Windows 8 and 8.1 Forums


Help screen went blank

  1. #1


    Posts : 7
    Windows8.1

    Help screen went blank


    After a update last night I put my password in and then the screen went blank all I have is the mouse pointer, I removed the battery and did the Sony vaio assist button I can put my p/w in then the screen goes blank I tried the f8 and f10 key but nothing happens ,can anyone help me fix this , thanks

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Do you have a restore point ?

    If you can get Task Manager to appear try a New Task & type in rstrui.exe to pull up System restore & go from there.

    Or a command prompt.

    edit--- Backup,Backup,Backup !

    When you get things fixed, make a restore point & try Macrium Reflect to image all your local drives.

    I keep 2 complete system images on usb in case I need to restore my computer.
    This beats the hell out of Restoring to factory settings or refreshing.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows8.1


    I can not get it to do anything has a blank screen after I put in password
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows8.1


    No nothing blank screen
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Bophi View Post
    I can not get it to do anything has a blank screen after I put in password
    Before the password screen appears.
    I forget exactly the keys to press but you can get Task Manager to popup.

    Others may know how here.

    Try restarting & press Ctrl+Alt+Delete as soon as the restart starts.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows8.1

    Blank screen


    No, the screen is blank it won't let me do anything just move the mouse around but nothing comes up
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Another way to get recovery options is to restart---Press power button to shut down.

    Repeat this 3 times & recovery options screen should appear.

    I'm pretty sure you will get these---

    Click image for larger version
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Check out this--
    I use it.

    WinAero: Boot UI Tuner
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows8.1


    I got task manger to come up but what now
      My System SpecsSystem Spec

  10. #10


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Bophi View Post
    I got task manger to come up but what now
    Good.

    Click File tab & create a new task with Administrator privileges.
    The new task is--- rstrui.exe ---


    Click image for larger version

    Then---

    Click image for larger version

    Then you will see this---

    Click image for larger version

    Or you can open a command prompt my using--- cmd.exe ---as the new task.
      My System SpecsSystem Spec

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