- Messages
- 105
- Location
- Torrance, CA
Hi All
I have a problem with my son’s computer.
It is a Toshiba laptop.
He tells me ever since he went on you tube, he has pictures coming up Like wallpaper, with a field to type in where he wants to go, like the address bar in IE.
This worked for a while, but now the computer will boot it shows “welcome Glenn and the circle is spinning, but it will not display the start page. It stays black.
BTW he is running win 8. After about 5 minutes I am able to hit alt-Ctrl- Del and I managed to bring up task manager.I found that the CPU usage is at 98%. I shutdown the windows defender module, and it dropped to 48%. After exiting task manager it still does not display the desktop.
After several tries it is now a little faster and I can getto task manager without a long wait, and the cpu usage is down to 10-20 % , but still no start page.
After the computer sits for a while it goes into standby, I knowthat because after I move the mouse, I will see the space needle picture. After I click on the picture, it goes back to black.
Since I cannot get to the desk top, I cannot run anything, so I don’t know how to proceed.
Anything I can do?
Thanks
Sven
I have a problem with my son’s computer.
It is a Toshiba laptop.
He tells me ever since he went on you tube, he has pictures coming up Like wallpaper, with a field to type in where he wants to go, like the address bar in IE.
This worked for a while, but now the computer will boot it shows “welcome Glenn and the circle is spinning, but it will not display the start page. It stays black.
BTW he is running win 8. After about 5 minutes I am able to hit alt-Ctrl- Del and I managed to bring up task manager.I found that the CPU usage is at 98%. I shutdown the windows defender module, and it dropped to 48%. After exiting task manager it still does not display the desktop.
After several tries it is now a little faster and I can getto task manager without a long wait, and the cpu usage is down to 10-20 % , but still no start page.
After the computer sits for a while it goes into standby, I knowthat because after I move the mouse, I will see the space needle picture. After I click on the picture, it goes back to black.
Since I cannot get to the desk top, I cannot run anything, so I don’t know how to proceed.
Anything I can do?
Thanks
Sven
My Computer
System One
-
- OS
- Windows 10 Pro
- Computer type
- PC/Desktop
- System Manufacturer/Model
- white box
- CPU
- AMD fx 6100 6 core
- Motherboard
- gigabyte ga-78lmy-s2p am3+ amd 760g matx
- Memory
- 16 gb crucial ballistix sport 13339 pc3-106000
- Graphics Card(s)
- on MB
- Sound Card
- on MB
- Monitor(s) Displays
- ACER p215h
- Screen Resolution
- 1920x1080
- Hard Drives
- Crucial SSD 240 GB
- Case
- mini tower
- Keyboard
- Polaroid wireless
- Mouse
- MTG laser
- Browser
- IE 11
- Antivirus
- MSE