Windows 8 and 8.1 Forums


Booting, but no start screen

  1. #1

    Booting, but no start screen


    Hi All

    I have a problem with my son’s computer.
    It is a Toshiba laptop.
    He tells me ever since he went on you tube, he has pictures coming up Like wallpaper, with a field to type in where he wants to go, like the address bar in IE.
    This worked for a while, but now the computer will boot it shows “welcome Glenn and the circle is spinning, but it will not display the start page. It stays black.
    BTW he is running win 8. After about 5 minutes I am able to hit alt-Ctrl- Del and I managed to bring up task manager.I found that the CPU usage is at 98%. I shutdown the windows defender module, and it dropped to 48%. After exiting task manager it still does not display the desktop.
    After several tries it is now a little faster and I can getto task manager without a long wait, and the cpu usage is down to 10-20 % , but still no start page.
    After the computer sits for a while it goes into standby, I knowthat because after I move the mouse, I will see the space needle picture. After I click on the picture, it goes back to black.
    Since I cannot get to the desk top, I cannot run anything, so I don’t know how to proceed.
    Anything I can do?

    Thanks
    Sven

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    This thread might help---

    After Microsoft login Nothing Happens

    Read it all if you please.
      My System SpecsSystem Spec

  3. #3


    Running first sfc scan now.
    thanks
      My System SpecsSystem Spec

  4. #4


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Sven1458 View Post
    Running first sfc scan now.
    thanks
    Hope it helps.
      My System SpecsSystem Spec

  5. #5


    sfc finished, but the results disappeared so fast I don't know what was done.

    I am running restore now, hopefully it will get me back to a working computer

    Sven
      My System SpecsSystem Spec

  6. #6


    The restore point did nothing. still have the same problem.
    Running Dism now. hope this helps

    Sven
      My System SpecsSystem Spec

  7. #7


    ISM DID NOT WORK, IT REPORTS AN ERROR 0x80240021 and stops at 40%
    I then used a differend restore point and that gave me back the start page.

    thanks for pointing me in the right direction

    Sven
      My System SpecsSystem Spec

  8. #8


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by Sven1458 View Post
    ISM DID NOT WORK, IT REPORTS AN ERROR 0x80240021 and stops at 40%
    I then used a differend restore point and that gave me back the start page.

    thanks for pointing me in the right direction

    Sven

    Fixing problems can be hard.

    Using explorer.exe as a new task may also help.

    Glad you are making progress.
      My System SpecsSystem Spec

  9. #9


    all was fine, but then it came back.
    now he has the black screen and the restore point I used to get it back now ask if I want to undo the restore.
    I don't know what he is doing, but there must be some virus or something.
    anything else I can do to get it back?
    Thanks
    Sven
      My System SpecsSystem Spec

Booting, but no start screen
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