Windows 8 and 8.1 Forums


Win8.1 x64 Store: cannot sign-in, no error message

  1. #1

    Win8.1 x64 Store: cannot sign-in, no error message


    Hi there,

    For some reason I can't figure out the Store does not allow me to sign-in. I'm using a local account btw, not a MS account, but issue exists either way.

    I open the Store, open the charm bar and navigate to settings. I click on the "Your account" option and the sign-in button apears on screen. When I click it, nothing happens. Absolutely nothing. I have to close the screen to exit the page.

    Furthermore, when I search for an app and click the "install" button for that perticular app, the Store crashes; closing down immediately.

    I already ran sfc /scannow but no problems found. I also ran the wsreset.exe but also to no avail.
    I tried switching to my MS account, same issue. So am now back on a local account.

    It has to do something with the account or a policy that is active on my account I assume ?

      My System SpecsSystem Spec

  2. #2


    Hi,
    I had your same problem you must download the .diagcab file it will help you here is the link: https://www.mediafire.com/?m71l8nq5veswtsq run it and it shouldfind your store app problem
    Hope that helps.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by midou35000 View Post
    Hi,
    I had your same problem you must download the .diagcab file it will help you here is the link: https://www.mediafire.com/?m71l8nq5veswtsq run it and it shouldfind your store app problem
    Hope that helps.
    Hi there. Thank you for your reply. However I tried that already. It told me that I need a Microsoft account to be able to use the Store, which doesn't solve my problem.

    Nevertheless I will switch my local account for a Microsoft account again and re-run the troubleshooter just in case. I'll get back with results.

    Again thanks already for looking.
      My System SpecsSystem Spec

  4. #4


    Well, I ran the troubleshooter when logged on with my MS account and it detected 2 issues of importance:

    * Windows Store cache may be damaged
    * Windows Store configuration may be damaged

    It was unable to repair them, ran it multiple times. Does anyone have a suggestion ?
      My System SpecsSystem Spec

  5. #5


    Ok,
    _Are you sure your PC is up to date?
    _Check if your firewall has blocked the app. if you dont know how go here:Windows Firewall from start to finish - Windows Help
    _Are you on a admin account?
    _Try SFC /SCANNOW ​in cmd.
    Post back your results.
      My System SpecsSystem Spec

  6. #6


    Posts : 22,581
    64-bit Windows 10


    Hello AzzKicker,

    In addition, you might see if doing the first two tutorials below to clear the Store cache and re-register the Store may allow you to sign in to it again.

    Store Cache - Clear in Windows 8

    Store - Re-register in Windows 8 and 8.1

    Windows Store - Sign in with Different Microsoft Account in Windows 8
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by midou35000 View Post
    Ok,
    _Are you sure your PC is up to date?
    _Check if your firewall has blocked the app. if you dont know how go here:Windows Firewall from start to finish - Windows Help
    _Are you on a admin account?
    _Try SFC /SCANNOW ​in cmd.
    Post back your results.
    Pc is up to date, firewall is not blocking anything, issue remains with Windows firewall off
    I am an admin
    SFC /SCANNOW says all is well
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by Brink View Post
    Hello AzzKicker,

    In addition, you might see if doing the first two tutorials below to clear the Store cache and re-register the Store may allow you to sign in to it again.

    Store Cache - Clear in Windows 8

    Store - Re-register in Windows 8 and 8.1

    Windows Store - Sign in with Different Microsoft Account in Windows 8
    WSReset.exe opens up Store, issue remains: install app-button closes Store immediately without notice, sign-in button for Store doesn't do anything
    Re-registering does not solve issue

    Signing-in with different account is no option, need to have Store access from my own account.

    Funny thing is: took an image of my partition, loaded it onto a hard drive on another machine and there Store runs just fine
      My System SpecsSystem Spec

  9. #9


    Posts : 22,581
    64-bit Windows 10


    You might restore the image on this machine to see if it will run fine on it as well.
      My System SpecsSystem Spec

  10. #10


    Okay, apparently I got it the other way around, my bad. This is the image I'm on. The original works fine, it's this one (from the image) that doesn't load.

    There are several weeks between the image and the original, so restoring the image again is kind of a no-go; too much stuff installed and changed in the meantime.

    In another attempt of mine, just minutes ago, I copied the winstore folder from the working original to this partition using a Linux live dvd but now it's even worse: Store doesn't even open. The green spinning logo comes up and closes immediately again...
      My System SpecsSystem Spec

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Win8.1 x64 Store: cannot sign-in, no error message
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