Hi everyone, this is my 1st post. I've been lurking for a few months for answer to general tech support issues and it seems if anyone can help with this issue they can definitely be found on this forum.
So I decided to get a little too confident and tried to fix an issue with bluetooth on my Dell Inspiron 15 3521 (windows 8) by changing the object name of the RPC service in regedit in order to try to get it to log on with [FONT="] NT AUTHORITY\Network Service [/FONT] instead of local.
I did that here ---> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\RpcSs\
Being the genius that I am I did not backup the registry prior to this, don't have the original windows disc (bought computer used) and never created a backup disk either
CURRENT STATUS: When I turn on the computer I see the Dell logo, than windows logo as if it is booting the system and after I get a black screen and a lonely mouse cursor.
On the 1st screen with the Dell logo has 2 options I can choose: F2 for setup & F12 for boot options
In setup (F2) I can only view information and add/change HDD password
In boot options F12 it says:
Boot mode is set to: Legacy: Secure boot: Off
LEGACY BOOT: (allows me to choose the options below)
Network
Hard Drive
CD/DVD/CD-RW Drive
Diagnostics (I ran the full diagnostics it gives no errors)
Enter Setup (takes me to F2 menu)
Peripheral Device setting OPROM setting
Change Boot Mode Setting
- This menu lets me choose UEFI Boot Mode, Secure Boot OFF & UEFI Boot Mode, Secure Boot On
WHAT I'VE TRIED:
-Tried both UEFI boot modes but obviously that isn't going to help
-Attempting to boot in safe mode I tried good old F8 and than Shift + F8 going on at least 15,000 times, no dice.
-A friend told me to try to power off the system just as the Dell logo screen finishes loading 3 times in a row and on the 4th boot it will go to automatic recovery mode. Sounds like an old Contra code for Nintendo to me but that didn't do anything
-Called Dell support but product is not under warranty so they treated me like the ugly girl at the club
I appreciate any advice or support on this issue. The laptop has always given me issues so I'm going to get something new, most important thing at this point is recovering data at least if I cant get it to boot
Thank you!
So I decided to get a little too confident and tried to fix an issue with bluetooth on my Dell Inspiron 15 3521 (windows 8) by changing the object name of the RPC service in regedit in order to try to get it to log on with [FONT="] NT AUTHORITY\Network Service [/FONT] instead of local.
I did that here ---> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\RpcSs\
Being the genius that I am I did not backup the registry prior to this, don't have the original windows disc (bought computer used) and never created a backup disk either
CURRENT STATUS: When I turn on the computer I see the Dell logo, than windows logo as if it is booting the system and after I get a black screen and a lonely mouse cursor.
On the 1st screen with the Dell logo has 2 options I can choose: F2 for setup & F12 for boot options
In setup (F2) I can only view information and add/change HDD password
In boot options F12 it says:
Boot mode is set to: Legacy: Secure boot: Off
LEGACY BOOT: (allows me to choose the options below)
Network
Hard Drive
CD/DVD/CD-RW Drive
Diagnostics (I ran the full diagnostics it gives no errors)
Enter Setup (takes me to F2 menu)
Peripheral Device setting OPROM setting
Change Boot Mode Setting
- This menu lets me choose UEFI Boot Mode, Secure Boot OFF & UEFI Boot Mode, Secure Boot On
WHAT I'VE TRIED:
-Tried both UEFI boot modes but obviously that isn't going to help
-Attempting to boot in safe mode I tried good old F8 and than Shift + F8 going on at least 15,000 times, no dice.
-A friend told me to try to power off the system just as the Dell logo screen finishes loading 3 times in a row and on the 4th boot it will go to automatic recovery mode. Sounds like an old Contra code for Nintendo to me but that didn't do anything
-Called Dell support but product is not under warranty so they treated me like the ugly girl at the club
I appreciate any advice or support on this issue. The laptop has always given me issues so I'm going to get something new, most important thing at this point is recovering data at least if I cant get it to boot
Thank you!
My Computer
System One
-
- OS
- windows 8
- Computer type
- Laptop
- System Manufacturer/Model
- Dell Inspiron 15 3521