Windows 8 and 8.1 Forums


Issue after upgrade to 8.1, unable to open settings etc

  1. #1

    Issue after upgrade to 8.1, unable to open settings etc


    Hi,

    I am hoping someone can help, I upgraded to 8.1 last night and all was ok until I started my PC this morning.

    The PC boots up and I can log in ok but I am unable to open any browsers, use the start bar or actually get in to most programs, use the search function or get in to any settings as it just hangs.

    I can get to the start menu through charms and I can access My Pc from there but opening control panel hangs as well. I am also unable to get to the troubleshooting and repair.

    I have tried to restart and press and hold the shift key but it just hangs again when restarting, also tried to log out of my profile but that also hangs.

    I have tried to boot from a USB with a windows 8 ISO to get in to the repair from there but that doesn't seem to work - Also the windows product key shows as 'not available' ??

    Does anyone have any ideas on how to actually do anything with my now expensive paperweight that has a pretty but non-functioning desktop screen ?

    Thanks.

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    In the elevated command prompt run sfc /scannow also Dism /Online /Cleanup-Image /RestoreHealth
    See if that help any.
      My System SpecsSystem Spec

  3. #3


    Hi,

    unfortunately I am unable to get to the command prompt, I can't use the search function or get in to the control panel to run cmd.

    Any other ways to get to it ?

    Thanks.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit
      My System SpecsSystem Spec

  5. #5


    Hi,

    I have tried that and when I use the sfc /scannow I get -
    Windows Resource Protection could not start the repair service

    And when I use Dism /Online /Cleanup-Image /RestoreHealth I get -

    Error 50

    DISM does not support servicing windows PE with the /online option

    I have managed to get the system restore to start so hopefully that will be ok.

    Any ideas why your mentioned commands would not work ?

    Thanks
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Only thing that comes to mind is a bad install. Perhaps to start over and reinstall Windows.
    What were you using before and where did you get Win 8.1 upgrade or update?
      My System SpecsSystem Spec

  7. #7


    Hi,

    I was on 8 before and installed from a prompt that came up on the start screen.

    The system restore has worked and I can actually get in to all the settings now, It's still on 8.1 do you think trying to install again would be a good thing to do ?

    Thanks,
      My System SpecsSystem Spec

  8. #8


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Go ahead but get the update through the Windows Store.
      My System SpecsSystem Spec

Issue after upgrade to 8.1, unable to open settings etc
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