Cannot boot Windows after updates

dovviya7

New Member
Messages
2
Hi there guys

Please can you help. I have a Samsung NP700G7C with Windows 8.1 installed (allthough I am unsure whether it was upgrading to Windows 8.1). I have no disk for this or any recovery USB.

Last night Windows was updating itself and when I went to shut down the option for 'Update and Shut Down' was there and 'Update and Restart', so I took the shut down and update option. I have done this many times before.

Today when I turned the laptop on, Windows won't load past the blue logo with the white spinning dot circle. It simply goes to black and restarts the cycle to the blue logo and goes to black

I couldn't access f2 setup or f4 recovery, so I read a suggestion to take out the battery so I did and I was then able to access f2 setup - BIOS.

I tried booting from the secure boot option, which is supposed to get me to safe mode, but I just get the message ' Tried all boot options click f4......' so then I do and it just takes me back to BIOS. f10 just gets me to various boot options, but they do the same thing and some don't seem to be relevant.

So now I am unable to do anthing with my laptop and it seems to be because of Windows Updates. Can anybody help please?

Thank you in advance,

D
 

My Computer

System One

  • OS
    Windows 8.1

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Don't think it was YOUR problem - but caused by Microsoft. They have re-released some updates - you might check that out and see if they suggest a solution now.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavillion p6230f
    CPU
    HP AMD Phenom II X4 810
    Motherboard
    FOXCONN ALOE
    Memory
    8 GBytes
    Graphics Card(s)
    ATI/AMD Radeon HD 42
    Sound Card
    ATI/AMD SB600 - High
    Monitor(s) Displays
    Dell SE198WFP
    Screen Resolution
    1440 x 900
    Hard Drives
    Seagate ST3750528AS
    Browser
    IE 11
    Antivirus
    Windows Defender
Thanks for your help alphaneumeric,

Unfortunately shift f8 does not work and I do not think I have a system restore. Any ideas?
 

My Computer

System One

  • OS
    Windows 8.1
Shift + F8 didn't work for me either, I tried just F8 too and it just booted into Windows. I have the Windows 8 fast startup turned off too? I don't know why that doesn't work? One option is to do the factory recovery, if it still works. There should be an F key you press to activate the utility. It was F9 on my laptop. Your manual should tell you how to do it. It will likely erase any data you have on the drive though.

EDIT: With no physical install media your options are very limited.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Try this:
Restart the computer in safe mode:

  • Windows 8 and Windows 8.1:
    1. If you have installation media for Windows 8.1 (such as a DVD or USB), start your computer by using the installation media. Insert the DVD or USB flash drive, and restart the computer. If you see a message that asks you to "Press any key to boot from DVD," do this. If you do not receive the message, you may have to change the restart order in your computer's BIOS settings so that the computer first starts to the DVD or USB. When you reach the Install Windows page, you should click Repair your computer to start the Windows Recovery Environment.
    2. If you do not have media, you should use the power button to restart your computer during the startup process three times. This should start the Windows Recovery Environment.
    3. As soon as your computer starts in the Windows Recovery Environment, tap or click Troubleshoot on the Choose an option screen. If you do not see the Startup Settings option, tap or click Advanced options.
    4. Tap or click Startup Settings., and then tap or click Restart.
    5. On the Startup Settings screen, select the startup setting that you want. (Press 4 for safe mode.)
    6. Sign in to your computer by using a user account that has administrator rights.
Taken from here: MS14-045: Description of the security update for kernel-mode drivers: August 12, 2014
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
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