Hi - new forum member, hope I'm doing this the right way.
I have a Samsung NP900x3D (i5 with 128Gb SSD and 4Gb RAM) running running Win 8.0 x64
After several months putting it off I decided to let Windows update itself to 8.1.
At some point during the upgrade it stopped and began cycling itself on & off, showing the blue screen message
"Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you". Then it's stuck in a loop; restart, samsung logo, blue screen, restart etc.
I cannot access the BIOS with f2.
I have made a recovery USB drive on another Win 8.0 x64 Samsung laptop (different model). The 900X will not boot from this in either the USB2 or USB3 port, and as I cannot access the BIOS I cannot check whether boot from USB is enabled. The boot time has always been very fast due to the SSD.
With more conventional laptops and desktops in the past I have usually been able to solve this sort of problem on my own, but I can't even get started with this! Does anyone have a suggestion how I might recover the computer, or do I have to take it in for repair?
I'm also wondering whether this is most likely to be a windows issue or could it be a hardware failure?
Many thanks
Nigel
PS If wrong forum, please advise
I have a Samsung NP900x3D (i5 with 128Gb SSD and 4Gb RAM) running running Win 8.0 x64
After several months putting it off I decided to let Windows update itself to 8.1.
At some point during the upgrade it stopped and began cycling itself on & off, showing the blue screen message
"Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you". Then it's stuck in a loop; restart, samsung logo, blue screen, restart etc.
I cannot access the BIOS with f2.
I have made a recovery USB drive on another Win 8.0 x64 Samsung laptop (different model). The 900X will not boot from this in either the USB2 or USB3 port, and as I cannot access the BIOS I cannot check whether boot from USB is enabled. The boot time has always been very fast due to the SSD.
With more conventional laptops and desktops in the past I have usually been able to solve this sort of problem on my own, but I can't even get started with this! Does anyone have a suggestion how I might recover the computer, or do I have to take it in for repair?
I'm also wondering whether this is most likely to be a windows issue or could it be a hardware failure?
Many thanks
Nigel
PS If wrong forum, please advise
My Computer
System One
-
- OS
- Windows 8