Windows 8 and 8.1 Forums


Error with windows reset "The media inserted is not valid"

  1. #1

    Error while trying to reset my laptop


    So my computer started blue screening on start-up. I tried using system restore while booting—both points I had were corrupted. I did chkdsk /r and I have to restart to start it. I restart, and the thing freezes on 20% for 2-3 hours, and my computer restarts. Not sure if it's a crash or something else. So I boot into safe mode, which is the only thing that doesn't blue screen, and try to reset Windows from there. It tells me I need some installation media, so I install Windows 8 into a USB, following the instructions step by step. It formats the USB automatically and installs Windows on it. I go to PC settings and click on the option to reset my computer. I insert the media it requires and it tells me "The media inserted is not valid." I retried all the steps three times now, and it still does not work. Any help would be appreciated, sooner rather than later as I really want to use this laptop right now.

      My System SpecsSystem Spec

  2. #2


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Is the Windows 8 on the thumb drive 8.0 or 8.1? If its 8.0 that would explain your message? What's on the thumb drive is bootable install media right? You used the term "install Windows too it". It's not installed its copied. Also, is the Windows on the PC a factory OEM install? If yes, was it originally Windows 8.0 or 8.1?
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by alphanumeric View Post
    Is the Windows 8 on the thumb drive 8.0 or 8.1? If its 8.0 that would explain your message? What's on the thumb drive is bootable install media right? You used the term "install Windows too it". It's not installed its copied. Also, is the Windows on the PC a factory OEM install? If yes, was it originally Windows 8.0 or 8.1?
    It's 8.0, but I have the key for 8.0 not 8.1, so if I try to use the key on 8.1 download it doesn't work. I don't know what I did specifically, but it involved clicking "Download to USB" on the installer. The Windows on my laptop used to be Windows 7, then Windows XP for two days and now Windows 8.1 I've had Windows 8.1 ever since it came out.
      My System SpecsSystem Spec

  4. #4


    Posts : 879
    Windows 10


    Quote Originally Posted by Skinjacker View Post
    It's 8.0, but I have the key for 8.0 not 8.1, so if I try to use the key on 8.1 download it doesn't work.
    How do you download Windows 8.1 and clean install Windows 8.1, if you have a Windows 8 product key? -> link
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by genet View Post
    Quote Originally Posted by Skinjacker View Post
    It's 8.0, but I have the key for 8.0 not 8.1, so if I try to use the key on 8.1 download it doesn't work.
    How do you download Windows 8.1 and clean install Windows 8.1, if you have a Windows 8 product key? -> link
    Wow, thank you. It worked and windows is resetting. Finally! Thank you so much!
      My System SpecsSystem Spec

  6. #6


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Thanks Genet, . My bad back is acting up a bit so I'm not on the forums as much as I'd like. If I had I might have beaten you to it.
      My System SpecsSystem Spec

  7. #7


    Posts : 879
    Windows 10


    Quote Originally Posted by Skinjacker View Post
    Wow, thank you. It worked and windows is resetting. Finally! Thank you so much!
    OK, that's good to hear.
      My System SpecsSystem Spec

Error with windows reset "The media inserted is not valid"
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