Windows 8 and 8.1 Forums


System Recovery not working on Samsung Laptop

  1. #1


    Posts : 4
    windows 7 ultimate

    System Recovery not working on Samsung Laptop


    I have a client's laptop which is a Samsung Model NP350V5C-A01us and I am trying to recovery the OS or more than likely do a clean install.
    Customer reloaded BIOS to factory default prior to bringing it to me. Client even tried the recovery disk that came with the laptop.
    This is what both the client and I are getting: see attached image.
    All the options that show in the image when pressed leads back to the same Recovery screen.
    I cannot get the DVD to boot from but the Disk is running. So not sure if the laser is of the DVD is not working.
    Either way I need to figure out how to get past the recovery an either do a clean install or fix the issue. The only thing it gives me is the error code: 0xc000185, which I have searched, but no file name is showen
    Attached Thumbnails Attached Thumbnails IMG_1323[1].jpg  

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    That code relates to a issue with the hard disk. Can you run hard disk diagnostics from the BIOS usually by tapping F8 at boot?
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    windows 7 ultimate


    No I cannot run hard disk diagnosis from the BIOS. I even tried to run Hiren's Boot disk and it will not run that. All it does is keeps going back to the recovery screen with the 3 options shown in my image. I was thinking it was the harddrive but before I have my client pay for a new hard drive I wanted to check all avenues. The worst part of this is I cannot even get a disk to run in the cd/dvd drive. I am looking at maybe doing a bootable ISO on flash drive but not even sure if that will work as the BIOS does not have a boot option for USB. I'll tell you this is the sparsest BIOS I have come across. It shows to boot options of HD and CD/DVD drive, but the CD/DVD option keeps on disappearing.
    Attached Thumbnails Attached Thumbnails IMG_1328[1].jpg   IMG_1324[1].jpg  
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Does F10 get you to the boot options?
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 7 ultimate


    no F10 does not do anything. I have done all my normal things and even some experimental stuff and nothing. This is exactly what it was doing for the client
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Time to open it up and check the connections.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    windows 7 ultimate


    Already did. All connections are good. I am going to try a bootable USB ISO and if that doesn't work I will try an external DVD drive. Just hoping that maybe someone might have ran into this before and have some off the wall working idea. lol
      My System SpecsSystem Spec

System Recovery not working on Samsung Laptop
Related Threads
So I broke it. My desk top was working when I turned it off yesterday, i turned it back on this morning to discover it got stuck on the start menu screen, so I turned it off and turned it back on (it apparently was having this issue a few days ago when a friend was using it, he reset it several...
Help about samsung recovery in Installation & Setup
So I had this recovery error that said my winload.efi was missing so I ran the recovery from boot up and decided to recover. I read that this will delete the files from C: so I turned on the "Maintain User Data" option and selected all including the local disk c from advanced selection. But when...
I am not entirely sure what happened or how to fix this, so here is what I was doing and what i've done to try and fix it. I was on my samsung laptop last night, and I found a folder called "Searches>Indexed locations". I saw it was taking up some space so i went through some of the files seeing...
Recovery Samsung Laptop in General Support
Re: Samsung Laptop 365E%C-SO5US. The problem developed when I tried to do a simple restore, following the instructions to a "T", I was met with this: Recovery A required device isn't connected or can't be accessed. Error code Oxc0000185, You'll need to use the recovery tool on you installation...
So just few days ago i was playing with my laptop and it got really slow, I though it might be programs I've had opened or something but I just noticed something My fan doesn't seem to work when my CPU needs it, i used core-temp and the temperatures are at something like 80C and it feels much...
Need help with Samsung laptop in General Support
I have recently purchased a new Samsung series 5 laptop, and my IE10 icon in metro had disappeared, I had then refreshed my computer to get it back, and I did, but lost ALL of my programs. I have reloaded a few, but any programs that came with the laptop are gone. I don't have a control-center that...
Solved System Recovery not working in Performance & Maintenance
I have attempted to do a system recover using both system set recovery points and one that I made, and all have failed. I get a message that says the problem may be with my antivirus program. I have Bitdefender Total Security 2013 - I have shut that down and turned off win 8 firewall and shut off...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook