Windows 8 and 8.1 Forums

Windows 8.1 stuck at the Welcome screen

  1. #1

    Posts : 3
    Windows 8.1

    Windows 8.1 stuck at the Welcome screen


    my laptop has two users, once called work and one called gaming, and when i tried to log into work yesterday, the welcome screen with the spinning dots just kept going. the only way to stop it was to power off and reboot. at first i thought there was something wrong with it, but i tried logging into my other user (gaming) and it worked perfectly fine. i can even access the files in the work user from the gaming user.

    let me know if i left any details out

    any help fixing this would be much appreciated!


      My System SpecsSystem Spec

  2. #2

    It would be helpful if you would fill out the My System Specs in your profile, we need to no more about your system than your OS to troubleshoot your issue
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    sorry about that, i updated it
      My System SpecsSystem Spec

  4. #4

    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    For testing purpose, I suggest to uninstall Norton completely then try again.
    Virus - Norton Removal Tool to uninstall your Norton product
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8.1

    i just tried uninstalling norton and it didnt work. i also tried making a new user and testing to see if i was able to sign into that user and it worked perfectly.

    i looked at my windows updater history and it said an update was installed around the day i was last able to log in to the account. this one: Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014 not sure if thats relevant.

    i also ran a full system scan with norton and it didnt have any issues detected
      My System SpecsSystem Spec

Windows 8.1 stuck at the Welcome screen
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