Windows 8 and 8.1 Forums


Explorer crashing randomly on folder/file selection

  1. #1


    Posts : 2
    Windows 8.1

    Explorer crashing randomly on folder/file selection


    Hello there,

    I have a problem with my Windows 8.1 (it's legal, not pirated) with explorer crashing randomly on selecting files or folders. There is no rule to this behavior. It may crash clicking the same file, for a couple of hours and then stops crashing. Then, crashing comes back on other files (or folders). When it crashes no error message pops up - it just closes (and all other opened explorer instances).

    Here's what appears in the event viewer:
    Code:
    Faulting application name: explorer.exe, version: 6.3.9600.17039, time stamp: 0x53156588
    Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
    Exception code: 0xc0000005
    Fault offset: 0x000000000003c145
    Faulting process id: 0x15e0
    Faulting application start time: 0x01cfb5257ccc5b38
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR100.dll
    Report Id: c2639ab4-2118-11e4-befd-74d02bec4fc8
    Faulting package full name:
    Faulting package-relative application ID:
    I tried disabling shell extensions and startup processes. But with no hope.

    Thanks in advance,
    xamarix

    @Edit There is some additional information from the event viewer:
    Code:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: explorer.exe
    P2: 6.3.9600.17039
    P3: 53156588
    P4: MSVCR100.dll
    P5: 10.0.40219.325
    P6: 4df2bcac
    P7: c0000005
    P8: 000000000003c145
    P9: 
    P10: 
    
    Attached files:
    
    These files may be available here:
    C:\Users\Asus\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_264b4884ea2bc6fab079a09be0d1ba37f2dfc5c_d3021379_11a97cf3
    
    Analysis symbol: 
    Rechecking for solution: 0
    Report Id: cb31222e-2145-11e4-befd-74d02bec4fc8
    Report Status: 4196
    Hashed bucket:
    Explorer crashing randomly on folder/file selection Attached Files
    Last edited by xamarix; 11 Aug 2014 at 06:07.

      My System SpecsSystem Spec

  2. #2


    Posts : 2
    Windows 8.1


    And now the same thing happens when I try to click on "Advanced system settings" in the System properties window.

    Code:
    Faulting application name: explorer.exe, version: 6.3.9600.17249, time stamp: 0x53e160b9
    Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2bcac
    Exception code: 0xc0000005
    Fault offset: 0x000000000003c145
    Faulting process id: 0xff8
    Faulting application start time: 0x01cfb863017a1b96
    Faulting application path: C:\WINDOWS\explorer.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR100.dll
    Report Id: 9b215d03-2456-11e4-bf00-74d02bec4fc8
    Faulting package full name: 
    Faulting package-relative application ID:
    What's wrong with this Window 8?! I don't download strange files from the Internet, I have my Windows Essentials updated regularly and Windows updates installed on a daily basis. I don't even connect USB drives to my computer as I don't need them. I try not to install software where possible, instead using portable applications. And still, Windows 8 seems to be buggy as hell.
      My System SpecsSystem Spec

  3. #3


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    all crashes are related to msvcr100.dll.
    Open Admin command prompt and run:
    1. Dism /Online /Cleanup-Image /RestoreHealth
    2. sfc /scannow
      My System SpecsSystem Spec

Explorer crashing randomly on folder/file selection
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