Windows 8 and 8.1 Forums

Windows Explorer Hanging [Win 8.1]

  1. #1

    Posts : 3
    Windows 8.1

    Windows Explorer Hanging [Win 8.1]

    Hi there!

    I recently built a PC after years of owning Macs. In general it has gone very smoothly, but I'm now running into an issue where Windows Explorer will freeze. This will go on for minutes at a time, and (generally) then resume functionality after what appears to be it restarting itself.

    During this time I cannot get to the task manager, but other apps not using Windows Explorer work just fine.

    Here's the details:

    Windows Explorer

    Stopped responding and was closed

    ‎8/‎8/‎2014 12:40 PM

    Report sent

    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Windows\explorer.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: explorer.exe
    Application Version: 6.3.9600.17039
    Application Timestamp: 53156588
    Hang Signature: 1e32
    Hang Type: 33554696
    OS Version: 6.3.9600.
    Locale ID: 1033
    Additional Hang Signature 1: 1e3275cfd27f0ffd0681b9a08fcf3538
    Additional Hang Signature 2: 80ef
    Additional Hang Signature 3: 80eff8663409bee05ff093b7817b41ec
    Additional Hang Signature 4: 97b4
    Additional Hang Signature 5: 97b449b04c99ade6a0b876b7b308107d
    Additional Hang Signature 6: a344
    Additional Hang Signature 7: a3441f1e084cc6ea21c4d798b3ae4933

    Extra information about the problem
    Bucket ID: fc31648c6ec9eddd666d751b37b9a8ae (94544931747)

    Can anyone help me out on resolving this? It has happened multiple times within the past couple days and I am relying on this machine for work.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    In the elevated command prompt run sfc /scannow
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    Windows 8.1

    Thanks for the response!!

    Here's the output of that test:
    "Windows Resource Protection did not find any integrity violations."

    Any other ideas?
      My System SpecsSystem Spec

  4. #4

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Then it does not appear to be corrupted but may be infected. Download and run a full scan with Malwarebytes (Free) and also your antivirus program. Are all Windows Updates installed?

    You may have to do a Clean Install of Windows to fix it. Back up all your data.
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    Windows 8.1

    Thanks for the reply, I ran a scan with Avast which found nothing, then with Malwarebytes which found a pup.searchprotect file, which I quarantined and removed.

    Is it likely that an Windows would have already become corrupted? I installed it less than two weeks ago.

    Thanks again!
      My System SpecsSystem Spec

  6. #6

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    It may have been a bad install to begin with. See if a Repair Install will fix anything
      My System SpecsSystem Spec

  7. #7

    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    You try with safe boot to see if you still have the problem:
    1. Win+R->msconfig
    2. in the boot tab, tick on safeboot and restart your PC
    3. Open File Explorer

    If you don't have any more problem then chances you might have some incompatible Shell Extensions
      My System SpecsSystem Spec

Windows Explorer Hanging [Win 8.1]
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