Windows 8 and 8.1 Forums


Need Recommendation

  1. #11


    No luck so far. What is the Synaptics Pointing Device Driver

    Would removing it speed up my computer or harm it?

      My System SpecsSystem Spec

  2. #12


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    Your touchpad might stop working, so unless you use a mouse, better leave it.
    By the way, by any chance do you have SSD HDD? What is your computer name?
    An exact name and model like: HP Pavilion 15t-n200 Notebook or something like that.
      My System SpecsSystem Spec

  3. #13


    hold on a minute. your asking that question tells me you need to get some local person to work on your computer. if you try anymore.. you will have a much bigger problem than you have now.
      My System SpecsSystem Spec

  4. #14


    Quote Originally Posted by TairikuOkami View Post
    Your touchpad might stop working, so unless you use a mouse, better leave it.
    By the way, by any chance do you have SSD HDD? What is your computer name?
    An exact name and model like: HP Pavilion 15t-n200 Notebook or something like that.
    Lap top Hewlett Packard. There are some initials dy says intel inside core 17. Thats all I can find. Maybe I am asking too much. The email is the worst. I have Mozilla and Internet explorer.
      My System SpecsSystem Spec

  5. #15


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    OK, download and install HP Support Assistant for Microsoft Windows® 8

    It will tell, which model you have and it will also help you to update drivers and such.
      My System SpecsSystem Spec

  6. #16


    Can anyone recommend a computer tech. Geek Squad is too expensive.
      My System SpecsSystem Spec

  7. #17


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    I think you need to slow down! Do one thing at a time and look for improvement, if any before going to the next item.

    Uninstall at least one of your anti-virus programs and restart computer.

    I would not install HP Support Assistant, it can also cause problems. Check out the HP Forums, many have problems installing it and more have issues uninstalling it. If it's an HP you more than likely already have it and if so I would get rid of it but that's another story.

    You probably need to run the Disk Clean-up utility for starters. If not sure what to check for deletion just ask.

    Do you know how to post screen shots?
      My System SpecsSystem Spec

  8. #18


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    If you update drivers, I suggest downloading them from their website, not from Microsoft.

    I would also suggest asking for help here instead of paying for it.
    There are some good helpers here.

    Just suggestions.
      My System SpecsSystem Spec

  9. #19


    Posts : 151
    Win8 Pro


    If you want honesty - I will give it to you. As someone else suggested, I would highly suggest you get rid of Norton. It is one of the sloppiest pieces of programming I've ever seen, and has been that way for years. It absolutely puts a stranglehold on your system resources and there are so many alternatives out there that do it so much better. You can however, significantly reduce the chance of being maliciously compromised by using either Google Chrome, or Mozilla Firefox as your browser, instead of Internet Explorer. We can deal with Norton later though. You can start using Chrome or Firefox immediately if you want - they are free and very easy to install/use.

    Given you are using a HP, your primary problem is going to be all the factory installed proprietary software (and trialware) that comes pre-installed on the machine when you buy it. Many, if not most, of these "programs" and/or "utilities" can be uninstalled at best, or at the least, be removed from your startup folder so they are not starting automatically in the background whenever you boot your computer (and consequently always running in the background, chewing up memory). By removing them from "startup", you will still be able to run the programs when you want to, however, they just won't be "monitoring" your activity in the background.

    In order for us to do this, we will have to be able to see what you have installed, or running in the background. Take these steps, and let us know if you don't know how to do any of them:

    1. Hold down your Windows Key and push X at the same time (Windows Key + X)
    2. Choose Command Prompt (Admin)
    3. Highlight the line below, rt.click it, and choose copy:

    wmic /output:c:\startup.txt startup get caption

    4. Go to the command prompt screen and put your mouse pointer on the blinking screen cursor, now simply push the right mouse button - it should paste the command exactly as you see above. Hit enter. If you see no errors, and it seems like nothing happened, then it worked.

    5. Now Hold down the Windows Key and push E at same time. Double-click your C: drive and look for the "Startup.txt" file we just created. Open it. Hold CTRL button and push A at same time. This will select everything. Now hold CTRL again and push C - this will copy everything.

    6. Come to this website, login and start your reply to this thread. In your reply Hold CTRL and push V - this will paste all your startup entries so we can take a look at what you can disable (or not).
      My System SpecsSystem Spec

  10. #20


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I made a short video on---

    1. Hold down your Windows Key and push X at the same time (Windows Key + X)
    2. Choose Command Prompt (Admin)
    3. Highlight the line below, rt.click it, and choose copy:

    wmic /output:c:\startup.txt startup get caption

    4. Go to the command prompt screen and put your mouse pointer on the blinking screen cursor, now simply push the right mouse button - it should paste the command exactly as you see above. Hit enter. If you see no errors, and it seems like nothing happened, then it worked.
    I like using pictures---

      My System SpecsSystem Spec

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