Windows 8 and 8.1 Forums


Help With PC Refresh

  1. #1


    Posts : 11
    Windows 8

    Help With PC Refresh


    My PC had Win 7, I bought the upgrade for Win 8.

    I've now updated to 8.1

    I'm trying to refresh and it says insert media as files are missing.

    I've then downloaded the setup assistant and it says my key is valid.
    Then it says it can't connect to the internet.

    But I can. I did a ping test and it's working perfectly.
    Where can I download the files required to refresh my PC and get past this annoying issue.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    If an upgrade 8 from 7 you have to start from the beginning. Install 7, then upgrade to 8, then upgrade to 8.1. Sorry, that is how it has to be done with upgrades.

    Edit: There may be a way, will have to research a bit. I believe the key thing gets in the way since you upgraded from 7. Anybody else know how to do it without fresh install?
      My System SpecsSystem Spec

  3. #3


    Posts : 1,720
    Windows 8.1 Pro


    If users don't save that iso at upgrade, I don't know if there's a way to do it!?
      My System SpecsSystem Spec

  4. #4


    Posts : 879
    Windows 10


    Quote Originally Posted by Lab41 View Post
    My PC had Win 7, I bought the upgrade for Win 8.

    I've now updated to 8.1

    I'm trying to refresh and it says insert media as files are missing.
    If you don't have an OEM PC that came with Windows 8 preinstalled and you updated Windows 8 to Windows 8.1, then when you refresh or reset Windows, it will reinstall Windows 8.1, but only if you have Windows 8.1 USB/DVD installation media.

    Note: You must insert Windows 8.1 USB/DVD installation media.

    If you don't insert any installation media or if you insert Windows 8 USB/DVD installation media, then you receive the following error message (see screenshot below).



    Quote Originally Posted by Lab41 View Post
    Where can I download the files required to refresh my PC
    edit:

    Create installation media for Windows 8.1

    Take a look at this post: link
    Last edited by genet; 15 Nov 2014 at 11:12.
      My System SpecsSystem Spec

Help With PC Refresh
Related Threads
From Refresh to latest in Windows Updates & Activation
Win 8, Asus SE200 notebook Having just performed a refresh to finally rid myself of a corrupt component store (after many efforts, fixes and different error codes), and having Auto Updates set to 'never', I've been manually checking for updates this morning. 407 important updates have been...
Windows 8.1 Having a problem trying to run exe's. Adware Cleaner, AdwCleaner.exe fails. CCleaner, ccsetup410.exe works. Junk Removal Tool, jrt.exe fails, Malwarebytes mbam-setup.exe works. This just started. "A required privilege is not held by the client" when I try to open the above. ...
cannot refresh my pc win 8,1 in General Support
my computer is running sluggish so i want to refresh it in pc settings where it says refresh pc without affecting files but i git a message that says insert media some files are missing when i put in mr win 7 or 8 or 8.1 dvd it says wrong media what can i do to fix this or what do they mean...
Solved refresh in Performance & Maintenance
I read an article that advised doing the following. " To refresh my pc 8.1, just make your own recovery option. run cmd as admin type recimg /createimage c:\refreshimage " Before I do that, what happens after this runs?
Refresh PC in General Support
Hi All The attachment says it all. Trying to refresh my laptop but keep getting the same message on BOTH PC and laptop, pc running 8.1 pro 32 bit, laptop running 8.1 pro 64 bit both I may add with different keys bought direct from Microsoft when it was windows 8 and then a free update. Am I...
Solved Windows.old after refresh in General Support
I did a system refresh and I noticed a 'windows.old' folder that contained all my programs. Is it safe to copy it back to my programs directory or should I reinstall these programs and delete windows.old?
Solved PC refresh in Performance & Maintenance
I am thinking of trying the new Windows PC refresh feature. But I need to understand what it does. It is supposed to keep your data. But what data does it mean? I have a lot of software installed on my 90 day version of RTM install. Does that mean all of my programs will need reinstalling? ...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook