Windows 8 and 8.1 Forums


mouse opens help and support

  1. #1


    Posts : 3
    windows 8.1

    mouse opens help and support


    So I got this problem on windows 8.1 that all the time I press on my desktop or open a app or Google Chrome and I have no idea how it happend or how to fix it. Thanks in advance

      My System SpecsSystem Spec

  2. #2


    I don't understand what you are saying. Please try describing this again, completely and step by step.
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  3. #3


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Your PC might be infected with Virus. Download and run Malwarebytes.
    https://www.malwarebytes.org/
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by topgundcp View Post
    Your PC might be infected with Virus. Download and run Malwarebytes.
    https://www.malwarebytes.org/
    Also sfc /sannow: SFC /SCANNOW Command - Run in Windows 8

    Restore point?

    Maybe stupid question but have you rebooted?
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  5. #5


    Posts : 3
    windows 8.1


    Okay, well every app that I open that has a help menu opens that menu when I click inside it and when I press on the desktop the same happens, but it opens up windows help and support. I just restarted my home computer reinstall windows and it didnt work. When I open Internett Explorer it opens up 93 help windows.
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  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Did you do what I & Popeye suggested ?
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  7. #7


    Posts : 3
    windows 8.1


    I cant do it because of the windows help and support pop up :/. But thanks for the tips
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    I assume you are using a different PC to post. Your PC is definitely infected by virus. Can you open the elevated command prompt ? if you can then type: shutdown /r /o /t 0
    The above command will reboot and put your computer in recovery environment. Click on Trouble Shoot->Advanced Options and try to do a System Restore to the previous state prior to this problem.
      My System SpecsSystem Spec

mouse opens help and support
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