Windows 8 and 8.1 Forums


Windows Explorer crashes on right click and opening folder

  1. #1


    Posts : 6
    Windows 8.1 64bit

    Windows Explorer crashes on right click and opening folder


    Hello!

    About since I installed jdownloader this afternoon (and afterwards removed "search protect" with AdwCleaner and Malwarebyte Anti-Malware), my Windows explorer regularly freezes.
    It does so whenever I do a right-click on any folder or disk or on the free space inside a folder or disk.
    It also crashes whenever I open folder, which I have not recently opened or to which I added a big file (bigger than about 1 MB) recently. I could open some folders since this error came up but after adding a file to them, this is not possible anymore. Windows explorer being able to open some folders is probably due to it cashing/indexing some information.
    I can read everything using cmd (cd & dir) and execute files directly though.

    In safe mode Windows explorer works fine.

    What I did so far:
    - Following this guide (Right-click is slow or weird behavior caused by context menu handlers) I removed all the handlers in the registry in HKCR\AllFileSystemObjects\shellex\contextmenuhandlers, HKCR\Folder\shellex\contextmenuhandlers and HKCR\Directory\shellex\contextmenuhandlers. Deletion of one handle in HKCR\Directory\shellex\contextmenuhandlers called "WorkFolders" only produces an error. I therefore could not delete this one. It did not help. Afterwards I recovered the registry keys.
    - I used system recovery to switch back to a state from the day before yesterday.
    - I tried disabling all the files in auto-start using the task-manager with no improvement.
    - I ran "sfc /scannow", which told me there were some files it was unable to repair. I digged into the log and found the file sfc talked about. The file was completely missing. I got a copy from my notebook and managed to copy that file into the folder. But it didn't help.

    What's more, I could not rerun sfc to see if the sfc-error persisted, because my computer froze during login after the restart (during which I also installed some minor Windows updates) and I had to force a restart. This brought up a bluescreen on the first two following restarts. On the third one, recovery came up and I chose automatic repair. After that the system could start again, but "sfc /scannow" now throws an error saying "There is a system repair pending which requires reboot to complete. Restart ...". I tried running "dims.exe /image:C:\ /cleanup-image /revertpendingactions" in the recovery console, which threw an error saying that it was unable to complete. I also tried rerunning the startup repair, which told me it was unsuccessful. sfc is still not running.

    Additionally, and I think this started at about the same time, Avira cannot start its real-time protection anymore. I don't get any useful information out of it, just that it encountered some error. I reinstalled it twice, to no avail.

    Any solutions for the Windows Explorer crashes? As you can see, I have already tried a lot, but nothing seems to solve my problem. :-/
    Help would be much appreciated!
    Last edited by Xenios; 27 Jul 2014 at 17:28.

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Windows Explorer is one of the most important program in Windows. When you open it, it does lots of things in the background such as updating the registry, updating the start menu etc...
    Most of the problems are caused by Shell Extensions and I know you did some registry tweaks. However, before you go on, you need to run from the elevated command prompt:
    1. dism /online /cleanup-image /restorehealth
    2. sfc /scannow <== Might have to run multiple times until you get the message: Windows did not find any integrity violation.
    3. Then use this link: Right Click Menu Lag on my pc
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 64bit


    "dism /online /cleanup-image /restorehealth" finished and seemed to be successful. But sfc /scannow still throws the same error about a system repair that needs a restart.

    I managed to unzip and run ShellExView using only the command prompt (since explorer crashes when opening any folder) and disabled not only the Context Menu extensions but all third party extensions. It did not change anything.
      My System SpecsSystem Spec

  4. #4


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    As said above, you need to run sfc /scannow again until you get a clean message.
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1 64bit


    I now ran it about 10 times altogether and always get the same error message. Should be enough, shouldn't it?

    Following this advice (http://johnmaguire.me/post/640926275...startup-repair), I looked for a pending.xml in C:\Windows\WinSxS\ and found that file with a time stamp matching my error. Is it safe to delete this file?
    Last edited by Xenios; 28 Jul 2014 at 16:38.
      My System SpecsSystem Spec

  6. #6


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    Yes, I think it's enough. I guess while running sfc, some system files have been used by Windows and could not be replaced.
    Let's try running it offline:
    1. Open the Admin Command Prompt then copy and paste this command: shutdown /r /o /t 0 <==== Will restart into recovery environment
    2. Click on: Trouble Shoot->Advanced->Command Prompt
    3. then type: sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

    This will take a while.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8.1 64bit


    I tried running sfc in offline mode and it did not work.

    But then I deleted the pending.xml file (or rather: moved it to some other folder) and then sfc worked again! sfc told me on the very first run that it did not find any integrity violation.

    But it didn't change anything significant and my explorer is still crashing all the time (I'm getting used to moving around in command line now...)
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    But then I deleted the pending.xml file (or rather: moved it to some other folder) and then sfc worked again! sfc told me on the very first run that it did not find any integrity violation.
    Very interesting. BTW, did you check all the programs that run at startup ? Open task manager->Startup and disable everything in this tab, restart to see if explorer stops crashing.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1 64bit


    Yes, I have done that already. After seeing that the explorer was still working in safe mode, I deactivated everything in the startup tab of the task manager, but it did not help. I repeated the procedure now with the same outcome (none).
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1 64bit


    Hmm, no more ideas? Anyone? Do I really need to reinstall Windows?

    edit:
    Whatever, I just reinstalled Windows. Should have done that earlier instead of messing around with this for so long. Thank you for the help, though!
    Last edited by Xenios; 31 Jul 2014 at 17:45.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Windows Explorer crashes on right click and opening folder
Related Threads
Despite folder options being set at double click files and folders annoyingly open with one click. Any idea how I can stop this?
Hi There After updating windows 8 when I try to launch system properties, explorer hangs and restarts itself but I noticed that it gives me activation section Product ID:Not Available...... Any Ideas ???
Seem to be having an issue all of a sudden. not sure how to fix it or even what might be wrong. when i right click on a disk drive in a file explorer it crashes then restarts. if your not sure what i mean i did screencap the experience and uploaded it here...
Right click menu not opening in General Support
I have a problem with the right click menu opening. When I am in the file explorer and right click a folder or a file it takes a minimum of 16 seconds for the right click menu to appear. As you can imagine this makes the simplist of actions very drawn out. Does anyone have ideas how to sort...
If you go four levels down: C: \ 1 \ 2 \ 3 \ 4 . . . and right-click on 4 to make a: New / Folder . . . . . . if there are a lot of folders in the right hand pane, and your mouse is hovering over one of them, after you click on the word "Folder," it doesn't do the expected action, to give...
Since 2 days i have noticed that whenever i start my system with win 8 cp, windows system 32 folder opens automaticly within a 10 mints since starting of system. Although it dosn't creat any problem but i wan to kow why its happing?
Eight Forums Android App Eight Forums IOS App Follow us on Facebook