Ghost Circles

yakkwak

New Member
Messages
3
Any feedback appreciated! Have from 1-2 ghost circles intermittently on my screen (start and home). The circles are less than an inch in diameter and when there is only one, it sometimes has a cursor arrow inside the circle. When an "event" happens, I cannot scroll to charms menu or start screen and what I can access is limited. After a while, touch screen becomes unresponsive The only thing that removes this (temporarily) is using mouse to Stardock to get to start screen so I can reboot. It's almost like something doesn't want me to access power buttons to close it down. Looked at history and didn't see anything unusual. Scan reports are clean.

Only 3 months old, 1.8 GHz, Intel Core i7, 8 GB Ram, dual core, and have 900MB free of 1TB hard drive. Have cleaned w/CCleaner, and has McAfee. Have reset calibration settings, turned off home-share. wireless mouse attached or not has no impact on problem. Have had the manuf.'s tech do a remote access, try to reset to earlier point, and stupid machine stuck in "initiating" for 50 minutes! He decided to take risk and stop process. Restarted ok, then no problem showing. This AM, problem starting all over again. Only programs manually opened today by me have been IE and FF explorers. Have spent hours and hours trying to fix. Any suggestions? Thanks in advance. sorry for TMI.
Electronically *challenged* blonde :think:
 

My Computer

System One

  • OS
    W8.1 / W8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio SVF15328cxw/HP Split Hybrid 13 x2 m210dx
    CPU
    i7-4500U / i3-402Y
Could you send us a screenshot of that image?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
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    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Thanks very much for responding. Broe23, if you've seen a blank pic, someone is playing w/ you. I haven't taken a pic yet because, at the moment, the touchpad is being picky but no circles. I'm certain I will see some today and will post a pic ASAP. Thanks.
 

My Computer

System One

  • OS
    W8.1 / W8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio SVF15328cxw/HP Split Hybrid 13 x2 m210dx
    CPU
    i7-4500U / i3-402Y
Pic Capatured of a Ghost

Attached is a pic of the latest "ghost" circle. It is very light gray, and this one can be seen at the cursor arrow.
This is one of several that flashed on the screen last night and this time, flickered briefly.
I've gone through what I know to check and have set calibrations to default, etc.

A few references on the net mention the same gray circles. All instances involve a touch screen (like mine) and Windows 8 or 8.1 (like mine). Some call it the phantom touch mouse or ghost touch. It has also been suggested that more than one thing may cause the very same issue. The postings date way back to the first release of W8.

Some posters propose is related to anything from: touchscreen hardware or calibration to overheating to mouse-lock issues.
Like those reported, my issue is intermittent and has irritating unresponsive screen issues related to each occurrence.

Unfortunately, no concrete fixes are offered.
it's been suggested that a software fix needs to be offered as the issue is seen in a small but consistent % of new machines, and across !!!!!! manufacturers and across models.

Suggestions, please. My livelihood is dependent on this laptop. Thanks.
 

Attachments

  • GhostCircle.jpg
    GhostCircle.jpg
    13.8 KB · Views: 137

My Computer

System One

  • OS
    W8.1 / W8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Sony Vaio SVF15328cxw/HP Split Hybrid 13 x2 m210dx
    CPU
    i7-4500U / i3-402Y
Can you do a full screen capture rather than a digital picture. No context in your picture so impossible to understand where it is on the screen.

To do a full screen capture, press the Print Screen key.
Open paint then Ctrl+V to paste the screen capture in it.
Save as a .jpg then upload here.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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