Windows 8 and 8.1 Forums


Help w/ Error! : Insert Media some files are missing!

  1. #1


    Posts : 6
    Windows 8.1

    Help w/ Error During Restarting to factory settings.


    So, I have an error when trying to restart my computer to factory settings. I am running on windows 8.1. It used to say "Could not find recovery environment" but after looking on forums for the day I got it to say the new error (Which I think is better than the old one) If anyone could help it would be VERY helpful. So when I go to settings it then change PC settings, than update and recovery, than recovery than remove everything and re install windows, It gives the error "Insert media, some files are missing. Insert recovery disk or drive" I want to restart it because my computer had randomly switched to a temporary profile, than i fixed it but the "temporary" profile was the new one I had to use and there are many messed up things happening with it. I do not have any disk or my windows activation code. Also, I have used a partition manager before to change the size of one of my partitions (The windows one) Thanks! -Supah
    Last edited by SupahNarwhal; 15 Jul 2014 at 11:11.

      My System SpecsSystem Spec

  2. #2


    Posts : 6
    Windows 8.1


    Help please?? Anyone??
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    What is the make and model of the computer, what was the OS on the machine when you got it and is there a recovery partition. I see that you make reference to "Factory Conditions". Refresh or Reset through Windows would not be the route to take if that is the case. The key would be embedded in the BIOS if it was a Windows OEM machine. Please reply to the questions to better help you.
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Windows 8.1


    I have an Asus computer. It has windows 8.1 but was windows windows 8 when I got it. Not sure the exact model.
      My System SpecsSystem Spec

  5. #5


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    I presume it is a laptop model
    Restart your ASUS laptop and press the “F9” key while the computer is booting up. This will open the boot screen. Select "Recover Windows to Entire HD" and press "Enter."

    If you cannot get it to work, you will have to contact Asus support
      My System SpecsSystem Spec

  6. #6


    Posts : 6
    Windows 8.1


    It is not a laptop model and I have tried that but it still doesn't work. I have seen someone with the exact same issue and they got it fixed except I don't have instill.wim so I couldn't do what they did.
      My System SpecsSystem Spec

  7. #7


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Then you will have to order the Recovery Disks from Asus for a nominal fee, probably around 20.00 US
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8.1


    I cannot find where to buy that and anyway I do not have money for that when there is another way. I am missing files from partitioning and I just need to get them back.
      My System SpecsSystem Spec

  9. #9


    Posts : 6
    Windows 8.1


    bump
      My System SpecsSystem Spec

  10. #10


    Can you retreive your windows 8 key?
      My System SpecsSystem Spec

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