Games start lagging durring play

I have an HP Envy 17-jo29nr that has a GeForce 750m in it. Running Windows 8.1. It's been fine for a year and now when I'm playing games (Wolenstein The New Order, Watchdogs, even Saints Row The Third), the sound will crackle and the game will lag really bad and freeze up for a bit. I've been googling resolutions for this issue and not finding any kind of solution. I have the latest drivers. I'm doubtful about getting it resolved here, but if anyone would like to have at it with my problem, I would greatly appreciate it. I'm not sure what other info I should be providing. I must say, sometimes when I'm playing a movie in VLC, it'll do the sound crackling thing and lag a little bit and sometimes the sound will do this on my computer briefly. Doesn't happen with music. The VLC uses the intel GPU though, I have no clue what's going on.

Have you installed the latest audio driver? Download IDT HD Audio Driver 6.10.6495.0 for Windows 8 64 bit, Windows 8.1

That's slightly newer,
[h=1]6.10.6495.0 and my latest one is 6.10.6491.0.. However, why would I need to download a driver from softpedia?! Wouldn't HP provide me with what I need? And I know they don't, but wouldn't IDT provide the drivers. Were did softpedia get that from? I don't see any reason why I would need to search drivers on softpedia, that's kind of nuts. I'll give it a try. [/h]

Didn't mean to sound ungrateful, the frustration is that a newer driver exists and HP and ITD don't provide them.

It's an HP computer, It doesn't use that, but Beats Audio.

Heretikos said:

It's an HP computer, It doesn't use that, but Beats Audio.

Click to expand...

I was going by your specs.

I'm not aware of any HP Envy in the past few years that doesn't use Beats Audio, my bad. And I had assumed IDT was a part of that, I didn't know it was different. Because when I install the beats audio, it's called the IDT driver. Clearly I don't know about any of this.

I have never had Beats Audio but I thought it was just a software package like Dolby Digital Plus. Maybe not. But if it is, you should still install that driver I pointed to.

Heretikos said:

That's slightly newer,
6.10.6495.0 and my latest one is 6.10.6491.0.. However, why would I need to download a driver from softpedia?! Wouldn't HP provide me with what I need? And I know they don't, but wouldn't IDT provide the drivers. Were did softpedia get that from? I don't see any reason why I would need to search drivers on softpedia, that's kind of nuts. I'll give it a try.

Click to expand...

Well yes drivers can be downloaded from manufactures sights. How ever and I think this is true for HP and it is for Asus the drivers they post in the support downloads are tested to work with your specific hardware. I get nervous downloading driver from any on but the NB manufacture or the Particular Parts manufacture website

When you instal the Beats Audio driver, it's called the ITD driver and in the device manager, it just says IDT Audio device. Man, I just gave Saints Row the Third a run and when it started doing it, I hit ctrl shift esc and the GPU was all the way (quad core i7) to 100% and it said it was the game.

This is where I'm at and I'm not even running anything besides my browser here.... This is too hot right?

CPU
Intel Core i7 @ 2.20GHz 64 °C
Haswell 22nm Technology


Motherboard
Hewlett-Packard 1968 (U3E1) 70 °C

OK, if anyone is reading this, pleeeeease, any input. I have done a fresh install of windows 8 (updating to 8.1 now, I do it like this because I can't use my original key to directly install 8.1). The temps are much better, I don't know if was software or because before I threw the slower 5400RPM 1TB drive in the computer, I was having the problem on my Kingston Hyper X 3K 120GB SSD that I threw in there. I am re-installing and doing so on the HDD the computer came with because it's set to go back to HP for repair. So the temps are much better but the computer will freeze up and the games are still doing this. I threw Saints Row The Third on here to test it, and it still will start to do this thing where the sound distorts and the game does this freeze/skip real slow. I don't know what the problem is or what to tell them. I feel like a jerk for just sending it back, like they'll (or you guys) will say the GPU just can't play the game. But I know it can, at high settings at that, it did for a year straight. And there's other laggy things with DAW software and video editing software, even extremely light simple ones like Wondershare video editor. Is there ANYTHING anyone can think of that I could possibly do to avoid sending this back and leaving this vague problem as a description?

Though the symptom is the audio, I would do a clean re-install of your video drivers. If that doesn't help, download an earlier version and do the same clean install and see if it works better under the older driver.

If you are using NVidia's GeForce Experience to tune your games, check the settings through the NVidia control panel. There's quite a difference of opinion on whether or not to let it optimize your games. Try using their optimization. It may or may not change any settings, but your can always revert if it screws the game settings up.

Well, like I said, I just re-installed the OS. So yeah, the Graphics drivers were re-installed. But even before that, I un-installed the drivers, re-installed them and even repeated that process with older drivers. Thanks for replying... I don't use the GeForce experience settings, and even try to play the game one low settings. The fact that I never used to GeForce settings and had no issues makes me still want them to address the issue because I paid $300 for a "Total Care Pack" and I'm darn sure going to use it if ANYTHING is not up to par. I suppose that's what's going to happen, but I'm still trying to resolve the issue before the box to send it in comes, I'd really rather not send it in.

And I wouldn't really say the symptom is the audio, that's just the first thing you hear during gaming before things go all out of wack. I know audio can cause the video card issues, but it doesn't seem like it to me, because resource demanding programs programs will lag up while no audio is being used.

Was the fresh install from the original manufacturer's OS copy? If it was from a plain vanilla OS install, you need to install all the motherboard chipset, ATA/SATA drivers, etc. to make sure the system is not using the default Windows drivers.

I am aware of that thanks. There's the HP website that has my drivers specifically and the HP Support assistant will actually get some newer ones that aren't on the site. Thanks for helping though. It's going back. There's no reason why the GPU would just poop out like this. The motherboard was recently replaced, something happened. I just don't know what to tell them or and how they're going to test it. Maybe I'll leave a game on it and tell them to give it a try. Sounds silly, but for a @1100 computer and a $300 warranty, I expect the GPU to work, it's less than a year old. Never had a problem before, it's not like I'm running games/settings the GPU can't handle, I understand that.