Windows 8 and 8.1 Forums


windows 8.1 keeps restarting

  1. #1


    Posts : 7
    Windows 7 Ultimate x64

    windows 8.1 keeps restarting


    hi, I installed a fresh new copy of windows 8.1 pro x64 on my laptop (hp pavilion dv6-3112ee core i3)
    the installation went fine but after 30 minutes my laptop started random restarts, I tried restore and start up diagnostics and I even re installed it again I had a windows 7 ultimate x64 and it was working fine.

    And I even installed windows 8.1 enterprise but still the same problem I really like windows 8.1 but I need help to use it, any ideas?

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    hello and welcome to eightforums, i will assume its a drivers issue ,I searched HP for drivers and all they offer on the sites i ended up at are win7 32 and 64 bit drivers nothing for win8 ,so unstill they created some you might have to do a really good search for win8 device drivers or stick with win7
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 7 Ultimate x64


    no I have the drivers for 8.1 but I think that when I install the graphics driver the screen flashes 3-4 times and then it restarts and I even tried to disable the graphic card but it didn't work I have ATI Mobility readon 5470 and the only driver available is 5xxx Beta for windows 8.1 x64
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    oh well i guess i was wrong. seems like a driver issue ,did you try doing a refresh .
    Refresh Windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 7 Ultimate x64


    I did refresh, restore, system repair, safe mode and re install but non of them worked and now I can't log in when I turn on my laptop after the windows 8 logo it restarts without even logging in
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    soory to here nothing is working for you ,I still think it driver issue and if it was my own I would have to telly myself that I have to stick with win7 ,,,just came to me as I was typing ,have you checked for a bios update for the laptop that might fix it
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 7 Ultimate x64


    no I haven't, if there is an update I'll do it and tell you if it fixed the problem
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 7 Ultimate x64


    so I updated the BIOS but still the same problem
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Windows 7 Ultimate x64


    any ideas?
      My System SpecsSystem Spec

  10. #10


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by bahaaho12 View Post
    any ideas?
    go back to win7 ultimate 64 ,just as good an os as win8,sorry that all I got maybe someone else has an idea
      My System SpecsSystem Spec

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windows 8.1 keeps restarting
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