Windows 8 and 8.1 Forums


Corrupt files not fixed by SFC

  1. #1


    Posts : 4
    8.1 Pro

    Corrupt files not fixed by SFC


    My desktop (Dell Optiplex 755, W8.1 Pro 32-bit, 4GB RAM, Intel Core 2 Duo CPU E6550 2.33GHz) has been playing up over the weekend.

    1) Have run restore point 30 June.
    2) Sometines beeping (seems like 3-2-3) & not starting. Have removed the 3 RAM sticks, & replaced one at a time. All allowed it to start, so put all back & now booting OK.
    3) Ran SFC /scannow, and reported corrupt files found and unable to fix some of them

    I am attaching a screen shot of the sfc report, and also attaching the SFC log file.
    The latter is many pages if info reports. Can anyone suggest how to interpret the log, and/or how to repair the system please?

    As the lpg file CBS.log is nearly 5MB I have split it into 3 files named CBS20140707-a.log.txt, CBS20140707-b.log.txt & CBS20140707-c.log.txt to fit within the 2MB limit for attachment size.
    Attached Thumbnails Attached Thumbnails SFC_ Report2014-07-07.jpg  
    Corrupt files not fixed by SFC Attached Files

      My System SpecsSystem Spec

  2. #2


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    sfc /scannow sometimes requires to run multiple times to fix the problem. FYI, you can delete the contents of the CBS folder before running sfc so that it will create a new up to date CBS.log with much smaller size.
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Try running---

    Dism /Online /Cleanup-Image /RestoreHealth

    in an administrator command prompt & then run sfc /scannow in administrator command prompt.

    Click image for larger version

    A tutorial if you need it---

    DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    8.1 Pro


    Sorry folks, but still having problems.
    I have run sfc /scannow 8 or 10 times. 1st run after Topgundcp's post the log file was about 380KB, & each subsequent one is similar but not identical size.

    When I run Dism /Online /Cleanup-Image /RestoreHealth I get Error 87, the cleanup-image option is unknown. running Dism /? also does not show this option.

    Should cleanup-image option it be present in all versions of W8?

    The source of my system was that this rather old desktop originally had Vista on it.
    A few months before W8 came out I purchased a W7 notebook, and a voucher for W8 for $15 came with that. I don't need to replace W7 with W8 and the voucher was not tied to any particular hardware or O/S, so in Jan 2013 I downloaded W8 installer, formatted C: partition and installed W8 Pro. Later I upgraded it to W8.1. If it should have the cleanup-image option, how do I get it?
      My System SpecsSystem Spec

  5. #5


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    When I run Dism /Online /Cleanup-Image /RestoreHealth I get Error 87, the cleanup-image option is unknown. running Dism /? also does not show this option.
    Are you sure you have space in between ? (note the space after 'dism" & "online" & "image")
    Dism /Online /Cleanup-Image /RestoreHealth

    Note: DISM doesn't repair corrupt files. It just fixes the component store that SFC uses to fix corrupted files.
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    You can use copy & paste to enter the command---

    Click image for larger version
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    8.1 Pro


    Thanks for the prompt responses fellows, but yes I was careful about typing the command - correct spaces etc.

    When I copy & paste your command I get the same error. I am attaching a screen shot of the reply to the command Dism /?, which shows the /cleanup-image option is missing.
    Attached Thumbnails Attached Thumbnails Dism Help.jpg  
      My System SpecsSystem Spec

  8. #8


    San Jose - California
    Posts : 2,847
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64


    If you use Dism /Online /Cleanup-Image /? then you'll see the option. However, I am puzzled why it tells you the option in invalid.

    EDIT: Please make sure that Windows Update is also up to date.
      My System SpecsSystem Spec

  9. #9


    Posts : 146
    Windows 8 Pro


    Holding Shift....Restart computer to get Safety Option Menu
    Click on Troubleshoot...then Advanced Options....then System Image Recovery.
    Hope this helps.
      My System SpecsSystem Spec

  10. #10


    Posts : 4
    8.1 Pro


    I have just copied & pasted the text of the Dism command you gave me, on my notebook (W7 64-bit)

    The error message is a bit different:-
    Error: 87
    The restorehealth option is not recognized in this context.
    It also is not listed in the help documentation ie Dism /Online /Cleanup-Image /?

    Is it possible the Dism program options included in W8 downloads, and installed on new computers, in Australia differs from that in some other places like North America?
      My System SpecsSystem Spec

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