Windows 8 and 8.1 Forums


Refresh, Reset and Restore not working in WinRE for 8.1

  1. #1


    Posts : 2
    Windows 8.1

    Refresh, Reset and Restore not working in WinRE for 8.1


    Hi all. Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select your keyboard layout" screen. I then tried the "refresh your PC" option, but it wouldn't work saying that the hard drive was locked. I then tried to restore the PC to a restore point but it wouldn't let me do that either. As a last ditch resort I tried to use the "reset your PC" option which I gather is just a guided reformatting of the hard drive but it wouldn't let me do that either, saying that the required partition wasn't there. I took it into a PC repair place and they said the hard drive needs to be wiped, that the registry is corrupted or something along those lines. When booting from the windows 8 CD I tried to go into the installation menu and it won't even accept the product key on my package.

    I'm not especially computer savvy. All I can really access is the command prompt. I guess I just need to reformat the hard drive and perform a clean install of windows. Anyone able to provide some insight or maybe help me with this reformatting? I've never done it before and don't want to screw it up. I'm not worried about saving data on the computer, nothing really important on the drive that isn't already backed up on my laptop.

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Do a SMART test from the diagnostic tool from the hard drive manufacturer.

    If OK run chkdsk /f /r

    Now check if your system is OK

    If not, do the following to reinstall Windows

    Use this tutorial to find your product keys, Option 5

    Product Key - Find for Windows 8

    Boot from your install disk and try to install
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 8.1


    How do I follow option 5 if I can't get into windows? I cannot boot into windows as I get stuck on the "choose your keyboard layout" screen. I have a product key on the original packaging of the windows 8 DVD that I bought, but it won't work for some reason.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    The option 5, key finder, only works if you are able to boot into Windows normally. Are you able to boot into the computer as it stands now?

    When you do a reinstall, the product key has to match exactly, it is possible to mistake a 0 for an O as an example. The DVD you purchased was it an Upgrade version or a Full Version?
      My System SpecsSystem Spec

  5. #5


    Posts : 879
    Windows 10


    Quote Originally Posted by praxeologue View Post
    I have a product key on the original packaging of the windows 8 DVD that I bought, but it won't work for some reason.
    Clean Install - Windows 8

    Generic keys to install with:


    • Windows 8 (core): FB4WR-32NVD-4RW79-XQFWH-CYQG3
    • Windows 8 Pro: XKY4K-2NRWR-8F6P2-448RF-CRYQH
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Can you pull up Task Manager at bootup ?
      My System SpecsSystem Spec

  7. #7


    Posts : 1,121
    Windows 8.1 x64


    Drive error in system tray ?? I suppose I haven't seen this since a system will normally boot into the Recovery if there is a problem.

    Any chance a Virus is involved?
      My System SpecsSystem Spec

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