purchase of windows 8.1 and support

goudreaucarolyn

New Member
Messages
1
I purchased windows8.1 for my son. When he downloaded it we were not told he had to have 64bit program to get windows8.1 download. If you have 32 bit windows 7, it only gives you 32bit windows 8. When he asked why no 64 bit, we had to download it from my computer not his as mine is 64 bit windows 7. Mistake 1. Games were not compatable with windows 8.1. Your service said we had to pay for teck help. Mistake 2. We were told to buy the hard copy of windows8.1 it was ten dollars now they ay it costs forty dollars. Mistake 3. When help was asked for we were again told to pay. We were told when this program was bought we had one year warrenty on product and one year teck support. We got told after arguing with many tecks we had no year teck support, but three times we got help telling us there is one years teck support and warranty. Can somebody tell me why this is happening? We were asked in this forum not to be rude. I am not nor was my son on the phone when he called today. When he asked for a manager please the man and I will not call him gentleman, he hung up in our ear. Why so many contradictions and Microsoft manager supposedly so rude to us? You expect from us what you don't give. Now can you tell me after weeks of this why I would want to replace my windows7 with windows 8.1 upgrade?
 

My Computer

System One

  • OS
    windows8.1
Are you sure you have posted this to the correct forum? Perhaps you want microsoft.

We can help out though if you want - what do you want to do?
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
This forum is not owned or operated by Microsoft, or affiliated with Microsoft in any way.
Where did you purchase your copy of Windows 8 from?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
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