Windows 8 and 8.1 Forums


Recovery from HD failure on Acer Aspire M5-581T, Win8

  1. #1

    Recovery from HD failure on Acer Aspire M5-581T, Win8


    My system started pausing/freezing, log files showing some errors about not finding some *.dll files. The system will still boot; I enabled the administrator account, but have lost the original user profile. All the docs/files are still there in the usual c:\users\username\... directories. Installed Seagate's SEATOOLS app and it reported a failure, not completing the process. I used the recovery app from Acer and created a bootable recovery device (Seagate expansion portable drive) and a CD of drivers and apps. I am told this system has a small SSD, but it is hidden because it is for the OS, Win8.

    I've put an identical replacement drive in; I changed bios to boot from the external USB device and it comes up in what appears to be recovery mode. I select option to completely refresh system, but it then comes up with "drive where windows is installed is locked". I select the reset option, it asks whether I want to re-partition. If I select yes, it returns 'unable to reset pc system drive cannot be found'. If I select no to repartition, it returns 'unable to reset. A required drive partition is missing.'

    Using the recovery app, I can get to command prompt; it comes up as windows ver 6.2.9200, x:\windows\system32, The c:\ dir<enter> command returns efi (D), bootmgr, boot (D), bootmgr.efs and sources (D). I insert another usb stick and those files show up correctly.

    Also, a byproduct of installing drive it indicates it can't find a battery now!

    Any suggestions as to why the reset or recovery options are not able to see the replacement drive? Since I used a Seagate expansion portable drive rather than a 16gb USB drive, is that the problem? I believe Win8 won't allow the use of a DVD for the recovery process (size issue?).

    Could I consider doing a reformat and clean install of Win7 pro? Will I need to change the boot bios setting from UEFI to legacy? Would I still be able to reinstall Win8 at some point in the future if necessary, or should I try to work with the Win8 configuration?

    Thanks for your assistance.
    Tom

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Sounds like it is really messed up and you are losing a lot of time and headaches.

    It would be better to do a factory restore, you could order factory restore discs from Acer for a nominal charge if the recovery partition is corrupted. Make sure that the drive is healthy, do the S.M.A.R.T. test diagnosis tool from Acer verifying the health of the disc. As always, backup your data first.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by Nuccii View Post
    Sounds like it is really messed up and you are losing a lot of time and headaches.

    It would be better to do a factory restore, you could order factory restore discs from Acer for a nominal charge if the recovery partition is corrupted. Make sure that the drive is healthy, do the S.M.A.R.T. test diagnosis tool from Acer verifying the health of the disc. As always, backup your data first.
    Yes, time is an issue.
    I did the SMART option on Seagate's Seatool and there were no errors. The Seatool long test is where the app came back indicating failure. I've got a new drive in there, but the recovery app on the external drive is not successful as noted above. I don't want to try to re-use a failing drive.

    Could it be that I am useing the Seagate expansion drive, rather than a USB stick; both using USB connections.

    I'll see what I can do about getting the recovery disks from Acer or creating a USB recovery device.

    Any other suggestions?

    Thanks.
    Tom
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Quote Originally Posted by largodad View Post
    Yes, time is an issue.

    I'll see what I can do about getting the recovery disks from Acer or creating a USB recovery device.

    Any other suggestions?

    Thanks.
    Tom
    Yes get your recovery disks from Acer, whatever you had for the recovery partition is probably not reliable anyway. When you system is back up and running healthy then create your USB recovery stick. Best to get rid of the bloat ware first.

    If you haven't already done so backup your data above all else.
    Last edited by Brink; 03 Dec 2014 at 20:20. Reason: fixed quote
      My System SpecsSystem Spec

  5. #5

    update


    Just letting you know I've ordered the recovery disks from Acer and waiting on delivery. I will be creating a new system disk and let you know the status.
    Thanks.
    Tom
      My System SpecsSystem Spec

  6. #6

    received distribution disks


    I've received the dist disks purchased from Acer (~$20.00). One system disk, three recovery disks and a language disk. I successfully installed W8 on the REPLACEMENT drive and started to re-configure apps and site logins. System appears to be running fine.

    Selected a Windows update and have encountered a problem. There were a couple of hundred updates necessary, I allowed them all to be processed. It indicated success and to select restart. I left machine for a period of time and it came back with message "failure configuring windows update reverting changes do no turn off computer". I let that run (overnight at this point) and the activity indicator was still running in the morning - no other messages on screen. Powered off/on system and it would not boot. I thought maybe the power management may have put the machine to sleep during its reverting process, so I installed from dist again. Selected 3 of the updates, let it process; received same "failure configuring ..." message, but this time it was successful in reverting. That is where the system sits now. While installing Chrome, FF etc I did notice that the power mgt icon was showing 'no battery is detected'. I had not closed up the case completely yet, in case I had other issues. I found that the battery needs to be grounded and that is accomplished when a couple of the case screws are re-installed, as a possible solution. I will be trying that shortly.

    I will create a new issue regarding the Windows update problem specifically.

    Thanks
    Tom
      My System SpecsSystem Spec

  7. #7


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Installing the updates in batches of 5 or 10 at a time saves a lot of frustration. If you are still having trouble installing the updates, use the Windows Update troubleshooter in the troubleshooting section of Action Center or from here:
    Troubleshoot problems with installing updates - Windows Help
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by Nuccii View Post
    Installing the updates in batches of 5 or 10 at a time saves a lot of frustration. If you are still having trouble installing the updates, use the Windows Update troubleshooter in the troubleshooting section of Action Center or from here:
    Troubleshoot problems with installing updates - Windows Help
    After the second restore that is what i did. It was not successful when I manually checked only three of the possible updates. It downloaded them, attempted the install, then indicated failure, but was able to revert back successfully. System works, but without the updates.
      My System SpecsSystem Spec

  9. #9


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    And if you try those first 3 updates one at a time do they go through?
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by Nuccii View Post
    And if you try those first 3 updates one at a time do they go through?
    Yes, if I do one at a time they work. There were approx 78; I've done about 6, some required reboot, others did not. Rebooted system and everything appears to be working. The majority of the updates are MS .net Framework 3.5 on W8 and Wserver 2012 for x64. Could I just try to find a complete .Net Framework 3.5 and 4.5 download as alternative to individual updates? There are about 40 .Net, others are security updates for W8. I have the KB article numbers I've installed if necessary.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
Recovery from HD failure on Acer Aspire M5-581T, Win8
Related Threads
A not able to create recovery disk for windows 8 from the begining.... I tried all possible way but , when i try to take recovery with "acer recovery managment" it replies HARDWARE SETTING IS NOT SET TO DEFAULT? so it is not possible to take recovery? now my question is can i download recovery...
i have acer aspire v3-571..... windows 8 pre installed.... the problem is with "creating recovery media or disc".... when i try to create recovery using ACER RECOVERY MANAGEMENT...... system replies "HARDWARE SETTING IS NOT SET TO DEFAULT" ... so i cant take recovery now when i try to...
Hi Everyone, First post here, allow me to thank you in advance for your good help - people like me who have limited information on diagnostics and repair owe a deep debt of gratitude for your service. :) I own an Acer Aspire V5-571P-6815, which has put up the Recovery blue screen of death,...
hello everyone, I have the original factory partition in my disk but it won't boot.(W8) won't start recovery. is there a command line to start recovery? I have unattend.xml file in that partition , but i don't know how to use it.
Soo, I own an Acer Aspire V3-771G-9456 laptop, before the crash it was running windows 8, which came preinstalled. The other day I had gotten a USB in order to make a recovery disk for my laptop. A few days before the hd corrupted and I had to completely reformat using its recovery partition,...
Recovery for acer aspire m error 0xc0000034 in BSOD Crashes and Debugging
Help my laptop is one year old and is saying the boot configuration data file is missing some required information file:\BCD error code 0xc0000034. All help will be appreciated. I do not have a recovery disk or anything
Eight Forums Android App Eight Forums IOS App Follow us on Facebook