Windows 8 and 8.1 Forums


"File directory is corrupted & unreadable" message when DL

  1. #1


    Posts : 8
    Win8

    "File directory is corrupted & unreadable" message when DL


    Hi all, hoping someone can shed some light on what whats going on & how I can rectify this highly annoying situation. I'm not sure why this has started, but when I now try to DL any files or save ANY files, I get a message saying 'File directory is corrupted & unreadable'.

    I tried to open an image with 'Windows Preview' & got 'Windows Photo viewer cant open this image, as the file appears to be damaged to large or corrupted' (none of which is correct)-yet I can still open ALL images by double clicking to use the windows photo/image viewer App

    I also can not save anything either- I tried to take a screen shot & save it using paint- I just got the same 'File directory is corrupted & unreadable' message.

    With Windows Internet Explorer, I have been trying to DL a torrent, but cant "open" the DL link (I click "open", but nothing happens), nor can I 'save it' (as I get the same 'File is corrupted & unreadable' message for both "save" options), nor can I click cancel to close the DL options box in Internet Explorer- as again, nothing happens when I click it.
    To try get around these problems I tried using the magnet link option- which worked ONCE, but now even that wont work, as I cant DL the 2nd file- the DL starts (after taking ages to DL meta data- which is odd in itself), then the torrent is shortly terminated & I get the 'Error: File or directory is corrupt & unreadable' file message .

    TO add to this I cant listen to a podcast with chrome either (tells me QuickTime failed to initialise Error#0) when I click "listen in a new window" & when I click "download" nothing happens at all.

    EDITED: I forgot this problem has also prevented my VPN from working- I get the same Corrupted file/directory message every time I've tried to re-install it.

    Please help- everything was fine yesterday- DL was fine, viewing images worked perfectly & I was able to open things in new windows without a problem.
    I have tried fixing with command prompt- it said it couldn't run to find the problems, tried using the windows restore thing, again said it couldnt complete a restore due to not being able to run properly- so I'm stuck
    Last edited by Surayya; 28 Jun 2014 at 00:11.

      My System SpecsSystem Spec

  2. #2


    Open Command Prompt as an administrator, often referred to as an "elevated" Command Prompt.


    Type:

    sfc /scannow


    check your task manager what does it show cpu/system usage being at? If it's at 80-90-100% region a lot it's very likely you have an infected system

    Kernel for Windows Data Recovery - Free download and software reviews - CNET Download.com
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    Win8


    Quote Originally Posted by loveandpower View Post
    Open Command Prompt as an administrator, often referred to as an "elevated" Command Prompt.


    Type:

    sfc /scannow


    check your task manager what does it show cpu/system usage being at? If it's at 80-90-100% region a lot it's very likely you have an infected system

    Kernel for Windows Data Recovery - Free download and software reviews - CNET Download.com
    Thanks for the response.

    I tried running Command Prompt as administer the 1st time, but tried it again as per your instructions- These are the messages I got:
    "Beginning system scan. This process will take some time."
    "Beginning verification phase of system scan."
    "Windows Resource Protection could not preform the requested operation."

    CPU usage sitting at 1%-2%. Has an average of 53%-54% Maximum Frequency.

    I have already run a virus scan with Eset Nod32 Anti Virus (trial version) twice (one smart scan & one custom scan- scans pretty much everything as I tick everything) & that hasn't found any infections.
      My System SpecsSystem Spec

  4. #4


    Hafnarfjörður IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there.

    IMO these sort of problems are best solved by restoring a previous image of your OS

    -- if you haven't got any backups make a note NOW that once your system is fixed again to TAKE BACKUPS --they don't take long and so many problems could be avoided if people just back up their systems regularly -- do it just before you go to bed if you can't be bothered during the daytime.

    If you don't have any backup my only solution here would be to totally restore the OS -- something has got horribly hosed up -- and if the computer IS hosed up why on earth would you run any programs on it -- I certainly wouldn't trust any A/V removal program on a computer already infected !! -- It's like would you willingly fly a plane that you KNEW had mechanical problems !!!.

    Cheers
    jimbo
      My System SpecsSystem Spec

  5. #5


    Posts : 1,875
    Windows 10 Pro Prieview x64


    If sfc can not fix something then run DSIM first and then SFC /scanow again.

    SFC can only replace objects it has and DSIM replaces them if they are missing.

    Here is the tutorial for DSIM DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

  6. #6


    Posts : 8
    Win8


    Quote Originally Posted by jimbo45 View Post
    Hi there.

    IMO these sort of problems are best solved by restoring a previous image of your OS

    -- if you haven't got any backups make a note NOW that once your system is fixed again to TAKE BACKUPS --they don't take long and so many problems could be avoided if people just back up their systems regularly -- do it just before you go to bed if you can't be bothered during the daytime.

    If you don't have any backup my only solution here would be to totally restore the OS -- something has got horribly hosed up -- and if the computer IS hosed up why on earth would you run any programs on it -- I certainly wouldn't trust any A/V removal program on a computer already infected !! -- It's like would you willingly fly a plane that you KNEW had mechanical problems !!!.

    Cheers
    jimbo
    1)Tried backing up using Norton backup- it doesnt work & after trying 5-6times, I gave it up, instead I've made a habit of regularly backing up files I cant live without to an external HD.

    2)Not sure how to restore OS on a laptop that comes with everything already installed :/

    3)Considering I stated already that everything was working fine, then all of a sudden it turned to custard- while my anti virus was working & that 2 scans have already been carried out & found nothing, I'm highly doubting it's a virus, but thanks for the response anyway.
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Win8


    Quote Originally Posted by adamf View Post
    If sfc can not fix something then run DSIM first and then SFC /scanow again.

    SFC can only replace objects it has and DSIM replaces them if they are missing.

    Here is the tutorial for DSIM DISM - Fixing Component Store Corruption in Windows 8
    Thanks for this info. I followed the instructions in the tutorial (Thank you for providing the link ), but I cant get any of the DISM options to work, both "CheckHealth" & "RestoreHealth" come up with the exact same message (this would be so much easier if I could save screen shots to upload here):

    "Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384"


    "Error: 1392"


    "An error occurred. The directory in temporary folder C:\Users\Surayya\AppData\Local\Temp\could not be created.
    Ensure that the path to the temporary folder exists and that you have Read/Write permissions on the folder."


    "The DISM log file can be found at C:\Windows\Logs\DISM\dism.log"


    DISM ScanHealth, came up with:

    "Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384"


    "Error: 1392"

    "An error occurred accessing the temporary folder C:\Users\Surayya\AppData\Local\Temp\AF4F5482-18E5-4E70-9FE9-3A01C2B785E0
    Ensure that the path to the temporary folder exists and that you have Read/Write permissions on the folder."


    "The DISM log file can be found at C:\Windows\Logs\DISM\dism.log"




    On the plus side, for some reason after 9 failed attempts the podcast Downloaded, as did the 2nd torrent I needed (after 5 failed attempts) & a single screen shot was able to be saved (the error message for 'failed system restore'). Don't ask me why or how they suddenly worked- all I know is it happened after the failed system restore.

    Downside is I still had to use the magnet link (as problems hadn't resolved with usual DL options), still couldn't stream podcast in a new window (by simply clicking the provided link to "open in a new window"), my VPN still wont work (keeps telling me "Failed to get temp file name" now) & back to not being able to save any files after the one success.
      My System SpecsSystem Spec

  8. #8


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Your choices are limited and perhaps time to do a clean install. Back up your data first.

    Clean Install - Windows 8

    If you have a recovery partition in your system, use that.
      My System SpecsSystem Spec

  9. #9


    Posts : 2,627
    win8.1.1 enterprise


    not sure what you are downloading from torrent sites but I know I got so much bad shit from them years ago I stopped going near any of them .

    as suggested time to backup important file and run the recovery
      My System SpecsSystem Spec

  10. #10


    Posts : 8
    Win8


    Quote Originally Posted by Nuccii View Post
    Your choices are limited and perhaps time to do a clean install. Back up your data first.

    Clean Install - Windows 8

    If you have a recovery partition in your system, use that.
    It's looking that way, but given I only know the bare basics , I have no idea how to go about doing so- thank you for linking the tutorial, but that requires a win8 disk- my laptop came with win8 already installed & cant find a windows8 disk (or any disks for that matter), that came with it in the 1st place.... so yeah, not to sure where to go with that
      My System SpecsSystem Spec

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