Windows 8 and 8.1 Forums


Sudden Computer Lockups While Playing Games

  1. #1


    Posts : 3
    Windows 8.1

    Sudden Computer Lockups While Playing Games


    Hello, I've recently bought a computer which has has Windows 8.1 installed on it from the very beginning--had it for about 3-4 weeks by now. Everything off-games works great. 'Net runs smooth, boots up very well, etc. This is also a computer meant to play/run all sorts of games--it was benchmarked a bit higher than the average gaming computer.

    Mind you, I don't really have much experience with the technological side of computers--I only know some small things. Reformatting, Opening the Event Viewer, etc. I'm very cautious about what I do on that side of the computer--that being said, bear with me.

    This is the exact PC that I have, without any custom changes. And it is also the place I got it from with a warranty--you can also find the computer's more detailed specs in the link: CybertronPC Beast II TGM1214A Gaming PC - AMD FX-9590 4.70GHz, 32GB DDR3, 2TB HDD, DVDRW, 3GB GeForce GTX780, Liquid Cooled, Front Fan Control Panel, WiFi, Windows 8.1 at TigerDirect.com

    My Problem: I noticed my problem happening when I have tried to play various games--Neverwinter Nights 2 (even though it is old, I think it still applies), Elderscrolls Online, The Secret World, WoW, Saints Row 4 (their newest one), The Forest (an alpha game on Steam) and some various others in between--some have less problems than others, however for the most recent one, I was playing Saints Row 4, and it completely froze the computer; I could not even use CTRL + ALT + Delete to get out of the game, so I was forced to press the Restart Button to restart the system.

    *It is also worthy of note, that some games have less crashes than others. For example, NWN2 does not crash as often since I optimized it's settings and put it in compatibility mode. But sometimes it will flash black, then go back to the game screen, black again, etc.--it does this about 3-4 times before erroring and saying it needs to close, but that I can live with. I just wish to fix the complete lock-up freezes that make me restart my computer.

    Most times I get these freezes, on the various ones I play, I get this warning in the Event Viewer, timed JUST before the freeze
    :


    "A pointer device did not report a required angular physical range." - Event 259, Win32k (Win32k) (Warning)

    + System
    - Provider
    [ Name] Win32k
    - EventID 259
    [ Qualifiers] 32768
    Level 3
    Task 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2014-06-25T09:29:29.551083000Z
    EventRecordID 4414
    Channel System
    Computer Zach-PC
    Security

    - EventData
    00000000010000000000000003010080000000000000000000000000000000000000000000000000


    Binary data:

    In Words
    0000: 00000000 00000001 00000000 80000103
    0010: 00000000 00000000 00000000 00000000
    0020: 00000000 00000000

    In Bytes
    0000: 00 00 00 00 01 00 00 00 ........
    0008: 00 00 00 00 03 01 00 80 .......
    0010: 00 00 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........


    I was thinking that the recent graphics card drivers may have something to do with something, however I'm uncertain. I was also told by one of the Geeksquad at Bestbuy that my mouse or keyboard could be the problem, however I have used the keyboard and mouse that the computer had originally came with, so I am unsure why that would be an issue--however I did try switching out the plugs into other USBs, switching keyboards, switching mice, etc. I also have a flatscreen TV-monitor which is a Samsung, however I switched out an old monitor that died on me, but it had been doing the same thing before the switch as well.

    I'm very unsure what to do at this point--I can play my games, but there are various interruptions (randomly) throughout play that make me regret getting this computer (I had a Windows 7 that ran 99% of my games, without any sort of problems; and the Windows 7 wasn't even geared to the teeth like this one is.) I have also attempted to run these games in Windows XP/etc compatability modes, to no avail.

    Any possible solutions/help is very appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    wow,not much to add but ,make sure you have latest video driver installed .and if you are trying to run old games on this new setup they may never work correctly even in xp compatibility mode. did you check event viewer in control panel for more error info ,did a search of part of the error in you post and they all point to mouse or laptop touchpad errors
      My System SpecsSystem Spec

  3. #3


    Posts : 216
    Windows 8.1 Pro with Media Center


    Definitely sounds like a video driver problem. One thing, are you using the GeForce Experience to automatically configure your games? I would look in it and see if those games are being auto configured. If one of the games is listed and not optimized, try clicking on the optimize button. If it is optimized, try turning it off. See which, if any works for you. I don't use Nvidia's utility at all and have no problems (GTX580).

    Also don't automatically use compatibility mode on games. Try them first without, then try different settings until you find something that works.

    I've tested over 100 games from disc, Steam, DOS, etc and most work flawlessly. Here a video: Windows 8 Game Compatibiity - 100 Tests - YouTube
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1


    Quote Originally Posted by caperjack View Post
    wow,not much to add but ,make sure you have latest video driver installed .and if you are trying to run old games on this new setup they may never work correctly even in xp compatibility mode. did you check event viewer in control panel for more error info ,did a search of part of the error in you post and they all point to mouse or laptop touchpad errors
    Hehe, I tried to be as forthcoming with info as I could, since I know the information is typically needed to solve problems.

    But, I have not checked more error info; I will check that out ASAP (headed out for a while, but I will try to get it posted up if I find anything with the more error info). And it is very weird that it points to a mouse-error...

    I did hear from another friend that most pre-built machines are also 'overclocked' by default--could this be a possible culprit? I really dont know anything about overclocking/underclocking--I know not to mess with it of course unless I know what Im doing, but I figure if it does seem like theres a chance changing something with that, I could have someone do it for me who is more experienced.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Quote Originally Posted by OldGuyGeek View Post
    Definitely sounds like a video driver problem. One thing, are you using the GeForce Experience to automatically configure your games? I would look in it and see if those games are being auto configured. If one of the games is listed and not optimized, try clicking on the optimize button. If it is optimized, try turning it off. See which, if any works for you. I don't use Nvidia's utility at all and have no problems (GTX580).

    Also don't automatically use compatibility mode on games. Try them first without, then try different settings until you find something that works.

    I've tested over 100 games from disc, Steam, DOS, etc and most work flawlessly. Here a video: Windows 8 Game Compatibiity - 100 Tests - YouTube
    Yes--I have used the GeForce experience to update my drivers and such; I believe only Elderscrolls Online and World of Warcraft are detected as 'optimizable' games; the rest it doesn't seem to find. I did try Elderscrolls Online in compatibility mode, it seems to work, so far. However, as the freezes seem to be very random (before I switched to compatibility mode on ESO, I used to get freezes like, every 10 minutes on the dot. However now, it seems to be much less, but in high-combat situations with lots going on, it seems to freeze. This is just an observation though.) To me, it almost seems like the computer is too 'fast' itself to comprehend whats actually happening in the games, if that makes any sense? I was thinking that if it really is 'that', it could be that the computer needs underclocked. However Im not sure what that even does--I just know if you do it wrong, it can fry the computer.

    --Apologies if I sound really stupid hehe; just putting thoughts out there in case something sounds like it might be something else/vice versa, looking at all angles.

    I will also look into your youtube link. Thank you both for your replies!
      My System SpecsSystem Spec

Sudden Computer Lockups While Playing Games
Related Threads
I'm new here don't know if this is the right forum to post in. I recently installed Windows 8 64 bit from Windows 7 32 bit. I never had any problems really with the windows 7 32 bit but since upgrading to Windows 8 64 bit I am having this odd problem. I am a gamer, I have Steam with lots of games...
New computer BSOD's when playing games in BSOD Crashes and Debugging
Hello, I'm new to the site. I found it desperately searching for an answer to the BSOD's i'm encountering from a new PC I built. Crash's have only happened while in game, currently only playing either Starcraft2 or Final Fantasy xiv. Both crash. The error is a "WHEA_UNCORRECTABLE_ERROR " I've...
Solved CTD and BSODs when playing games. in BSOD Crashes and Debugging
Hi! I just got a new rig, I bought it from a friend. He set it up for me, reformated it and installed all the necessary drivers. Prior to this, everything was running fine. All games were working nicely, no CTDs and no BSODs. This is not the case now. I frequently get CTD in just about every...
I have this Acer Aspire 5755G and I installed Windows 8 in it. When my OS was installed I wanted to play some games. So I installed Steam to be entartained. However, whenever I try to play a game and I am playing hapily, it can randomly shut down my entire computer. This is really annoying...
encountering some problem and restarting. I just got the thing for Christmas and it only began doing this, this afternoon. It's done it 5 or 6 times since, and it's very annoying. I've included a pic of the "details" given, but I don't really understand what it means. Can anyone translate, and...
Sudden and complete computer failure in BSOD Crashes and Debugging
I'm running my home PC with two partitions on the primary HDD, dual booting XP and Win8. It normally stays on XP. So tonight the PC started acting a little weird. I tried starting up my RDP links to office computers, and none of them worked. I did a restart, but before it would actually shut...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook