Can't Reset, Refresh or Restore PC or Run any Programs.

bonkai77

New Member
Messages
3
HELP! I think I have an infected laptop. It has Windows 8 installed.

The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.

I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).

I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.

I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.

So if anyone can suggest anything else as I'm all out of ideas!
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI
    CPU
    Intel
    Memory
    16GB
    Graphics Card(s)
    Nvidia
    Screen Resolution
    1980x1080

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Hi there, thanks for your quick reply but Windows will not allow me to run Command Prompt as Admin, It does let me to choose it but it just doesn't load. I also can't run SFC /SCANNOW either at boot as Windows will not load anything from USB/CD either.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI
    CPU
    Intel
    Memory
    16GB
    Graphics Card(s)
    Nvidia
    Screen Resolution
    1980x1080
Try to boot into Safe Mode to run the sfc /scannow command
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
How would you boot in Safe Mode as I have tried several ways.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    MSI
    CPU
    Intel
    Memory
    16GB
    Graphics Card(s)
    Nvidia
    Screen Resolution
    1980x1080

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
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