Windows 8 and 8.1 Forums


Can't Reset, Refresh or Restore PC or Run any Programs.

  1. #1


    Posts : 3
    Windows 8

    Can't Reset, Refresh or Restore PC or Run any Programs.


    HELP! I think I have an infected laptop. It has Windows 8 installed.

    The problem I'm having is that NO programs will execute, I cannot load "Change PC Settings" so I can't refresh, reset or restore Windows. I have tried the method of holding down SHIFT and restart but to no avail.

    I can't load programs from usb/cd before boot but I can in legacy mode and not uefi (not sure what difference that makes).

    I have successfully scanned with Kaspersky Rescue Disk 10 in legacy mode but it found nothing? I've also manage to scan again using legacy mode with Malwarebytes but nothing.

    I also cant load up the Control Panel, it loads but no icons are showing. Command prompt I can load but not in Administrator.

    So if anyone can suggest anything else as I'm all out of ideas!

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    To open a command prompt (Admin) follow this tutorial
    Elevated Command Prompt - Open in Windows 8

    Run sfc /scannow in the elevated command prompt, follow this tutorial
    SFC /SCANNOW Command - Run in Windows 8
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    Hi there, thanks for your quick reply but Windows will not allow me to run Command Prompt as Admin, It does let me to choose it but it just doesn't load. I also can't run SFC /SCANNOW either at boot as Windows will not load anything from USB/CD either.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Try to boot into Safe Mode to run the sfc /scannow command
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8


    How would you boot in Safe Mode as I have tried several ways.
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Verify with your computer manufacture or try tapping F8 at boot.

    You may also try this:

    Safe Mode - Start Windows 8 in
      My System SpecsSystem Spec

Can't Reset, Refresh or Restore PC or Run any Programs.
Related Threads
Unable to Refresh/Reset Windows 8.1 in Installation & Setup
Hi, I have a built-in Windows 8 on my ASUS Laptop, then later on I updated it to 8.1. RIght now I am trying to do a Refresh/Reset on my PC, but it doesn't seems to let me do it. For Refresh it gives me the error "The drive where windows is installed is locked. Unlock the drive and try again." And...
Do I need to reset or refresh my pc? in Installation & Setup
Dear All, My laptop (Dell Inspiron 2013 64-bit) was playing up today and instead of restarting it, I foolishly clicked on the option to "refresh the pc". Little did I know that this would remove all my current programs.... I decided then to do a System Restore. Now, all my programs are back,...
Hi all. Just recently I was using my computer when an error appeared saying I had a drive error that needed to be fixed. I clicked the error in the system tray and then the computer restarted in order to fix the drive error. Well, I went into an "automatic repair" but then it froze on the "select...
Hi Guys. This is my first post and I hope its in the right section. Today, I followed an excellent tutorial by Brink which showed me how to get the refresh back on my windows 8.1 laptop. I reinstalled windows 8 yesterday, made a recovery drive of 30gb and did a system image and behold my...
PC Refresh and Reset Stuck in Installation & Setup
I did a PC Refresh and Reset and it's stuck at 1%
Eight Forums Android App Eight Forums IOS App Follow us on Facebook