Windows 8 and 8.1 Forums


(After Restore)There was a problem resetting your PC.

  1. #1


    Orlando, Florida
    Posts : 5
    Windows 8 Standard x64

    (After Restore)There was a problem resetting your PC.


    So, one day I decided I wanted to do a backup using AOMEI Backupper, just for safety. It backed up, and a few days later my hard drive corrupted. So I bought a new hard drive (same size and RPM as original) and went to restore the backup.

    One the recovery disk that AOMEI created booted up, I learned that AOMEI only backed up the Partitions, and not the Partition Table. So I used Partition Wizard to give my HDD a GPT partition table (the same that my computer had preinstalled) and created the partitions to restore to (AOMEI won;t create the partitions; it just restores to them), I made each partition the size and label and location as it had when I backed it up.

    After restoring the partitions, and about an hour of using the windows 8 install disk for the command prompt (this guide: Qlik Tips: Fix a Windows 8 boot issue ), I got my PC to boot again.

    Then, just to tidy up, I went to Restore my PC, and got the error: "There was a problem resetting your PC.", a windows quickly popped up trying to "fix" the problem, then promptly disappeared after doing nothing.

    After searching (both through the internet and my pc) I found that my computer had my recovery partitions ID-ed improperly (both were labeled as "Healthy: Primary), so I set the id of the partitions to DE94BBA4-06D1-4D40-A16A-BFD50179D6AC, which is the correct GUID for a recovery partition and it's companion Recovery Image partition.

    However, that didn't solve my problem.

    SO I opened the command prompt and used the command:
    reagentc /info to check my recovery status and got this output:

    Code:
    C:\Windows\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration information:
    
    
        Windows RE status:         Enabled
        Windows RE location:       \\?\GLOBALROOT\device\harddisk0\partition2\Recovery\WindowsRE
    
    
        Boot Configuration Data (BCD) identifier: 39bd2139-82b6-11e3-a87e-c641f6f23ca9
    
    
        Recovery image location:   \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage
    
    
        Recovery image index:      2
        Custom image location:
        Custom image index:        0
    
    
    
    REAGENTC.EXE: Operation Successful.
    It looks like a positive output.

    I really cannot figure out what went wrong, so any help is appreciated.

      My System SpecsSystem Spec

  2. #2


    Well if you get it running again with out a clean install? Use Macrium Reflect the free version will Clone or Image your hard drive or SSD. It works every time!!
      My System SpecsSystem Spec

  3. #3


    Orlando, Florida
    Posts : 5
    Windows 8 Standard x64


    So, anyone else have any ideas on how to fix this?
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Curious, was it an image backup that you did with Aomei Backupper?

    Your easiest solution would be to do a clean install with your Windows 8 disk. I hope that you have a separate backup of your data files.

    I see that you are using Windows 8 Standard. Your best bet would be to upgrade to Windows 8 Pro 64bit
      My System SpecsSystem Spec

  5. #5


    Orlando, Florida
    Posts : 5
    Windows 8 Standard x64


    Yes, it was an image backup.

    Data isn't my problem, I'm using a laptop that came with Windows 8 installed on it, and I can't really upgrade (I can't afford it).

    I know the easiest route is to reinstall Windows, but I just want to make sure that I don't have any other solutions first.
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Aomei was not the best choice to do an image back up, Macrium Reflect would have been a better choice.

    From what I seen your best and easiest solution would be to reinstall. Far less headaches and aggravation.
      My System SpecsSystem Spec

  7. #7


    Orlando, Florida
    Posts : 5
    Windows 8 Standard x64


    Quote Originally Posted by Nuccii View Post
    Aomei was not the best choice to do an image back up, Macrium Reflect would have been a better choice.

    From what I seen your best and easiest solution would be to reinstall. Far less headaches and aggravation.
    AOMEI was the only backup software I could find that could backup an entire hard drive to the same drive, while the computer is booted into Windows.

    Is there any other solution? I really don't want to have to reinstall Windows.
      My System SpecsSystem Spec

  8. #8


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    As I see it, you have no other choice. You could have had it reinstalled by now instead of looking for a solution.

    For your info, it is always preferable and safer to do an image backup to an external drive.
      My System SpecsSystem Spec

  9. #9


    Orlando, Florida
    Posts : 5
    Windows 8 Standard x64


    I don't have a Windows 8 license key, just the OEM key that came with the computer, which will not register a retail Windows 8 copy. And I don't have a windows 8 install disk either.
      My System SpecsSystem Spec

  10. #10


    Posts : 879
    Windows 10


    How to download and clean install Windows 8.1 if you have an OEM computer with UEFI firmware (BIOS) embedded Windows 8/8.1 product key. -> link
    Last edited by genet; 28 Nov 2014 at 17:31.
      My System SpecsSystem Spec

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