Windows 8 and 8.1 Forums


unable to go to desktop, refresh or reset windows8 laptop

  1. #1

    unable to go to desktop, refresh or reset windows8 laptop


    hi,

    i am having a problem. can you help me coz i cant boot to my windows 8. please i need a solution.

    problem goes like this:

    as i open my laptop it says "preparing automatic repair" >> daignosing your pc >>> attempting repairs>>> then it was stuck
    and cant proceed to desktop.

    i tried to open advance setting by pressing "F8" then advance settings option appears. and i tried to a troubleshoot then
    chose>>

    REFRESH YOU PC --- "theres a problem refreshing your pc"
    RESET YOUR PC ---- "theres a problem reseting you pc"
    AUTO REPAIR ---- cannot repair

    please help me...



    right now i want to reformat my ASUS laptop with pre installed windows 8 but i dont know what to..

    pleasee helpp me with this..

    thanks in advance
    Last edited by Brink; 17 Jun 2014 at 01:15. Reason: moved to new thread

      My System SpecsSystem Spec

  2. #2


    Posts : 1,121
    Windows 8.1 x64

    unable to go to desktop, refresh or reset windows8 laptop


    You might check this thread and see if it helps.

    Unable to refresh or reset PC after Automatic Repair fail

    If not, post back.
      My System SpecsSystem Spec

  3. #3


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    If you upgraded to 8.1 via the store, that usually breaks the original recovery ability. It doesn't leave you with 8.1 recovery media either.

    Ask MS what that is about
      My System SpecsSystem Spec

  4. #4


    hello...

    i ran the diskpart and list volume..

    but there is no letter on the other three. it goes like this..
    LTR label type
    volume 0 C OS partition 186gb
    volume 1 D New volum e partition 258gb
    volume 2 none SYSTEM partition 300mb
    volume 3 none recovery partition 600mb
    volume 4 none restore partition 20gb


    what can i do??
      My System SpecsSystem Spec

  5. #5


    ok sir ill try it.. thanks.. ill post back for the results..
      My System SpecsSystem Spec

  6. #6


    hello mr. saltgrass,

    i procedure didnt work..
    now as i open my laptop..it says

    RECOVERY

    it seems that you etc.....

    you need to contact supplier etc...

    press enter to continue
    press f9 to go to
    press esc to etc...



    and as i press enter
    it is just loading endlessly, the circling dot just didnt end..

    is there other way to fix it?

    thanks alot for your concerned..
      My System SpecsSystem Spec

  7. #7


    Posts : 1,121
    Windows 8.1 x64


    Quote Originally Posted by haroldg View Post
    hello mr. saltgrass,

    i procedure didnt work..
    now as i open my laptop..it says

    RECOVERY

    it seems that you etc.....

    you need to contact supplier etc...

    press enter to continue
    press f9 to go to
    press esc to etc...



    and as i press enter
    it is just loading endlessly, the circling dot just didnt end..

    is there other way to fix it?

    thanks alot for your concerned..
    It isn't my procedure, it is Microsoft's. But just to be certain, you did go to the Windows\System32\config directory and rename the two hives, software and system?

    If you saw the end of the thread, I tested doing that and it did cause the repair system to start, but I selected Startup Repair and it fixed the system so it would boot. Probably it replaced the hives from the backups, not really sure. So if it isn't booting, try that.

    Maybe you have something else wrong with your system and not the exact thing you seem to indicate.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,121
    Windows 8.1 x64


    It appears from the partitions you show, you have not yet upgraded to 8.1 or you did it very early.

    ASUS uses the F9 key to enter the OEM repair system. You may have to hold the key while you turn on the power, not sure, but the owner's manual should tell you. From there you may be able to Reset using that OEM procedure.

    If not, we have another method to try, depending on what you can boot into, such as can you boot into a Command Prompt window?
      My System SpecsSystem Spec

  9. #9


    yes mr. saltgrass i can use the command prompt.. from pressing f9>> torubleshoot>> advance option>> commamd prompt.

    by the way..the result when i use the cd %windir%\system32\config

    ren system system.001
    ren software software.001

    is like this: "The process cannot access the file because it is being used by another process"



    i use also chkdsk /f /r /x and it says:
    the result:

    *The type of the file is NTFS.
    *Cannot lock current drive.
    *Windows cannot run disk checking on this volume bec. it is write protected.


    i use also diskpart.
    1. diskpart
    2. disk part>list volume
    3. exit

    then i use this: sfc /scannow /offbootdir=C:\/offwindir=D:\windows
    the result: "Windows Resourse Protection could not start the repair service"





    and mr. salt grass.. i was worried about my files so what i did was i bought an SATA enclosure, i put my my laptop drive there and i put it to another computer so that i can get my files. my drive acts as a External harddrive in a simple sense.
    does it affect the booting when i put it back to my laptop again??
      My System SpecsSystem Spec

  10. #10


    mr. saltgrass i also use BCEDIT
    the result:

    Windows boot manager

    Identifier <bootmgr>
    Device partition=\Device\HarddiskVolume1
    Path \EFI\Microsoft\Boot\bootmgfw.efi
    Description Windows Boot Manager
    Locale en-US
    Inherit <globalsettings>
    Default <default>
    Resume object <4657d0b5-2b48-11e2-9071-f1e63deb0cd87>
    Display order <default>
    Tools display order <memdiag>
    Timeout 30


    Windows boot loader

    Identifier <default>
    Device Partition=C:
    Path \windows\system32\winload.efi
    Description windows 8
    Locale en-Us
    Inherit <bootloadersettings>
    Recovery sequence <current>
    Recovery enabled yes
    Isolatedcontext yes
    Allowed in memory settings 0x15000075
    Os device partition=C:
    System root \windows
    Resume object <4657d0b5-2b48-11e2-9071-f1e63deb0cd87>
    Nx OptIn
    Bootmenupolicy standard
      My System SpecsSystem Spec

Page 1 of 7 123 ... LastLast
unable to go to desktop, refresh or reset windows8 laptop
Related Threads
Unable to Refresh/Reset Windows 8.1 in Installation & Setup
Hi, I have a built-in Windows 8 on my ASUS Laptop, then later on I updated it to 8.1. RIght now I am trying to do a Refresh/Reset on my PC, but it doesn't seems to let me do it. For Refresh it gives me the error "The drive where windows is installed is locked. Unlock the drive and try again." And...
Do I need to reset or refresh my pc? in Installation & Setup
Dear All, My laptop (Dell Inspiron 2013 64-bit) was playing up today and instead of restarting it, I foolishly clicked on the option to "refresh the pc". Little did I know that this would remove all my current programs.... I decided then to do a System Restore. Now, all my programs are back,...
Have decided to take the plunge to reset my computer (because Windows Store would not open):(. Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again." Never used Bitlocker and chkdsk checks out OK....
My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD Here pics 44567 44568 44569 ...
Hello, Im new here. Just stumbled upon this forum and hope the admin could help me. I'm using a Windows 8 64 and have been encountering alot of problems with my Asus Laptop. I am unable to refresh and reset my computer as it will say something like "there is a problem resetting your pc, no...
I will quote from an article on the Microsoft site, Article ID: 2823223 Quote: Consider the following scenario: You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. Automatic Repair is...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook