Windows 8 and 8.1 Forums


unable to go to desktop, refresh or reset windows8 laptop

  1. #61

    how will you know if the Factory Image is still registered


    how will you know if the Factory Image is still registered??

    Mr. Saltgrass help me in my problem on my laptop when it was on its unbootable stage..
    and said i must check the reagentc /info listing to see if the Factory image is still registered.
    but how will i know..

    i think hes busy right now to answer so i'd just created a thread if someone can answer..

    Thanks in advance!

      My System SpecsSystem Spec

  2. #62


    Posts : 22,577
    64-bit Windows 10


    Hello Harold,

    A factory image is different than a custom recovery image.

    • A custom recovery image only contains the desktop apps you've installed, and the Windows system files in their current state. It'll restore these items of Windows back to how they were for when the custom recovery image was created.
    • I factory image is what's used to restore Windows back to factory default conditions.


    That command will show if you have an active registered custom recovery image or not, and what it's location is if you do. If that's the one you created and registered, then you're good to go to have it used whenever you refresh Windows next.

    Refesh Windows 8 - Display Path of Current Active Recovery Image

    Hope this helps,
    Shawn
      My System SpecsSystem Spec

  3. #63


    Thanks Mr. Brink!!

    Mr. Brink..have you seen my thread about unable to go to desktop??
    i put the result there when i use reagentc \info on my cmd prompt..

    can you tell if i still have the factory image??

    i dont know yet how to post link here to my thread..

    Thanks Mr. Brink..
      My System SpecsSystem Spec

  4. #64


    My recovery image location: --none---
    Recovery Image Index: 0
    Custom image location: --noneó
    Custom Image Index: 0

    Does this mean I donít have the factory image or recovery image??
    Attached Thumbnails Attached Thumbnails IMG_20140619_031858.jpg  
      My System SpecsSystem Spec

  5. #65


    Mr. saltgrass... as i analyze clearly the procedure.. i think i do not have the FACTORY RESET IMAGE.

    if i trigger this command

    reagentc /setosimage /path R:\RecoveryImage /index 2


    will it do the work??


    can you provide a detailed procedure mr saltgrass? about the assign letter="R", just use REMOVE??
    what i am worrry next is that what if it happens again and there is no Factory Reset Image.




    Thanks for you support!
      My System SpecsSystem Spec

  6. #66


    Posts : 1,121
    Windows 8.1 x64


    Yes, the command you indicate should re-register the image, if the drive letter R: is still on the partition.

    If the drive letter has been removed, put it back temporarily to complete the command then remove it using the "Remove" option in Diskpart as indicated in the instructions in post #11.

    To remove a Drive letter, you use Diskpart, select the Drive, then select the partition, then simply type Remove, which will remove the drive letter after you have re-registered the image.
      My System SpecsSystem Spec

  7. #67


    Posts : 1,121
    Windows 8.1 x64


    I just noticed your Recovery Tools registration seems to say it is pointing at partition 6. It should be pointing at partition 1. I have not seen that happen in any of my tests. Make sure and keep the setreimage and setosimage commands separate. There is an error in the help file for reagentc regarding this. This is assuming you have not changed your partition configuration on the drive. If you have updated to 8.1, it may have been changed.

    To register the Windows Tools image you need to use the command below after putting a drive letter on that partition of say T:

    reagentc /setreimage /path T:\Recovery\{some GUID Number}

    You can try using the GUID number shown in the reagentc readout you posted. But it should look like the one below.

    Windows RE status: Enabled
    Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition1\Recovery\20aa6f62-d226-11e3-9510-a21b36ea8e97
    Boot Configuration Data (BCD) identifier: 20aa6f62-d226-11e3-9510-a21b36ea8e97
    Recovery image location: \\?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage
    Recovery image index: 2
    Custom image location:
    Custom image index: 0
    Basically do the same thing with partition 1 as you did with partition 6.

    DISKPART> sel par 1

    Partition 1 is now the selected partition.

    DISKPART> assign letter="T"

    DiskPart successfully assigned the drive letter or mount point.

    DISKPART> exit

    Leaving DiskPart...

    C:\WINDOWS\system32>dir /a t:
    Volume in drive T is Recovery
    Volume Serial Number is 1CD0-2083

    Directory of T:\

    05/02/2014 12:26 PM <DIR> Recovery
    05/18/2014 02:04 PM <DIR> System Volume Information
    0 File(s) 0 bytes
    2 Dir(s) 81,371,136 bytes free


    C:\WINDOWS\system32>dir /a T:\recovery
    Volume in drive T is Recovery
    Volume Serial Number is 1CD0-2083

    Directory of T:\recovery

    05/02/2014 12:26 PM <DIR> .
    05/02/2014 12:26 PM <DIR> ..
    05/02/2014 02:26 PM <DIR> 20aa6f5d-d226-11e3-9510-a21b36ea8e97
    0 File(s) 0 bytes
    3 Dir(s) 81,371,136 bytes free


    reagentc /setreimage /path T:\Recovery\20aa6f5d-d226-11e3-9510-a21b36ea8e97

    C:\WINDOWS\system32>diskpart

    Microsoft DiskPart version 6.3.9600

    Copyright (C) 1999-2013 Microsoft Corporation.
    On computer: SEEKER

    DISKPART> sel dis 0

    Disk 0 is now the selected disk.

    DISKPART> sel par 1

    Partition 1 is now the selected partition.

    DISKPART> remove

    DiskPart successfully removed the drive letter or mount point.
    Use your GUID number in place of mine. You can copy in a Command Prompt, just right click and select Mark, highlight the item, and right click again. To paste, right click and select paste and the item will be placed at the cursor.
      My System SpecsSystem Spec

  8. #68


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Quote Originally Posted by haroldg View Post
    Thanks Mr. Brink!!

    I don't know yet how to post a link here to my thread..

    Thanks Mr. Brink..
    Like this:

    Click image for larger version

    Click image for larger version

    Click image for larger version

    It will then appear as a link in your post.

    unable to go to desktop, refresh or reset windows8 laptop
      My System SpecsSystem Spec

  9. #69


    Posts : 1,121
    Windows 8.1 x64


    I thought I would give you another picture. Since your last attachment was a photograph, you should know, you can open an Administrative Command prompt in Windows and use the snipping tool to capture a portion of the desktop.
    Attached Thumbnails Attached Thumbnails Example.JPG  
      My System SpecsSystem Spec

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unable to go to desktop, refresh or reset windows8 laptop
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