Windows 8 and 8.1 Forums

unable to go to desktop, refresh or reset windows8 laptop

  1. #11

    Posts : 1,121
    Windows 8.1 x64

    It is good you are backing up your data because from the situation you seem to describe, the Reset will set your system back to Windows 8, as it came from the factory.

    Since you cannot get into your normal install, some information may not be accessible for the process needed. But you can confirm the OEM F9 options do not give you an option to Reset the system? If you do have that option, then when the data is copied off the drive, use the Reset option to restore your system to a factory condition.

    If you cannot use the Factory Reset option, we may be able to reset you system anyway. I am attaching an instruction sheet of how to go about this if the factory Reset option does not function. SIW2 also has some utilities to recover your install, if you want to check those.

    Look at the instructions and see if you understand and believe you can complete the steps. I will be back in the morning if you have questions. The instructions were written for someone who could still boot into their install. You will have to use another Command Prompt, which you say you can get. Since I have not tested in that manner, there may be some differences, but let us know if you have questions or problems.

    If you do not feel comfortable with the instructions, do not proceed to the Format command.

    This process was written to help those who might be unable to Reset they systems after doing the 8 to 8.1 upgrade. The situation in this thread shows the Recovery Tools partition is still set to the Original Recovery Tools partition and a Reset is not possible. Most of these seemed to be ASUS folks, but I have now seen a Dell system with the same indications. The process is not hard to complete but you will need some experience with a Command Prompt Window. Make sure you try a Reset from within Windows first to make sure it will not work that way either.

    This is being done on a UEFI install. Partitons will be different for a Legacy install, if you even have an Image to use to reset.
    It is important you gather information prior to starting the process so it will be readily available. You will need:

    The path to your Factory Reset image in the large Recovery partition.
    The Index of the Factory Image you need to use.

    Make sure you put spaces in the commands where needed, usually in front of /. It is not always easy to tell when reading a description such as this.

    Both of these are available in the listing from a reagentc /info command when run in an administrative command window.
    C:\WINDOWS\system32>reagentc /info
    Windows Recovery Environment (Windows RE) and system reset configuration
    Windows RE status: Enabled
    Windows RE location:

    Boot Configuration Data (BCD) identifier: 20aa6f62-d226-11e3-9510-a21b36ea8e97
    Recovery image location:
    \\?\GLOBALROOT\device\harddisk0\partition7\RecoveryImage <-- path
    Recovery image index: 1 <--index
    Custom image location:
    Custom image index: 0

    REAGENTC.EXE: Operation Successful.

    The overall process involves getting into the Windows 8.1 Recovery Command prompt, the one you have to sign in to. From there, you use Diskpart to list the Drive letters while in the Recovery environment, set a drive letter on the Recovery Image partition, and format and assign the letter C: to the OS partition.

    After that, you use DISM to apply the Factory image to the OS partition.

    After the image has been applied, you use a bcdboot c:\Windows command to refresh the BCD Store so you can reboot into Windows 8.

    If you want to try, we can get started. The disclaimer is something can always go wrong and you might loose your install. But protect your Factory image however you can. External Recovery Media and a System Image Backup are always good to have.

    Charms Bar - Settings - Change PC Settings - Update & Recovery - Recovery - Advanced Startup - Restart

    Troubleshoot - Advanced - Command Prompt
    and another reboot.

    Troubleshoot - Advanced - Command Prompt and sign in.

    Open Diskpart. The Drive numbers and partition numbers you need to use may be different from mine. Check the listing to make sure you are working on the correct partition.

    list volume <-- use as a reference
    list disk
    select disk 0 <-- Use correct number from listing, probably 0
    list partition
    select partition 7 <-- Large (~20 GB) recovery partition
    assign letter="R"

    Format the Windows partition:
    Select partition 4 <-- Number of OS partition
    format quick fs=ntfs <-- formatting is not required, but allows a cleaner reset. Once done, your install is gone, for now.
    assign letter="C"

    Now use DISM with the paths and index you should already have. For help, use DISM /Apply-Image /?

    Dism /Apply-Image /ImageFile:R:\RecoveryImage\install.wim /Index:1 /ApplyDir:C:\

    When it finishes, run this command.

    bcdboot C:\Windows

    then reboot your system. You may need to check the Bios to make sure the correct boot device is set as first priority. But you should now be able to boot into Windows 8.


    You also need to check the reagentc /info listing to see if the Factory Image is still registered. If it is not, use the command below to set it.

    Assuming the Recovery Image partition still shows as R: but if not, use Diskpart to reassign the letter.

    reagentc /setosimage /path R:\RecoveryImage /index 1

    Check to make sure it worked, then remove the drive letter from that partition. Use Diskpart to find the partition again, and instead of using assign letter="R", just use Remove.

      My System SpecsSystem Spec

  2. #12

    i am still unable boot to my desktop
      My System SpecsSystem Spec

  3. #13

    Ok sir.. all my files was back up already and there are no more files on my laptop.
    ill try to analyze the instructions first before i proceed...
    ill post back on what happen and hope it will do the trick..

    mmmm.. there any screenshots?? just for better understanding on visionary output..

    thanks alot for your concerned
      My System SpecsSystem Spec

  4. #14

    mr . saltgrass...

    when i open the command prompt the directory is like this:


    instead of


    how can i go to C:??
      My System SpecsSystem Spec

  5. #15

    by the way when i type C: to access drice c..

    the result is:


    and not C:\

    the reagentc \info is not recognize mr. saltgrass.. can i still proceed to the procedure??
      My System SpecsSystem Spec

  6. #16

    Posts : 1,121
    Windows 8.1 x64

    The reagentc command does not seem to work in a Recovery command Prompt. You may have to use alternalte methods to find the information.

    I will run the reset again on my system and try to take pictures. It is not as easy in a Command Prompt from Recovery as it is in a Command Prompt within Windows.

    Here is another thread you might check. It may show and explain some of the items in the directions.

    Too many recovery partitions?

    You will stay in the X:\windows\System32 directory to run the commands. Unless DISM doesn't work where you are. If so, you may have to go to C: but that means you condition is different than the tutorial was designed for.

    I will be working on getting those pictures.
      My System SpecsSystem Spec

  7. #17

    Posts : 1,121
    Windows 8.1 x64

    This will get you started. Nothing here will cause any problems, but you can practice doing the commands. If you restart your system, the drive letter assigned to the Recovery Image partition may need to be renewed.

    I have Bolded the information you will want to know. Your image will show more than one index number. You probably need to use the highest one. Right now I am waiting for my camera to charge so I can take the pictures... :-)


    Microsoft DiskPart version 6.3.9600

    Copyright (C) 1999-2013 Microsoft Corporation.
    On computer: SEEKER

    DISKPART> lis vol

    Volume ### Ltr Label Fs Type Size Status Info
    ---------- --- ----------- ----- ---------- ------- --------- --------
    Volume 0 F DVD-ROM 0 B No Media
    Volume 1 C Windows 8 U NTFS Partition 124 GB Healthy Boot
    Volume 2 G Up_Data NTFS Partition 127 GB Healthy
    Volume 3 Recovery NTFS Partition 300 MB Healthy Hidden
    Volume 4 FAT32 Partition 99 MB Healthy System
    Volume 5 NTFS Partition 450 MB Healthy Hidden
    Volume 6 Recovery NTFS Partition 15 GB Healthy Hidden
    Volume 7 D Backup Data NTFS Partition 303 GB Healthy

    DISKPART> lis dis

    Disk ### Status Size Free Dyn Gpt
    -------- ------------- ------- ------- --- ---
    Disk 0 Online 298 GB 29 GB *
    Disk 1 Online 596 GB 1024 KB *

    DISKPART> sel dis 0

    Disk 0 is now the selected disk.

    DISKPART> lis par

    Partition ### Type Size Offset
    ------------- ---------------- ------- -------
    Partition 1 Recovery 300 MB 1024 KB
    Partition 2 System 99 MB 301 MB
    Partition 3 Reserved 128 MB 400 MB
    Partition 4 Primary 124 GB 528 MB
    Partition 5 Recovery 450 MB 124 GB
    Partition 6 Primary 127 GB 125 GB
    Partition 7 Recovery 15 GB 283 GB

    DISKPART> sel par 7

    Partition 7 is now the selected partition.

    DISKPART> assign letter="R"

    DiskPart successfully assigned the drive letter or mount point.

    DISKPART> exit

    Leaving DiskPart...

    X:\WINDOWS\system32>dir /a R:
    Volume in drive R is Recovery
    Volume Serial Number is 04B7-5CC1

    Directory of R:\

    05/02/2014 12:20 PM <DIR> $RECYCLE.BIN
    05/02/2014 12:20 PM <DIR> RecoveryImage
    05/11/2014 12:26 PM <DIR> System Volume Information
    0 File(s) 0 bytes
    3 Dir(s) 5,473,603,584 bytes free

    X:\WINDOWS\system32>dir /a R:\RecoveryImage
    Volume in drive R is Recovery
    Volume Serial Number is 04B7-5CC1

    Directory of R:\RecoveryImage

    05/02/2014 12:20 PM <DIR> .
    05/02/2014 12:20 PM <DIR> ..
    05/02/2014 05:23 PM 10,434,081,353 install.wim
    1 File(s) 10,434,081,353 bytes
    2 Dir(s) 5,473,603,584 bytes free

    X:\WINDOWS\system32>dism /Get-ImageInfo /ImageFile:R:\RecoveryImage\install.wim

    Deployment Image Servicing and Management tool
    Version: 6.3.9600.17031

    Details for image : R:\RecoveryImage\install.wim

    Index : 1
    Name : Drive-C
    Description : <undefined>
    Size : 28,285,394,810 bytes

    The operation completed successfully.
      My System SpecsSystem Spec

  8. #18

    Posts : 1,121
    Windows 8.1 x64

    Hopefully this picture will give you the info needed. If you did the listing in the earlier post, just start with the Diskpart where it selects and formats the OS partition.

    After the process was finished, I was able to boot back into Windows 8 after having run the process on an 8.1 install.

    Good Luck, and if any questions arise or a command does not work as expected, let us know.
    Attached Thumbnails Attached Thumbnails Reset 2 - Copy.jpg  
      My System SpecsSystem Spec

  9. #19

    mr. saltgrass

    why is partition 7 the one chosen?
    and why partition 4 bold?
      My System SpecsSystem Spec

  10. #20

    Posts : 1,121
    Windows 8.1 x64

    The instructions tell you why. Partition 7, on my system, is the Recovery Image partition. Therefore it needs a drive letter. Partition 4 is the OS partition.

    Use the partitions, Paths, and Index number for your install.

    Some pictures from you might be helpful...
      My System SpecsSystem Spec

Page 2 of 7 FirstFirst 1234 ... LastLast
unable to go to desktop, refresh or reset windows8 laptop
Related Threads
Unable to Refresh/Reset Windows 8.1 in Installation & Setup
Hi, I have a built-in Windows 8 on my ASUS Laptop, then later on I updated it to 8.1. RIght now I am trying to do a Refresh/Reset on my PC, but it doesn't seems to let me do it. For Refresh it gives me the error "The drive where windows is installed is locked. Unlock the drive and try again." And...
Do I need to reset or refresh my pc? in Installation & Setup
Dear All, My laptop (Dell Inspiron 2013 64-bit) was playing up today and instead of restarting it, I foolishly clicked on the option to "refresh the pc". Little did I know that this would remove all my current programs.... I decided then to do a System Restore. Now, all my programs are back,...
Have decided to take the plunge to reset my computer (because Windows Store would not open):(. Booted from the installation disk but cannot Reset or Refresh, I get "The drive where Windows is installed is locked. Unlock the drive and try again." Never used Bitlocker and chkdsk checks out OK....
My PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. When i try to refresh or reset alway get msg " there is a problem resetting your pc, no changes are made" My PC is preinstalled so no I don't have recovery CD/DVD Here pics 44567 44568 44569 ...
Hello, Im new here. Just stumbled upon this forum and hope the admin could help me. I'm using a Windows 8 64 and have been encountering alot of problems with my Asus Laptop. I am unable to refresh and reset my computer as it will say something like "there is a problem resetting your pc, no...
I will quote from an article on the Microsoft site, Article ID: 2823223 Quote: Consider the following scenario: You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows. Automatic Repair is...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook