Windows 8 and 8.1 Forums


Files takes more than a minute to open?

  1. #1


    Posts : 3
    Windows 8

    Files takes more than a minute to open?


    Hi! I just got a windows 8.1 laptop, everything works fine except when I try to open files. It takes me more than a minute to load this PC, downloads, or any other folders. I don't really know what to do. Thank you very much for the help!

      My System SpecsSystem Spec

  2. #2


    Posts : 1,720
    Windows 8.1 Pro


    Hi unimage55, welcome to Windows EightForums!

    Do you have a local account on your machine or a Microsoft Account?
    I just found some possible answers to that!
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8


    Hi Edwin!
    I have a Microsoft Account! Thanks!!
      My System SpecsSystem Spec

  4. #4


    Posts : 1,720
    Windows 8.1 Pro


    Okay, well..., I just finished updating someone's laptop to Windows 8.1 and there was an interesting KB2962409 that came through in 'Optional Updates', which I think I've seen before, but decided to research it a little deeper this time:

    If there is a C:\users\<Username>\OneDrive folder, Explorer tries to check the MSA information. However, if your account is not connected to a MSA, the SkyDriveShell.dll module freezes for 30 seconds during the initialization.

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

    (There's been quite a few posts lately about folders taking long to load in Explorer so I found this to be somewhat interesting!)

    Symptoms:



    • You have a computer that is running Windows RT 8.1 or Windows 8.1.
    • Your account is not connected to a Microsoft Account (MSA).
    • The computer has Microsoft Office 2013 Service Pack 1 (SP1) preinstalled, or you have previously connected your account to a MSA and have since disconnected from it.

      My System SpecsSystem Spec

  5. #5


    India
    Posts : 46
    Windows 8.1 Pro x64


    yes i have installed this optional update edwin.....and i have local account what should i do now

    Quote Originally Posted by Edwin View Post
    Okay, well..., I just finished updating someone's laptop to Windows 8.1 and there was an interesting KB2962409 that came through in 'Optional Updates', which I think I've seen before, but decided to research it a little deeper this time:

    If there is a C:\users\<Username>\OneDrive folder, Explorer tries to check the MSA information. However, if your account is not connected to a MSA, the SkyDriveShell.dll module freezes for 30 seconds during the initialization.

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

    (There's been quite a few posts lately about folders taking long to load in Explorer so I found this to be somewhat interesting!)

    Symptoms:



    • You have a computer that is running Windows RT 8.1 or Windows 8.1.
    • Your account is not connected to a Microsoft Account (MSA).
    • The computer has Microsoft Office 2013 Service Pack 1 (SP1) preinstalled, or you have previously connected your account to a MSA and have since disconnected from it.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,720
    Windows 8.1 Pro


    This may not be the only cause, or the direct cause at all. Struggle with it for now; we''ll keep researching!
      My System SpecsSystem Spec

  7. #7


    Posts : 3
    Windows 8


    Thank you very much! After updating it's loading like normal again!!
      My System SpecsSystem Spec

  8. #8


    Posts : 1,720
    Windows 8.1 Pro


    Good to hear!
      My System SpecsSystem Spec

Files takes more than a minute to open?
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