Solved Can longer login my laptop, changed ISP

louwin

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Member
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Location
Perth, Western Australia
I updated my laptop from Windows 7 64bit to Windows 8 64bit and forgot about it for months and months and months :(

Then I changed ISP and, again, did not login to the laptop.... :(

Now when I try to login the "Welcome"wheel turns and turns then returns to the login prompt. It says "Locked" near the wheel....

Anyway I can login without have to re-install? :eek:
 

My Computer

System One

  • OS
    7 Pro & 8.1 Pro & 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built & self built
    CPU
    i7 870 & i7 4771 & i7 HP Laptop
    Motherboard
    GA-P55A-UD7 & Asus Z87 Deluxe/Dual
    Memory
    8Gb & 16Gb
    Graphics Card(s)
    HD5770 & None
    Sound Card
    inbuilt & inbuilt
    Monitor(s) Displays
    32' LED TV
    Screen Resolution
    1920 X 1080
    Hard Drives
    About 40Tb
    PSU
    Antec TP-750C & Ditto
    Case
    Antec DF-85 & Antec Nineteen Hundred
    Cooling
    7 fans & 6 fans
    Keyboard
    Logitech MX5500 Combo
    Mouse
    Logitech MX5500 Combo
    Internet Speed
    Naked DSL
    Browser
    Firefox
    Antivirus
    AVG
You need to make sure you are connected to the network, before logging in with your Windows login. This has nothing to do with your ISP.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
You don't need to be connected to a network/Internet to log in with a Live ID or Local account. Not being able to log into Windows has nothing to do with switching ISP's. I'm not sure what's going on, but its not that

Are you logging in with a Live ID or local account? Are you entering a password?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Okay, I'm a bit wiser about the ISP :)

I could have changed my modem too???? About the time I changed ISPs I changed my modem (I think)....

So it may not be trying to connect to the old ISP, it may also be trying to connect to a no longer existent modem????

Could this be the problem? If it is, is there a solution?

If it can't connect to the net? If I can't login, I can't change/affect the net connection? :(

I never understood the difference between "a Live ID or local account", sorry. My login was my then email address and I did have a password and the process seemed to accept my password as it sat with the spinning balls(?) for a while before returning to the initial Windows 8 screen. I tried to login in a second time and got the same spinning "balls" and "Welcome"....

Thanks for your responses :)
 

My Computer

System One

  • OS
    7 Pro & 8.1 Pro & 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built & self built
    CPU
    i7 870 & i7 4771 & i7 HP Laptop
    Motherboard
    GA-P55A-UD7 & Asus Z87 Deluxe/Dual
    Memory
    8Gb & 16Gb
    Graphics Card(s)
    HD5770 & None
    Sound Card
    inbuilt & inbuilt
    Monitor(s) Displays
    32' LED TV
    Screen Resolution
    1920 X 1080
    Hard Drives
    About 40Tb
    PSU
    Antec TP-750C & Ditto
    Case
    Antec DF-85 & Antec Nineteen Hundred
    Cooling
    7 fans & 6 fans
    Keyboard
    Logitech MX5500 Combo
    Mouse
    Logitech MX5500 Combo
    Internet Speed
    Naked DSL
    Browser
    Firefox
    Antivirus
    AVG
The default is via Live ID, you use the email address and password you setup online with your Microsoft Live Account. local account is just username and password like you did in the past with Windows 7 and earlier. So you managed to log in? If yes you must have miss typed your password.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Okay, I'm a bit wiser about the ISP :)

I could have changed my modem too???? About the time I changed ISPs I changed my modem (I think)....

So it may not be trying to connect to the old ISP, it may also be trying to connect to a no longer existent modem????

Could this be the problem? If it is, is there a solution?

If it can't connect to the net? If I can't login, I can't change/affect the net connection? :(

I never understood the difference between "a Live ID or local account", sorry. My login was my then email address and I did have a password and the process seemed to accept my password as it sat with the spinning balls(?) for a while before returning to the initial Windows 8 screen. I tried to login in a second time and got the same spinning "balls" and "Welcome"....

Thanks for your responses :)

as already said ,if you are trying to login to win8 ,it has nothing to do with isp until after you get into win8 and then try to use a internet browser to open the internet
 

My Computer

System One

  • OS
    win8.1.1 enterprise
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Hinze57
    CPU
    AMD FX 6100 6core 3.30gHz
    Motherboard
    gigibyte ga-78lmy-s2p
    Memory
    4gig ddr3
    Graphics Card(s)
    Radon hd5000 Series
    Sound Card
    onboard realtek hd
    Monitor(s) Displays
    19" viewsonic/ 22"Samsung
    Screen Resolution
    1680x1050
    Hard Drives
    128gig ssd Kingston
    80gig WD 10000 rpm spinner
    Case
    micro
    Keyboard
    microsoft curve 200
    Mouse
    Logitech wireless M215
    Internet Speed
    high speed 20
    Browser
    ie 11
    Antivirus
    windows defender
    Other Info
    updated enterprise apr 2/14
You don't need to be connected to a network/Internet to log in with a Live ID or Local account. Not being able to log into Windows has nothing to do with switching ISP's. I'm not sure what's going on, but its not that

Are you logging in with a Live ID or local account? Are you entering a password?
With the 8.1.1 update. You will actually get an error that you are not connected to the network. When you try and login with the Live ID.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Okay, I've just noticed the word "Locked" on the login screen :(

Out of curiosity I put the laptop to sleep and woke it and typed in a completely wrong password and it did the same thing. If the password is wrong shouldn't it just say so?

Come to think about it, I may have entered the wrong password and locked the login?????? :(

I have a Windows 7 desktop and a new Windows 8.1 desktop which I have been using for the last few months. All 3 passwords are a variation on one password so I may have forgotten the variation (for the laptop) so may not remember what the password WAS for the laptop. :think: :shock:

Another thing that made me not remember(?) the laptop password is that it has a fingerprint reader I used to use for logging in. When I updated to Windows 8 the fingerprint reader was NOT supported which added to my not remembering the password :(

How do I login in now? :p

If I can't with or without the password? Can I just install Windows 8.1 over it (the laptop)? I bought 2 Windows 8 packs :)

I suspect the word "Locked" speaks volumes about my problem :(
 

My Computer

System One

  • OS
    7 Pro & 8.1 Pro & 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built & self built
    CPU
    i7 870 & i7 4771 & i7 HP Laptop
    Motherboard
    GA-P55A-UD7 & Asus Z87 Deluxe/Dual
    Memory
    8Gb & 16Gb
    Graphics Card(s)
    HD5770 & None
    Sound Card
    inbuilt & inbuilt
    Monitor(s) Displays
    32' LED TV
    Screen Resolution
    1920 X 1080
    Hard Drives
    About 40Tb
    PSU
    Antec TP-750C & Ditto
    Case
    Antec DF-85 & Antec Nineteen Hundred
    Cooling
    7 fans & 6 fans
    Keyboard
    Logitech MX5500 Combo
    Mouse
    Logitech MX5500 Combo
    Internet Speed
    Naked DSL
    Browser
    Firefox
    Antivirus
    AVG
If MS ever makes Live ID mandatory I will switch to anything but them. Sure glad I've always stuck with local account.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
You don't need to be connected to a network/Internet to log in with a Live ID or Local account. Not being able to log into Windows has nothing to do with switching ISP's. I'm not sure what's going on, but its not that

Are you logging in with a Live ID or local account? Are you entering a password?
With the 8.1.1 update. You will actually get an error that you are not connected to the network. When you try and login with the Live ID.

As a test I unplugged my LAN cable on my desktop PC and booted up. I logged in fine and got no errors. Other than the network connection icon in the Notifications area all was normal. I didn't try to launch any metro Apps though, the ones I use wouldn't have worked. Then I just plugged my LAN cable back in and made the above post.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
If MS ever makes Live ID mandatory I will switch to anything but them. Sure glad I've always stuck with local account.

As far as logging in goes, I haven't noticed any difference. Network connection of not I can still log in and use the PC. I also just miss typed my password on purpose and all I got was a "this password is not correct" message. I just typed in the correct one and logged in fine. Didn't have to reboot. I have yet to see a "locked" message?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Okay, I've just noticed the word "Locked" on the login screen :(

Out of curiosity I put the laptop to sleep and woke it and typed in a completely wrong password and it did the same thing. If the password is wrong shouldn't it just say so?

Come to think about it, I may have entered the wrong password and locked the login?????? :(

I have a Windows 7 desktop and a new Windows 8.1 desktop which I have been using for the last few months. All 3 passwords are a variation on one password so I may have forgotten the variation (for the laptop) so may not remember what the password WAS for the laptop. :think: :shock:

Another thing that made me not remember(?) the laptop password is that it has a fingerprint reader I used to use for logging in. When I updated to Windows 8 the fingerprint reader was NOT supported which added to my not remembering the password :(

How do I login in now? :p

If I can't with or without the password? Can I just install Windows 8.1 over it (the laptop)? I bought 2 Windows 8 packs :)

I suspect the word "Locked" speaks volumes about my problem :(

There is a Lock screen and a Login screen. They are two different screens. If you don't log out and let the PC go into sleep mode or hibernation you can get the Lock screen. Just leaving the PC idle for an extended period can bring up the Lock screen. It depends on what you Power settings are in Control Panel. To get the login screen you need to log off or completely power down and do a cold boot.

http://www.eightforums.com/tutorials/5763-lock-screen-enable-disable-windows-8-a.html
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
You don't need to be connected to a network/Internet to log in with a Live ID or Local account.
:ditto:This is 100% true. You absolutely definitely do not need any network access to sign on - live ID or not.

EDIT: BTW I, like the OP, forgot my live ID password recently as I always use fingerprint reader. They are a bit annoying like that. At least if you type it in every day you remember it (as does your key-logger root kit)
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
First, I want to thank everyone who tried to help :)

I left any action to Saturday knowing I would have 2 days without babysitting duties to face my problem :D

I started by restarting and applying updates though I didn't think there were any?

After a long time I got the Lock screen. Pressed "Enter"and got the login screen, this time without the "Locked" message :)

Entered a few suspected passwords and got the password incorrect messages (yeah!) :)

With each incorrect password attempt I got the suggestion to go to account.live.com/password/reset to reset my password.

Went to my new 8.1 desktop and went through the process of resetting my password for the laptop. Lots of verification and I got a code sent to my phone to verify etc. My password for the laptop was reset to be the same as the password for my desktop.

Went back to the laptop and entered the new password....

Ta Da! I am in.... :dinesh:

I am glad I didn't have to enable Administration accounts and Safe mode etc as THAT did frighten me. :(

Even though I have been a programmer for 40 years I have always been terrified of safe modes and BIOSs and UEFI BIOSs etc. Just terrified I might set or unset some option and totally disable the system. Strange, I know but that's my nightmare :)

Thanks again. Also strange that no one suggested the password reset option ;)

NOW I have to read up on how to get 8.1 on my laptop :shock: :D
 
Last edited:

My Computer

System One

  • OS
    7 Pro & 8.1 Pro & 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self Built & self built
    CPU
    i7 870 & i7 4771 & i7 HP Laptop
    Motherboard
    GA-P55A-UD7 & Asus Z87 Deluxe/Dual
    Memory
    8Gb & 16Gb
    Graphics Card(s)
    HD5770 & None
    Sound Card
    inbuilt & inbuilt
    Monitor(s) Displays
    32' LED TV
    Screen Resolution
    1920 X 1080
    Hard Drives
    About 40Tb
    PSU
    Antec TP-750C & Ditto
    Case
    Antec DF-85 & Antec Nineteen Hundred
    Cooling
    7 fans & 6 fans
    Keyboard
    Logitech MX5500 Combo
    Mouse
    Logitech MX5500 Combo
    Internet Speed
    Naked DSL
    Browser
    Firefox
    Antivirus
    AVG
You don't need to be connected to a network/Internet to log in with a Live ID or Local account.
:ditto:This is 100% true. You absolutely definitely do not need any network access to sign on - live ID or not.

EDIT: BTW I, like the OP, forgot my live ID password recently as I always use fingerprint reader. They are a bit annoying like that. At least if you type it in every day you remember it (as does your key-logger root kit)
The primary account has to be a LiveID account with 8.1.1 now. Any Secondary account can be a normal login. MS is forcing it that you have to connect to the network, if you are using the primary account.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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