Windows 8 and 8.1 Forums

Explorer Crash when Network Pane Opens

  1. #1

    Posts : 4
    Windows 8

    Explorer Crash when Network Pane Opens

    i currently can not access the available Wi-Fi networks menu. when i attempt to open the available networks pane from either the taskbar, or the settings charm, explorer restarts. i receive no error. I think the problem originated a couple of days ago. on that day, i logged on and the resolution was wrong; Windows had just completed installing an update. since then, i've reinstalled the graphic, network, and audio drivers. i've also uninstalled the latest Windows updates, as well as try and use system restore to go back about a month. no results. the only thing telling is i get an error in safe mode that says "The instruction at 0x389fac1c referenced memory at 0x0000000. The memory could not be written." i recieve this error when i attempt to open the Network connections menu from the taskbar like usual.

    does anybody have any suggestions on how to fix this? i'm getting awful tired of re-installing Windows 8 over stupid crap. thanks.

    Windows 8.1 Update 1
    HP G62-320CA
    Last edited by shawn46; 07 Jun 2014 at 17:11.

      My System SpecsSystem Spec

  2. #2

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    You might want to consider updating to 8.1 update1.

    Or run this batch file which runs sfc & dism commands.
    It might take 2 hours or so to finish.
    Then reboot.


    After downloading it right click it & click Properties & Unblock it if necessary.
    It might help fix things.
      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8

    i actualy do have Windows 8 update 1, sorry for the confusion. i tried the script, with no results. nice utility though, thanks!
      My System SpecsSystem Spec

Explorer Crash when Network Pane Opens
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