Windows 8 and 8.1 Forums


how to solve this document may be truncated or incomeplete

  1. #51


    Posts : 41
    Windows 8.1 Pro 64-bit


    This problem has damaged my memories and i have 20 GB of photos that most of my pictures get a purple line down of every photo and I don't know what is the reason of this problem and I don't know how to solve it or get rid off it in the future & I have no experience in hex editor so I need help from someone have this experience to ask him if he can fix this photos

      My System SpecsSystem Spec

  2. #52


    Posts : 41
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by thebitw434 View Post
    i don't know why u blame the sd card while this photos i moved from sd card was over a year and it was fine and no purple lines
    but it corrupted inside my hard drive
    Do you have a friend who would let you transfer pictures from your SD card to his computer?

    That would probably confirm or eliminate the SD card as the culprit.
    yes i transferred a lot of pictures from my SD card to his laptop and when i discovered the the purple line i thought at the beginning it's the camera or the SD card so i call my friend and the copy of photos in his laptop are clear and no purple lines i take a copy of that and open it in my PC and compare the two photos and his copy is clean and good and mine have purple lines
      My System SpecsSystem Spec

  3. #53


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by thebitw434 View Post
    yes i transferred a lot of pictures from my SD card to his laptop and when i discovered the the purple line i thought at the beginning it's the camera or the SD card so i call my friend and the copy of photos in his laptop are clear and no purple lines i take a copy of that and open it in my PC and compare the two photos and his copy is clean and good and mine have purple lines
    Wait . . . I thought you have a desktop (current computer) and a laptop. Are you saying the laptop belongs to your friend and not to you?
      My System SpecsSystem Spec

  4. #54


    Posts : 41
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by thebitw434 View Post
    yes i transferred a lot of pictures from my SD card to his laptop and when i discovered the the purple line i thought at the beginning it's the camera or the SD card so i call my friend and the copy of photos in his laptop are clear and no purple lines i take a copy of that and open it in my PC and compare the two photos and his copy is clean and good and mine have purple lines
    Wait . . . I thought you have a desktop (current computer) and a laptop. Are you saying the laptop belongs to your friend and not to you?
    i have desktop and laptop and my friend have laptop
      My System SpecsSystem Spec

  5. #55


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by thebitw434 View Post
    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by thebitw434 View Post
    yes i transferred a lot of pictures from my SD card to his laptop and when i discovered the the purple line i thought at the beginning it's the camera or the SD card so i call my friend and the copy of photos in his laptop are clear and no purple lines i take a copy of that and open it in my PC and compare the two photos and his copy is clean and good and mine have purple lines
    Wait . . . I thought you have a desktop (current computer) and a laptop. Are you saying the laptop belongs to your friend and not to you?
    i have desktop and laptop and my friend have laptop
    Whew! I thought I was going nutso for a little bit.

    So, when you transfer photos to your desktop, they have purple lines, right?

    What we need to know now is: When you transfer photos to your laptop from the SD Cards, are they clear and no purple lines?
      My System SpecsSystem Spec

  6. #56


    Posts : 41
    Windows 8.1 Pro 64-bit


    1 year ago
    i transferred photos to my desktop
    and to my friend laptop
    the photos was clear and no purple lines in both my desktop and my friend laptop
    but last month when i was watching all my photos and then i discovered the purple lines i thought it's may be the monitor so i transfer some photos to my laptop but i saw the same purple line so i thought it's the camera but the same photos in my friend laptop does not have purple lines so this means photos got corrupted in my hard drive
      My System SpecsSystem Spec

  7. #57


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Quote Originally Posted by thebitw434 View Post
    This problem has damaged my memories and i have 20 GB of photos that most of my pictures get a purple line down of every photo and I don't know what is the reason of this problem and I don't know how to solve it or get rid off it in the future & I have no experience in hex editor so I need help from someone have this experience to ask him if he can fix this photos
    Hex editor wouldn't help it because you cannot add missing information by yourself.

    The best options you have is to remove the truncated lines entirely and thus resizing the image canvas at the bottom. And this can be done by batch processing entire folders, 20 GB in one shot if you like, that would have been imaginable by hex editing since you can't possibly know what to add to each DIFFERENT image.

    The method has its drawback because you lose a bit of the information but should be successful and the info you remove is mostly the bad one. Maybe not the best comparison but it's basically like cutting off an infected (portion of a) finger to save the rest of the arm.

    How to get it done in practice: crop the image by removing the (lower) bad-portion. You'll see 8 pixels in most cases, depending on how bad the issue is, you might need to remove more.
    Save the new images in different folders: they should look OK; if the issue returns after a white then it's definitely the hard drive / storage medium or something on current OS / drivers to blame.

    Software able to do it:
    https://slidesnappro.com/auto-cropping-software/

    I use XNconvert (batch) or GIMP (manual editing), you still have other options though.
    It's a frustrating issue, that's clear, but by cropping it's how I would fix it. If you have many files, batch-conveting is the fastest way to get through the process. Use a good backup/external hdd after you confirm that the converted/cropped images are OK.

    Good luck
      My System SpecsSystem Spec

  8. #58


    Texas
    Posts : 1,022
    Windows 8.1


    Quote Originally Posted by thebitw434 View Post
    1 year ago
    i transferred photos to my desktop
    and to my friend laptop
    the photos was clear and no purple lines in both my desktop and my friend laptop
    but last month when i was watching all my photos and then i discovered the purple lines i thought it's may be the monitor so i transfer some photos to my laptop but i saw the same purple line so i thought it's the camera but the same photos in my friend laptop does not have purple lines so this means photos got corrupted in my hard drive
    OK, I believe this is a self-built computer that either you had built or built yourself. Nice System, BTW. Since you've ruled out the monitor, it's very possible it's your video card.

    I'm going on the assumption that you built the computer, so in order to troubleshoot the video card, unplug the electrical cord from the back of the computer. For safety's sake, unplug everything else from the computer. Open the case and locate the video card, being sure it's unplugged from the monitor. Now, press down gently on the video card to be sure it's securely seated in the slot. While you're inside the case, clean out any cobwebs and/or dust bunnies you find. Now check all other connections, since it's easy to move things while inside.

    Now, before closing the case, hook everything back up and boot the computer. Using one of your SD cards with photos on it, create a Test folder and copy two or three photos to the desktop. Check to see if they're better than they've been.

    If this doesn't work, go to Device Manager and try updating the drivers or even uninstalling the drivers and letting Windows reinstall them.

    If none of these options work, your video card is most likely going out, as Broe said.
      My System SpecsSystem Spec

  9. #59


    Posts : 41
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Hopachi View Post
    Quote Originally Posted by thebitw434 View Post
    This problem has damaged my memories and i have 20 GB of photos that most of my pictures get a purple line down of every photo and I don't know what is the reason of this problem and I don't know how to solve it or get rid off it in the future & I have no experience in hex editor so I need help from someone have this experience to ask him if he can fix this photos
    Hex editor wouldn't help it because you cannot add missing information by yourself.

    The best options you have is to remove the truncated lines entirely and thus resizing the image canvas at the bottom. And this can be done by batch processing entire folders, 20 GB in one shot if you like, that would have been imaginable by hex editing since you can't possibly know what to add to each DIFFERENT image.

    The method has its drawback because you lose a bit of the information but should be successful and the info you remove is mostly the bad one. Maybe not the best comparison but it's basically like cutting off an infected (portion of a) finger to save the rest of the arm.

    How to get it done in practice: crop the image by removing the (lower) bad-portion. You'll see 8 pixels in most cases, depending on how bad the issue is, you might need to remove more.
    Save the new images in different folders: they should look OK; if the issue returns after a white then it's definitely the hard drive / storage medium or something on current OS / drivers to blame.

    Software able to do it:
    https://slidesnappro.com/auto-cropping-software/

    I use XNconvert (batch) or GIMP (manual editing), you still have other options though.
    It's a frustrating issue, that's clear, but by cropping it's how I would fix it. If you have many files, batch-conveting is the fastest way to get through the process. Use a good backup/external hdd after you confirm that the converted/cropped images are OK.

    Good luck

    it's look like a good idea i will try it
    how can i back up photos ?
      My System SpecsSystem Spec

  10. #60


    Posts : 41
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by Wynona View Post
    Quote Originally Posted by thebitw434 View Post
    1 year ago
    i transferred photos to my desktop
    and to my friend laptop
    the photos was clear and no purple lines in both my desktop and my friend laptop
    but last month when i was watching all my photos and then i discovered the purple lines i thought it's may be the monitor so i transfer some photos to my laptop but i saw the same purple line so i thought it's the camera but the same photos in my friend laptop does not have purple lines so this means photos got corrupted in my hard drive
    OK, I believe this is a self-built computer that either you had built or built yourself. Nice System, BTW. Since you've ruled out the monitor, it's very possible it's your video card.

    I'm going on the assumption that you built the computer, so in order to troubleshoot the video card, unplug the electrical cord from the back of the computer. For safety's sake, unplug everything else from the computer. Open the case and locate the video card, being sure it's unplugged from the monitor. Now, press down gently on the video card to be sure it's securely seated in the slot. While you're inside the case, clean out any cobwebs and/or dust bunnies you find. Now check all other connections, since it's easy to move things while inside.

    Now, before closing the case, hook everything back up and boot the computer. Using one of your SD cards with photos on it, create a Test folder and copy two or three photos to the desktop. Check to see if they're better than they've been.

    If this doesn't work, go to Device Manager and try updating the drivers or even uninstalling the drivers and letting Windows reinstall them.

    If none of these options work, your video card is most likely going out, as Broe said.
    how can video card made photos corrupted
      My System SpecsSystem Spec

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