Windows 8 and 8.1 Forums


Random crashes (freezes) on my new computer

  1. #1


    Posts : 9
    Windows 8.1

    Random crashes (freezes) on my new computer


    Hi everyone

    So basically I'm having a problem with the new PC I built some months ago ... it crashes randomly (no BSOD, just a total crash with a weird lag sound). And when it does, I restart it and I check my CPU temp ... it's around 55C so I guess the problem ain't overheating.

    Weird thing is it crashes when I'm not doing much (listening to music on Itunes, browsing on chrome) ... I don't play much games, but it never crashed during one.

    Asus Sabertooth 990FX R 2.0 with AMD FX 9590 8core 5ghz
    Corsair H60
    2 8gb Patriot 1600mhz DDR3 ram
    ATI Radeon HD 4600
    Windows 8.1

    So yeah I know my graphic card is old ... could it be the reason? I wish I could tell you more about the problem itself but ... really, it happens randomly.

      My System SpecsSystem Spec

  2. #2


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Download "Who Crashed" from majorgeeks.com and post the output from when it diagnoses the dump log.
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    Windows 8.1


    Alright ... Downloaded. Thanks

    Just have to wait till it crashes again.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    not need to wait, click on analyse and if it finds any mini dump files it will show you the results
      My System SpecsSystem Spec

  5. #5


    Posts : 9
    Windows 8.1


    No idea how to read a dmp file and ... Windows is not letting me upload the file here, says I don't have the rights (even if I'm the only user)
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Take ownership of the file then try to upload

    Take Ownership of a File, Folder, Drive, or Registry Key in Windows 8
      My System SpecsSystem Spec

  7. #7


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Quote Originally Posted by thefirehairman View Post
    No idea how to read a dmp file and ... Windows is not letting me upload the file here, says I don't have the rights (even if I'm the only user)
    You just need to download Who Crashed, then let it read the dmp file. It will give you an output of what is causing the crashes. Most times it is a bad video driver.
      My System SpecsSystem Spec

  8. #8


    Posts : 9
    Windows 8.1


    On Thu 2014-05-29 1:50:25 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x109 (0xA3A01F589F48B9BF, 0x0, 0x78D92A06F9F76FCC, 0x101)
    Error: CRITICAL_STRUCTURE_CORRUPTION
    Bug check description: This indicates that the kernel has detected critical kernel code or data corruption.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Wed 2014-05-28 1:51:22 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\052814-7531-0100.dmp
    This was probably caused by the following module: Unknown ()
    Bugcheck code: 0x0 (0x0, 0x0, 0x0, 0x0)
    Error: CUSTOM_ERROR
    A third party driver was identified as the probable root cause of this system error.
    Google query: CUSTOM_ERROR


    But the other day, I went out of home for around 5 hours with my pc open ... and when I came back it was black screens. I restarted it and my CPU was crazy hot, at 85C I remember. All my fans work pretty well, so I guess I need to add some thermal paste
    Last edited by thefirehairman; 30 May 2014 at 12:09.
      My System SpecsSystem Spec

  9. #9


    Cross Plains
    Posts : 255
    Windows 10 Pro


    85C is quite hot. Not dangerously, but its getting close. Id try to find out if there are any processes that are eating up your CPU resources and time. The built in task manager works pretty well for that, but if you want more detailed info, download Process Explorer from Windows SysInternals.

    Process Explorer

    This will give you extremely detailed info. You can choose all sorts of columns to show what ever stats you want. Once you find a process that is using a lot of CPU, you can right click on it and choose properties and get even more in depth info on it.
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    Windows 8.1


    Click image for larger versionSystem idle process might be the problem? Though, my CPU usage seems to be only 5% ... Sorry I'm pretty noob about that.
      My System SpecsSystem Spec

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