Windows 8 and 8.1 Forums


Black desktop and empty start menu, Desktop unavailable

  1. #11


    Posts : 11
    Windows 8


    Quote Originally Posted by David Bailey View Post
    Try running the dism command again.

    Do you have a restore point to go back to ?

    I don't know about restoring with a command prompt.
    I got the same error. I guess I'll just backup my stuff then restore. Thanks for the help!

      My System SpecsSystem Spec

  2. #12


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Sorry I couldn't help better.
      My System SpecsSystem Spec

  3. #13


    Posts : 11
    Windows 8


    Haha, don't worry. My computer was pretty screwed up anyway.
      My System SpecsSystem Spec

  4. #14


    Posts : 1
    win8

    Same problem


    Had the same issue happen to me exactly as described with the purple screen on start-up as well, did a restore to an earlier point then ran the command Dism /Online /Cleanup-Image /RestoreHealth followed by sfc /scannow and worked.
      My System SpecsSystem Spec

  5. #15


    Posts : 17
    windows 10Pro x64


    Hi,I have this problem so far and I solved it by running explorer.exe as administrator.
    1.open task manager and kill explorer.exe by right click on it and hit end process
    2.click on file menu and click on new task
    3.then type explorer and check run as administrator
    *when you restart pc it must work.
      My System SpecsSystem Spec

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Black desktop and empty start menu, Desktop unavailable
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