Windows 8 and 8.1 Forums

Windows 8.1 freezes randomly

  1. #1

    Posts : 6
    Windows 8

    Windows 8.1 freezes randomly

    Hi, I've got a problem, and I hope someone here can help me out with it.

    When I'm on the internet, Google Chrome will randomly freeze. I can't scroll up and down, or
    click on anything. It will sometimes let me close the window, but the process stays running in
    the background. During this, the taskbar also stops responding.

    Trying to end the process using Task Manager doesn't work straight away. If I keep trying, it
    will either:
    make the screen go black for a few seconds, then come back on with a 'display driver stopped
    working and has recovered' message
    or everything will stop responding completely (I can't even open the start menu), and I'm
    forced to do a hard reset.

    I thought it was just Chrome, so I downloaded Firefox instead, but I had the same problem. It
    doesn't seem to happen with Internet Explorer, though. I also get a similar problem with VLC,
    where it will randomly stop in the middle of a video and repeat the last 5 seconds of audio
    repeatedly, like a broken record.

    My specs are:
    Windows 8.1 32-bit
    Intel Pentium D CPU 3.00GHz
    3 GB RAM
    Nvidia GeForce GT 430

    I've tried:
    updating drivers
    disabling all start-up processes
    disabling all non-windows services
    a system restore
    installing and re-installing Chrome
    disabling Chrome's hardware acceleration
    virus scan with malwarebytes anti-malware (nothing was found)
    sfc /scannow (it found errors but couldn't fix them, so I used the dism command and that sorted them. It didn't stop the freezes, though)

    The problem doesn't seem to happen in safe mode, but I can't figure out what processes might
    cause it. I tried disabling them one by one, but it just seems to happen randomly.

    This has only started happing recently, I can't think of anything I've done that would have
    caused it. Any help would be appreciated, thanks.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    After you ran the DISM command, did you rerun the sfc /scannow command and are you using a 3rd party AV program?
      My System SpecsSystem Spec

  3. #3

    Posts : 6
    Windows 8

    Hi, thanks for replying.

    Yes, I reran the sfc command, it found no errors.

    I'm using the free version of Avast, could that be interfering with something?
      My System SpecsSystem Spec

  4. #4

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Uninstall Avast entirely and see if the situation changes.
      My System SpecsSystem Spec

  5. #5

    Posts : 6
    Windows 8

    Ok, I'll try that now.

    EDIT: no, that didn't solve it.
    Last edited by gamer647; 25 May 2014 at 14:06.
      My System SpecsSystem Spec

  6. #6


    according to the Nvidia site your card is only certified to W7 standard, you may need to run the drivers under compatability mode.

    on a secondary note what does the MS W8 check my specs for it say.

      My System SpecsSystem Spec

  7. #7

    Posts : 6
    Windows 8

    Hi, thanks for the reply.
    I reinstalled the drivers in compatibility mode for Windows 7, but that didn't solve the problem.
    What do you want me to post from Check My Specs?
      My System SpecsSystem Spec

  8. #8

    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit

    Is this the driver you are using, it is for Windows 8


    I would suggest you run Memtest to verify your RAM
      My System SpecsSystem Spec

  9. #9

    Posts : 6
    Windows 8

    No, I'm using the latest driver, 337.50.
    Unfortunately I can't use Memtest, as my DVD drive is broken, and I don't have a spare USB stick to install it onto. But I'll try the built-in Windows Memory Diagnostic tool now, and see if that finds anything.

    EDIT: No errors were found.

    EDIT 2: I tried disabling all the background processes, not just the non-Windows ones, and I havent had a problem yet. The freezes mostly happen with Chrome, though, and since I can't connect to the internet (because the process is disabled) I haven't had a chance to test it. Tomorrow I'll try enabling all the processes one-by-one and see if I can pinpoint the problem.
    Last edited by gamer647; 26 May 2014 at 16:01.
      My System SpecsSystem Spec

  10. #10

    Posts : 6
    Windows 8

    It looks like the Power service was causing the freezes. I've disabled it using msconfig, and I don't seem to be having anymore updates. Thanks again for your help.
      My System SpecsSystem Spec

Windows 8.1 freezes randomly
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