Windows 8 and 8.1 Forums


Random CTDs in games, same exception code c0000005

  1. #1


    Posts : 36
    Windows 8.1 Enterprise x64

    Random CTDs in games, same exception code c0000005


    Hi, I am new here but have been known about this place for ages and you all seem to be very helpfull. I will explain the problem I am having below, let me let you know that I am not new to computers and have been dealing with them since the late 90s and I am A+ certified.


    Ok here we go, what I am experiencing are totaly random CTDs of any game I play, it has been happening In Win 7 and now with Win 8.1. All same kind of crash with same exception code.
    Games have been Battlefield 4, Hitman Absolution,Left 4 Dead 2 and now Red Orchestra 2.


    Here is what reliability monitors report has to say about the latest crash:


    Source
    rogame.exe


    Summary
    Stoppedworking


    Date
    5/9/201412:25 AM


    Status
    Reportsent


    Description
    FaultingApplication Path: C:\Program Files (x86)\Steam\steamapps\common\RedOrchestra 2\Binaries\Win32\ROGame.exe


    Problemsignature
    ProblemEvent Name: BEX
    ApplicationName: rogame.exe
    ApplicationVersion: 0.0.0.0
    ApplicationTimestamp: 53691064
    FaultModule Name: StackHash_61ec
    FaultModule Version: 0.0.0.0
    FaultModule Timestamp: 00000000
    ExceptionOffset: PCH_A9_FROM_ntdll+0x0003D72C
    ExceptionCode: c0000005
    ExceptionData: 00000008
    OSVersion: 6.3.9600.2.0.0.256.72
    LocaleID: 1033
    AdditionalInformation 1: 61ec
    AdditionalInformation 2: 61eced9b1bd3ebe2d882f6adca392add
    AdditionalInformation 3: 76ad
    AdditionalInformation 4: 76adee95693230b287566eb5f76e50dc


    Extrainformation about the problem
    BucketID: 67db7c630b500873ec50abe27c253f19 (81659283496)


    Notice the exception code, c0000005,every single CTD with every game was giving this same exception code....
    At first I suspected a hardware problem since that code usually means defective RAM. Thing is I have tried everything I could think of. System is not overclocked, ran memtest on each stick individually with no errors, swapped RAM with memory from a functioning computer,RMAed mobo, even just swapped video, and still same problem. Only 2 parts I havent touched are CPU and PSU. I suspect maybe a defective memory controller on this CPU? Also to rule out software issue I tried running driver verifier, but when I restart it doesnt seem to be doing anything.

    Someone please for the love of god help me out, this has been going on for ages and I always have been able to solve computer issues on my own but this has me totally stumped and is a mystery to me and Im fed up with it to tell you the truth.

    My system specs are posted in my profile if you are interested.

      My System SpecsSystem Spec

  2. #2


    Posts : 660
    windows 8.1


    Please couldyou post your dumpfiles according to these instructions here https://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html .
    Please use option one and use Grab all.

      My System SpecsSystem Spec

  3. #3


    Posts : 36
    Windows 8.1 Enterprise x64


    There is no dmp file, its not a BSOD its a CTD only with event viewer logs which I posted already
      My System SpecsSystem Spec

  4. #4


    Posts : 5,139
    Win8.1Pro - Finally!!!


    I presume that CTD = Crash To Desktop?

    We still need the reports, even if there aren't any BSOD's
    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    0xc0000005 is a memory access error - it is not a hardware error (it can be either software or hardware)
    In my experience, this error is most often software.

    When running Driver Verifier you won't see anything (except, in some circumstances) a slowing down of the system
    The purpose of Driver Verifier is to stress drivers AND cause a BSOD.
    You must let Driver Verifier run for a while - I usually recommend 36 hours.
    Finally, I get better results when only testing 3rd party drivers using these instructions: Driver Verifier Settings

    Just for the sake of completeness, run these free diagnostics (only the ones that you haven't run): Hardware Diagnostics FWIW - Prime95 will test the memory controller (which is on the CPU) and the CPU cache

    Once I see the reports, I'll make some suggestions.
    Then we'll wait to see if Driver Verifier causes a BSOD (if it does, we'll analyze it)

    The hardware diagnostics will help to rule out hardware causes.

    As these are Steam apps:
    - have you uninstalled/reinstalled Steam?
    - have you tried the error fixes listed at the Steam forums (there's a way to refresh/fix your Steam files - I just haven't seen it in a couple of years). Here's a link to a Google search about it: https://www.google.com/search?q=repa...x-a&channel=sb
      My System SpecsSystem Spec

  5. #5


    Posts : 36
    Windows 8.1 Enterprise x64


    Quote Originally Posted by usasma View Post
    I presume that CTD = Crash To Desktop?

    We still need the reports, even if there aren't any BSOD's
    Also, Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    0xc0000005 is a memory access error - it is not a hardware error (it can be either software or hardware)
    In my experience, this error is most often software.

    When running Driver Verifier you won't see anything (except, in some circumstances) a slowing down of the system
    The purpose of Driver Verifier is to stress drivers AND cause a BSOD.
    You must let Driver Verifier run for a while - I usually recommend 36 hours.
    Finally, I get better results when only testing 3rd party drivers using these instructions: Driver Verifier Settings

    Just for the sake of completeness, run these free diagnostics (only the ones that you haven't run): Hardware Diagnostics FWIW - Prime95 will test the memory controller (which is on the CPU) and the CPU cache

    Once I see the reports, I'll make some suggestions.
    Then we'll wait to see if Driver Verifier causes a BSOD (if it does, we'll analyze it)

    The hardware diagnostics will help to rule out hardware causes.

    As these are Steam apps:
    - have you uninstalled/reinstalled Steam?
    - have you tried the error fixes listed at the Steam forums (there's a way to refresh/fix your Steam files - I just haven't seen it in a couple of years). Here's a link to a Google search about it: https://www.google.com/search?q=repa...x-a&channel=sb
    000005 can be a hardware error if your RAM is bad.... but yes it could also be software.

    In any case Im attaching what you asked for even though I just analized it myself and latest crash which happened at 2:32PM is not showing up in custom views only in application events, but hey if its what you want....

    Ill try driver verifier again but like I said it wasn't doing anything, CPU usage was idle at 0%.....

    As far as hardware diagnostics I don't use prime, I find it to be unreliable at detecting CPU errors and find OCCT much better, which I can run for 24 hours straight with no errors.

    And yes I reinstalled steam and game, but this also happened with BF4 which runs through Origin. It happens with every game and only in games, if Im in desktop browsing web or whatever movies, music system is perfectly stable and only crashes with games. Even more interesting is that I can leave OCCT gpu test running for hours and hours and hours with not one single error or crash and that is based of Crysis 2 engine which is a game. This really has me stumped.

    Anyways see file attachment, I am also going to leave driver verifier running as per your instructions but I don't really think it will matter since im not blue screening and verifier is to create blue screens...
    Random CTDs in games, same exception code c0000005 Attached Files
      My System SpecsSystem Spec

  6. #6


    Posts : 5,139
    Win8.1Pro - Finally!!!


    There are repetitive errors from:
    - AMD Fuel Service
    - e1express

    I'd suggest uninstalling both the AMD Fuel service/drivers and the e1iexpress software/drivers and see if that helps

    If you've analyzed the crash yourself, could you please post the results?
    All I've seen is the error report in your first post - and quite frankly that doesn't help too much.

    As you haven't provided the other reports that I requested, I can't offer any further suggestions.
    Good luck to you.
      My System SpecsSystem Spec

  7. #7


    Posts : 36
    Windows 8.1 Enterprise x64


    Quote Originally Posted by usasma View Post
    There are repetitive errors from:
    - AMD Fuel Service
    - e1express

    I'd suggest uninstalling both the AMD Fuel service/drivers and the e1iexpress software/drivers and see if that helps

    If you've analyzed the crash yourself, could you please post the results?
    All I've seen is the error report in your first post - and quite frankly that doesn't help too much.

    As you haven't provided the other reports that I requested, I can't offer any further suggestions.
    Good luck to you.
    I did post the crash results in first post.
    I don't know what other reports you want me to post, im still running driver verifier.

    As far as AMD fuel service and e1express I never had a problem with them. The Fuel service I can probably disable through services.msc but e1express I have no clue what it is.

    In any case here is the detailed event viewer log of latest game crash.
    Log Name: Application
    Source: Application Error
    Date: 5/9/2014 9:22:33 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer:
    Description:
    Faulting application name: rogame.exe, version: 0.0.0.0, time stamp: 0x53691064
    Faulting module name: rogame.exe, version: 0.0.0.0, time stamp: 0x53691064
    Exception code: 0xc0000005
    Fault offset: 0x00946a14
    Faulting process id: 0xe1c
    Faulting application start time: 0x01cf6b872a3c734e
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Red Orchestra 2\binaries\win32\rogame.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Red Orchestra 2\binaries\win32\rogame.exe
    Report Id: fa30b97b-d77c-11e3-82fd-bc5ff4982de8
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-05-09T13:22:33.000000000Z" />
    <EventRecordID>12080</EventRecordID>
    <Channel>Application</Channel>
    <Computer>J-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>rogame.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>53691064</Data>
    <Data>rogame.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>53691064</Data>
    <Data>c0000005</Data>
    <Data>00946a14</Data>
    <Data>e1c</Data>
    <Data>01cf6b872a3c734e</Data>
    <Data>C:\Program Files (x86)\Steam\steamapps\common\Red Orchestra 2\binaries\win32\rogame.exe</Data>
    <Data>C:\Program Files (x86)\Steam\steamapps\common\Red Orchestra 2\binaries\win32\rogame.exe</Data>
    <Data>fa30b97b-d77c-11e3-82fd-bc5ff4982de8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
    As you can see its basically what I put in first post already.

    In any case im starting to see a patern in the crashes, they seem to only happen when disconnecting from the game. Both BF4 and Red Orchestra. Hitman though on the other hand was totally random since its a single player game not played online. But im starting to suspect NIC driver. Im using the stock driver for it and its one of the only drivers I do not have updated along with mouse which I am using legacy Win 7 driver for.
      My System SpecsSystem Spec

  8. #8


    Posts : 36
    Windows 8.1 Enterprise x64


    I think your on to something looks like e1express has to do with the NIC which is an intel gigabit adapter...
    Time to go for new driver hunting for it
      My System SpecsSystem Spec

  9. #9


    Posts : 36
    Windows 8.1 Enterprise x64


    Wow does intel suck, they don't actually provide updated drivers for their NICs in Win 8.1, from what I gather the only one is the stock one provided by MS.

    I tried using this, which is dated from last month https://downloadcenter.intel.com/Det...net+controller

    And my exact NIC is listed as compatible and upon installation it says no intel adapter detected. What a load of crap. Im trying to install the driver from motherboard CD now even though it seems older then the one windows puts.....
      My System SpecsSystem Spec

  10. #10


    Posts : 36
    Windows 8.1 Enterprise x64


    Seems like the Asus users with same NIC have same exact problem so I know Im not alone.....

    cannot update Intel 82583v onboard LAN driver to latest one
      My System SpecsSystem Spec

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