Windows 8 and 8.1 Forums

Error 0x80072f78

  1. #1


    Posts : 3
    Windows 8.1

    Error 0x80072f78


    Hi there

    When I try to install an app on my machine I get the error ;

    "Something happened and you purchase cannot be completed - Error code - 0x80072f78".

    I have searched for a solution but cannot find one - can anybody help me?

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Not enough info provided, install from where and are your windows updates up to date.

    If you have a 3rd party AV program installed, temporarily disable it. Some have been known to cause this problem especially Kaspersky.
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 8.1


    I'm trying to install an e-reader through the App store. I am not running any AV software.

    I have been able to install apps via the store before, this has only started happening over the last day or two.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Clear the windows store cache.

    Press Windows+R to open the Run dialog.

    Type WSReset.exe, and click OK.
      My System SpecsSystem Spec

  5. #5


    Posts : 3
    Windows 8.1


    Hi there, thanks for that. I tried that and also restarted my system. Unfortunatly I am still getting the same message as before and am unable to install anything.
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Other than using a restore point earlier as to when the problem started you may try the Windows Store Apps Troubleshooter as outlined by Brink in the following post:

    Windows Store Apps Troubleshooter - Fix Apps in Windows 8
      My System SpecsSystem Spec

Error 0x80072f78
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