Windows 8 and 8.1 Forums


Windows Explorer crashes and restarts randomly

  1. #1


    Posts : 7
    windows 8.1 pro 64 bit

    Windows Explorer crashes and restarts randomly


    Hi,

    I have Windows 8.1 running on my Acer Aspire V3-772G. Windows explorer crashes randomly, and restarts instantly. Various solutions on the internet are for problems where explorer crashes due to a specific task such as accessing some programs. In my case, it is just random and occurs once in a while. Help me out!

    Thanks in advance!

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center
      My System SpecsSystem Spec

  3. #3


    Posts : 2,627
    win8.1.1 enterprise


    try turning off the restart on error option and maybe it will give the error on screen ,follow info in link
    FAQ ID # 59175 - How do I disable Blue Screen of Death (BSOD) automatic restart in Windows?
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    windows 8.1 pro 64 bit


    Quote Originally Posted by David Bailey View Post
    Checking for updates doesn't give up any errors. Works fine.

    Quote Originally Posted by caperjack View Post
    try turning off the restart on error option and maybe it will give the error on screen ,follow info in link
    FAQ ID # 59175 - How do I disable Blue Screen of Death (BSOD) automatic restart in Windows?
    I'm afraid it isn't about BSOD. Just the file explorer crashes leaving me with the desktop wallpaper for a second. Then they come up back again. Any open windows and file transfers that I had running would be closed, leaving me a fresh desktop! :/
      My System SpecsSystem Spec

  5. #5


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by greg9 View Post
    Quote Originally Posted by David Bailey View Post
    Checking for updates doesn't give up any errors. Works fine.

    Quote Originally Posted by caperjack View Post
    try turning off the restart on error option and maybe it will give the error on screen ,follow info in link
    FAQ ID # 59175 - How do I disable Blue Screen of Death (BSOD) automatic restart in Windows?
    I'm afraid it isn't about BSOD. Just the file explorer crashes leaving me with the desktop wallpaper for a second. Then they come up back again. Any open windows and file transfers that I had running would be closed, leaving me a fresh desktop! :/
    sorry, I thought you meant the computer restarted ,
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    windows 8.1 pro 64 bit


    Well I guessed that. Only the file explorer crashes, and other programs that are open are left undisturbed.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by greg9 View Post
    Only the file explorer crashes, and other programs that are open are left undisturbed.
    maybe you guessed this already too,lol.
    but, right click on the start icon and go to computer management ,and open up event viewer ,and have a look for errors,might lead to a driver or device causing the reboot and freeze
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    windows 8.1 pro 64 bit



    will do that first thing when the crash happens again. And is there any option that helps me to look at errors specific to the explorer crash? Like any search terms?
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    windows 8.1 pro 64 bit


    Well this is what I got from Event Viewer, after the crash. Googled QtCore_Ad_SyncNs_4.dll and found that to be Autodesk 360(cloud service). Will try disabling it. Any other solutions?

    Log Name: Application
    Source: Application Error
    Date: 4/28/2014 1:54:42 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Swathibalan
    Description:
    Faulting application name: explorer.exe, version: 6.3.9600.17039, time stamp: 0x53156588
    Faulting module name: QtCore_Ad_SyncNs_4.dll_unloaded, version: 4.8.2.0, time stamp: 0x50d3fca7
    Exception code: 0xc0000005
    Fault offset: 0x00000000000265fe
    Faulting process id: 0x14a4
    Faulting application start time: 0x01cf62b0e6107a96
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: QtCore_Ad_SyncNs_4.dll
    Report Id: 8b8e2867-ceae-11e3-82aa-54bef78202aa
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-04-28T08:24:42.000000000Z" />
    <EventRecordID>20706</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Swathibalan</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    <Data>6.3.9600.17039</Data>
    <Data>53156588</Data>
    <Data>QtCore_Ad_SyncNs_4.dll_unloaded</Data>
    <Data>4.8.2.0</Data>
    <Data>50d3fca7</Data>
    <Data>c0000005</Data>
    <Data>00000000000265fe</Data>
    <Data>14a4</Data>
    <Data>01cf62b0e6107a96</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>QtCore_Ad_SyncNs_4.dll</Data>
    <Data>8b8e2867-ceae-11e3-82aa-54bef78202aa</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
      My System SpecsSystem Spec

  10. #10


    Posts : 2,627
    win8.1.1 enterprise


    no solutions fro me , but after you disable it maybe search for a solution from Autodesk
      My System SpecsSystem Spec

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