Windows 8 and 8.1 Forums


File Explorer not working correctly with 8.1 Update

  1. #1


    Seattle
    Posts : 6
    Windows 8.1

    File Explorer not working correctly with 8.1 Update


    Yesterday, while using File Explorer a problem occurred. I had a CD open showing files on the CD and I had a folder open (that is on my desktop) and was copying files from the CD to the desktop folder. I am not sure what I may have done, but after closing the File Explorer, it is no longer working correctly. When I left click on the folder icon on the taskbar on my desktop nothing is shown on my desktop. The taskbar icon shows that File Explorer is open and if I hover my cursor over it, a 'mini' is shown (just above the taskbar) of what is open, but will not expand to view on the desktop, just shows the 'open' page above the taskbar. If I open WORD or some other program and try to 'saveas' the files are shown and I can save the document. I down loaded a "file manager" from the Microsoft Store so I can get at and work with files, but I am not able to use the Win 8 File Explorer.
    I have done a normal shutdown and restart, but still have the problem.
    I tried to do a system restore, but the restore would not complete. (suggested I turn off antivirus).
    Does any one have any thoughts on how to fix this??

      My System SpecsSystem Spec

  2. #2


    Posts : 2,627
    win8.1.1 enterprise


    hi,so turn(disable full-time protection until it over) of the antivirus and run the restore again ,good luck
      My System SpecsSystem Spec

  3. #3


    Seattle
    Posts : 6
    Windows 8.1


    I was able to turn off Anti Virus and re-run System Restore. it failed to complete again with the same message.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    see if running system file checker will help.
    SFC /SCANNOW Command - Run in Windows 8
      My System SpecsSystem Spec

  5. #5


    Seattle
    Posts : 6
    Windows 8.1


    Thanks, I did run SFC and it found some error, but it couldn't repair all of them. 2014 windows SFC_SCAN errors.docx
      My System SpecsSystem Spec

  6. #6


    Posts : 2,627
    win8.1.1 enterprise


    ok,try running dism and then do the sfc again
    DISM - Fixing Component Store Corruption in Windows 8
    Last edited by caperjack; 24 Apr 2014 at 15:39.
      My System SpecsSystem Spec

  7. #7


    Seattle
    Posts : 6
    Windows 8.1


    How do I run dism?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by Leschi View Post
    How do I run dism?
    sorry I posted the wrong link .check this option 1
    DISM - Fixing Component Store Corruption in Windows 8
      My System SpecsSystem Spec

  9. #9


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Did you do the OTA Windows 8.1 update? Those have a high degree of messing up your system, check in the Tutorials Section for the DISM command and it's switches and arguments, run that, it should fix you up. Oops, someone beat me to that suggestion - Use Caperjack's Link.

    If a DISM doesn't work, then you'll have to run an In-Place Install, you'll have to obtain in Install DVD or ISO image, which you can either Burn to Disk or move to USB Flash drive. Contact whoever made your machine to get the disk. In-Place Install is easy, just stick the disk in the drive, run SETUP, and choose "Upgrade" which will re-install your OS leaving all of your Programs and files.
      My System SpecsSystem Spec

  10. #10


    Seattle
    Posts : 6
    Windows 8.1


    I ran DISM and it found and corrected corrupted files. Then I ran SFC and it ran to completion with no errors. I did a re-boot and crossed my fingers. Same condition still exists. File Explorer does not open to a full screen (or partial screen). It shows as 'overlays' on the task bar icon. If I hover the mouse the miniature images that should open show correctly, but they will not expand to a usable window. Win 8.1 seems to be working fine except for this PROBLEM. Is there a way to just re-install just the 'File Explorer' and leave the rest of Win 8.1 Update Update operating as it is without a re-install of 8.1 , 8.1 Update and the Update to the 8.1 Update?
      My System SpecsSystem Spec

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File Explorer not working correctly with 8.1 Update
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