Solved Help - Windows 8 Dell Recovery & Restore Issues on Laptop

Nexxsys

New Member
Messages
5
Hi folks,

Wondered if anyone has any ideas to solve an issue I am having. Unable to get the Dell Recovery & Restore process to get past the Backup and Migration phase. You Tube of the Process

Quick Review
- Dell Laptop with Windows 8
- Laptop "contracted" a UKash Ransom Malware through a fake Flash/Java update
- When trying to set the safe mode boot for Windows 8, at the MSCONFIG checkbox step, the laptop "crashed" and rebooted
- Now unable to get into windows, suspecting the partial safe boot mode setup steps
- F8 or Shift F8 do no work or provide any boot menu options
- attempted to clean malware with Kaspersky Rescue CD and after 2 hours only 2000 "infected" files were cleaned and thousands more to still be cleaned but it seems they are not able to "cleaned" but the rescue CD
- Obtained Recovery & Restore USB from Dell but at the Backup & Migration phase the laptop reboots never completing the process.

What I have tried and have not worked
- finding registry options to try and get back into windows
- tried to find options to get safe boot to be enabled without getting into windows
- tried to use Windows 7 recovery disks to resolve the safe boot steps

Appreciate any recommendations or thoughts.
 

My Computer

System One

  • OS
    Windows 8
Since you have thousands of infected files, many of them may reside in the area you are trying to "backup and migrate" and they could possibly be hosing up your recovery efforts. Is there any way to skip that portion of the process and just do a clean factory reset? Now, I do understand that you would lose all of your data files; however, given your current circumstances, they may not be worth the effort of trying to save them at this point. However, if you absolutely need all of those data files, then please just ignore my suggestion.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro
    Computer type
    PC/Desktop
Yeah, I get what you mean and no I do not need to save any of the data. I have tried this, but just as the SKIP button becomes available is when the data migration & backup phase "reboots" the laptop.
 

My Computer

System One

  • OS
    Windows 8
Are you using Dell Recovery disk?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
The only recourse you may have is to remove the HDD and put in another or new one and reinstall the system that way, or put the HDD into a usb HDD box and attempt to reformat then reinstall the HDD along with the OS. . .sorry to here of your problem, wow. . .that one hell of a lot of crap. . .:confused:
 

My Computer

System One

  • OS
    Win 8, (VM win7, XP, Vista)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion p1423w
    CPU
    Intel Core i5 3330 Ivy Bridge
    Motherboard
    Foxconn - 2ADA Ivy Brige
    Memory
    16 GB 1066MHz DDR3
    Graphics Card(s)
    ATI Radeon HD 5450
    Sound Card
    HD Realteck (Onboard)
    Monitor(s) Displays
    Mitsubishi LED TV/Montior HD, Dell 23 HD, Hanspree 25" HD
    Screen Resolution
    Mit. 1980-1080, Dell 2048-115, Hanspree 1920-10802
    Hard Drives
    1 SanDisk 240Gig SSD, 2 Samsung 512Gig SSDs
    Case
    Tower
    Cooling
    Original (Fans)
    Keyboard
    Microsoft Keyboard 2000
    Mouse
    Microsoft Optical Mouse 5000
    Internet Speed
    1.3 (350 to 1024 if lucky)
    Browser
    Firefox 19.1
    Antivirus
    MSE-Defender
something to try

Hi Nexxsys,
as you can use your CD, download Malwarbytes to CD, using another comp and let that have a go at it.

Roy
 

My Computer

System One

  • OS
    8.1 x64
    Computer type
    Laptop
    System Manufacturer/Model
    x55a asus
    Antivirus
    bitdefender
    Other Info
    this laptop was/is still posted on asus website as W7
Hey folks thanks for all your help and suggestions. Here is what I did and it worked. I first removed the existing laptop hard drive and installed a 160 GB laptop drive I had hanging around. I ran the Dell USB recovery process and it completed without a hitch. It did not the missing recovery partition but I was still am to install and boot into a re-freshed windows 8. I knew that the USB recovery disk was not the issue, so I removed the hard drive and replaced it with the original laptop hard drive, booted into gparted and formatted the OS partition on the drive. When I rebooted with the Dell Recovery USB inserted the Dell Automatic repair began and restored the system back to original factory state.

Thanks again!
 

My Computer

System One

  • OS
    Windows 8
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