Win 8.1 Shutdown doesnt complete, Restart powers down

Hi, win8 forum.

i had windows 8 enterprise 64 bit OS running fine with my HP Pavilion 15-e033tx Notebook.

I was having issues so i decided to update my drivers. I had previously bios VersionF.08 and the hp support page showed that there was an update to the bios namely VersionF.21.

After updating the bios the problem started, when i shutdown the lights stay on and the notebook goes blank after the 'your system is shutting down screen' but the power,and all led lights are still on and dont turn off. i have to hold the power key to force shut it down.
If i restart it , it says 'pc restarting' , goes blank and then all power goes off. System does not restart.
(this is how i have been shutting down my system now)

i rolled back the bios and it fixed the issue.

Then i fresh installed win 8.1 pro (2 days ago) , and it has only VersionF.21 bios available. Same problem again.
Hp Support assistant showed a new bios update Insyde F.22 .updated to it, But the problem is still there.

I've searched the other posts with similar problem and i cant seem to fix this. Please help
needless to say Hp driver support is horrible and i'm not getting any solutions from them.

i did the 'powercfg -energy' command and here is the result:
[h=4]Errors[/h]Power Policyower Plan Personality is High Performance (On Battery)
The current power plan personality is High Performance when the system is on battery power.



Power Policy:Sleep timeout is disabled (On Battery)
The computer is not configured to automatically sleep after a period of inactivity.



Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power PolicyCI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



Power Policyower Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.



Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.



Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.



Power PolicyCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Root Hub
Host Controller ID	PCI\VEN_8086&DEV_8C2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_8086&PID_8C2D
Port Path

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	USB Input Device
Host Controller ID	PCI\VEN_8086&DEV_8C2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_1241&PID_1177
Port Path	1,2

USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Device Name	Generic USB Hub
Host Controller ID	PCI\VEN_8086&DEV_8C2D
Host Controller Location	PCI bus 0, device 26, function 0
Device ID	USB\VID_8087&PID_8008
Port Path	1

Platform Power Management CapabilitiesCI Express Active-State Power Management (ASPM) Disabled
PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



[h=4]Warnings[/h]Platform Timer Resolutionlatform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.

Current Timer Resolution (100ns units)	10007
Maximum Timer Period (100ns units)	156250

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	688
Requesting Process Path	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	5484
Requesting Process Path	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe

Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.

Requested Period	10000
Requesting Process ID	724
Requesting Process Path	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe

Power Policyisplay timeout is long (On Battery)
The display is configured to turn off after longer than 5 minutes.

Timeout (seconds)

600

Power Policyim timeout is long (On Battery)
The display is configured to automatically dim after longer than 5 minutes.

Timeout (seconds)

585

Power Policyisplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.

Timeout (seconds)

900

Power Policyim timeout is long (Plugged In)
The display is configured to automatically dim after longer than 10 minutes.

Timeout (seconds)

885

[h=4]Information[/h]Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	688
Requesting Process Path	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\chrome_child.dll

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	5484
Requesting Process Path	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\chrome_child.dll
	\Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
	\Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll

Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.

Requested Period	10000
Requesting Process ID	724
Requesting Process Path	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe
Calling Module Stack	\Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll
	\Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
	\Device\HarddiskVolume1\Windows\SysWOW64\d3d9.dll
	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\libglesv2.dll
	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\libegl.dll
	\Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\chrome_child.dll

Power Policy:Active Power Plan
The current power plan in use

Plan Name	OEM High Performance
Plan GUID	{8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}

Power Policyower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.

Personality

High Performance

Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Optimize for Video Quality

Power Policyower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.

Personality

High Performance

Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.

Quality Mode

Optimize for Video Quality

System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.



CPU Utilizationrocessor utilization is low
The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.

Average Utilization (%)

1.42

Battery:Battery Information

Battery ID	Hewlett-PackardPrimary
Manufacturer	Hewlett-Packard
Serial Number
Chemistry	LION
Long Term	1
Sealed	0
Design Capacity	48384
Last Full Charge	48384

Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.

S1 Sleep Supported	false
S2 Sleep Supported	false
S3 Sleep Supported	true
S4 Sleep Supported	true

Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.

Connected Standby Supported

false

Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.



Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	0
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	1
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	2
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	3
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	4
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	5
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	6
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

Platform Power Management Capabilitiesrocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.

Group	0
Index	7
Idle State Count	2
Idle State Type	ACPI Idle (C) States
Nominal Frequency (MHz)	2201
Maximum Performance Percentage	100
Lowest Performance Percentage	36
Lowest Throttle Percentage	4
Performance Controls Type	ACPI Performance (P) / Throttle (T) States

bump

rolled back bios ..still not fixed