Windows 8 and 8.1 Forums


Win 8.1 Shutdown doesnt complete, Restart powers down

  1. #1


    Posts : 4
    win 8.1 pro 64bit

    Win 8.1 Shutdown doesnt complete, Restart powers down


    Hi, win8 forum.

    i had windows 8 enterprise 64 bit OS running fine with my HP Pavilion 15-e033tx Notebook.

    I was having issues so i decided to update my drivers. I had previously bios VersionF.08 and the hp support page showed that there was an update to the bios namely VersionF.21.

    After updating the bios the problem started, when i shutdown the lights stay on and the notebook goes blank after the 'your system is shutting down screen' but the power,and all led lights are still on and dont turn off. i have to hold the power key to force shut it down.
    If i restart it , it says 'pc restarting' , goes blank and then all power goes off. System does not restart.
    (this is how i have been shutting down my system now)

    i rolled back the bios and it fixed the issue.

    Then i fresh installed win 8.1 pro (2 days ago) , and it has only VersionF.21 bios available. Same problem again.
    Hp Support assistant showed a new bios update Insyde F.22 .updated to it, But the problem is still there.

    I've searched the other posts with similar problem and i cant seem to fix this. Please help
    needless to say Hp driver support is horrible and i'm not getting any solutions from them.

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    win 8.1 pro 64bit


    i did the 'powercfg -energy' command and here is the result:
    Errors

    Power Policy:Power Plan Personality is High Performance (On Battery)
    The current power plan personality is High Performance when the system is on battery power.



    Power Policy:Sleep timeout is disabled (On Battery)
    The computer is not configured to automatically sleep after a period of inactivity.



    Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



    Power Policy:PCI Express ASPM is disabled (On Battery)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



    Power Policy:Power Plan Personality is High Performance (Plugged In)
    The current power plan personality is High Performance when the system is plugged in.



    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.



    Power Policy:Minimum processor performance state is 100% (Plugged In)
    The processor is not configured to automatically reduce power consumption based on activity.



    Power Policy:PCI Express ASPM is disabled (Plugged In)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_8C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8086&PID_8C2D
    Port Path



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Input Device
    Host Controller ID PCI\VEN_8086&DEV_8C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_1241&PID_1177
    Port Path 1,2



    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_8C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8087&PID_8008
    Port Path 1



    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.



    Warnings

    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10007
    Maximum Timer Period (100ns units) 156250



    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 688
    Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe



    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 5484
    Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe



    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 724
    Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe



    Power Policyisplay timeout is long (On Battery)
    The display is configured to turn off after longer than 5 minutes.
    Timeout (seconds) 600



    Power Policyim timeout is long (On Battery)
    The display is configured to automatically dim after longer than 5 minutes.
    Timeout (seconds) 585



    Power Policyisplay timeout is long (Plugged In)
    The display is configured to turn off after longer than 10 minutes.
    Timeout (seconds) 900



    Power Policyim timeout is long (Plugged In)
    The display is configured to automatically dim after longer than 10 minutes.
    Timeout (seconds) 885



    Information

    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 688
    Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\chrome_child.dll



    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 5484
    Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\chrome_child.dll
    \Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll



    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 724
    Requesting Process Path \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Calling Module Stack \Device\HarddiskVolume1\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume1\Windows\SysWOW64\kernel32.dll
    \Device\HarddiskVolume1\Windows\SysWOW64\d3d9.dll
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\libglesv2.dll
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\libegl.dll
    \Device\HarddiskVolume1\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\chrome_child.dll



    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM High Performance
    Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}



    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality High Performance



    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality



    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality High Performance



    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.



    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality



    System Availability Requests:Analysis Success
    Analysis was successful. No energy efficiency problems were found. No information was returned.



    CPU Utilization:Processor utilization is low
    The average processor utilization during the trace was very low. The system will consume less power when the average processor utilization is very low.
    Average Utilization (%) 1.42



    Battery:Battery Information

    Battery ID Hewlett-PackardPrimary
    Manufacturer Hewlett-Packard
    Serial Number
    Chemistry LION
    Long Term 1
    Sealed 0
    Design Capacity 48384
    Last Full Charge 48384



    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true



    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false



    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 4
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 5
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 6
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States



    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 7
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2201
    Maximum Performance Percentage 100
    Lowest Performance Percentage 36
    Lowest Throttle Percentage 4
    Performance Controls Type ACPI Performance (P) / Throttle (T) States


      My System SpecsSystem Spec

  3. #3


    Posts : 4
    win 8.1 pro 64bit


    bump
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    win 8.1 pro 64bit


    rolled back bios ..still not fixed
      My System SpecsSystem Spec

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