Hi everybody,

There's no sound from the speakers nor is my microphone working.
All the drivers are up to date and windows said the devices are working properly.
When I go to the playback settings and all, I get the "Windows Shell common DLL has stopped responding" message.
Can anyone help me please? I'm not so good with computers.
This is the report from my computer.
Windows Shell Common Dll

Stopped responding and was closed

‎15/‎4/‎2014 4:41 PM

Report sent

A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Windows\System32\shell32.dll

Problem signature
Problem Event Name: AppHangXProcB1
Application Name: shell32.dll
Application Version: 6.3.9600.16483
Application Timestamp: 52a50f83
Hang Signature: 1605
Hang Type: 134234240
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version:
OS Version: 6.3.9600.
Locale ID: 18441
Additional Hang Signature 1: 160588eb9fc0c26b04870551cb0a514e
Additional Hang Signature 2: 6684
Additional Hang Signature 3: 6684a6a86ce816ed0dc259036d2a9306
Additional Hang Signature 4: 2381
Additional Hang Signature 5: 2381c2fee892139b45b6d58fe00bb5a3
Additional Hang Signature 6: a29c
Additional Hang Signature 7: a29c58ac17c5958c9a54bc66c23422bd

Extra information about the problem
Bucket ID: 9b49469135b423f46fa22f15ed2d9e16 (94499207347)