Windows 8 and 8.1 Forums


Unable to access BIOS or Change Pc Settings

  1. #1


    Posts : 5
    Windows 8

    Unable to access BIOS or Change Pc Settings


    My computer is so messed up Version 8.1 . I first noticed that I had a problem with Kaspersky. It said my license was unable to verify and to update data base to solve. It wont let me update. In fact it wont even let me uninstall, and secondly I cant download ANYTHING off the internet. My main problem is OFFICE keeps freezing and I need that program it also says there is a problem with my license and I have not been able to fix it it just freezes. So I thought I will download open office, but as I mentioned I cant download anything when I click run nothing happens when I click save it says corrupt or unreadable file. I thought no problem I will just hit F2 (yes I have tried hitting every single key after this and nothing) and enter bios screen and recover from my USB but do you think F2 (or any other key takes takes me there, no. Products like Kaspersky, Office, I have paid for etc say they are unlicensed which they are not. Anything I try to download, anything, like a new virus program will not work. I can't download, I cant even get into Change my PC settings it just freezes when I click this. I have had people try and trouble shoot this, Kaspersky has not gotten back to me and everyone is telling me stuff I cant do. I cant download, I cant access bios, I cant even access Change my PC settings. Ready to hear all the generic "it should" or "you should be able to" I have found a few people on other forums with the problem and I have yet to see a fix.
    Last edited by neverislence; 08 Apr 2014 at 12:22.

      My System SpecsSystem Spec

  2. #2


    Posts : 22,581
    64-bit Windows 10


    Hello neverislence, and welcome to Eight Forums.

    You might see if this may be able to help with the PC settings issue.

    PC settings - Fix and Restore in Windows 8.1
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8


    Oh My. That is a lot. I did the windows R and I was able to see the PC settings but for instance when I click fix problems I get "an error has occurred trouble shooting unable to continue" to I got to step 7 and when I put in the code I got an error "Deployment failed with Hresult 0x0073CP9. Install failed. Please contact your software vendor. And tons more but really I don't feel like typing it all out. I can click on Change Pc settings and I can access all the setting with the exception of Update and Recovery when I click this it just freezes... Fluff. That is a lot of stuff to try and do. But whey can't I enter BIOS? haha. Also one of the steps wants you to download a zip file, I don't think I need that step anyway but as mentioned I cant download anything..........
      My System SpecsSystem Spec

  4. #4


    Posts : 2,627
    win8.1.1 enterprise


    could be because of something as simple as fastboot and your not hitting the key to enter bios soon enough. ,see tutorial ,good luck
    Fast Startup - Turn On or Off in Windows 8
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Windows 8


    ...........
    Last edited by neverislence; 08 Apr 2014 at 12:59.
      My System SpecsSystem Spec

  6. #6


    Central IL
    Posts : 3,468
    Linux Mint 17.2


    Doubt you have a virus. Most likely the installation is just royally screwed up. Do you have the System Restore discs?
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Windows 8


    Hey... so I deleted my last comment. I turned off the fastboot! F2 still did not work, but DELETE does, I had a USB recovery drive I am trying to access. IS the delete the same as F2? It seems different than the tutorial I looked at on youtube so I am trying to figure out can I boot from the USB using the delete and set up part???
      My System SpecsSystem Spec

  8. #8


    Posts : 5
    Windows 8


    Hey thanks so much everyone especially
    caperjack that was the ticket turn off fast boot. I am using my usb recovery as we speak...hopefully it works..... I am on roomies comp. Thanks guys
      My System SpecsSystem Spec

  9. #9


    Posts : 2,627
    win8.1.1 enterprise


    Quote Originally Posted by neverislence View Post
    Hey thanks so much everyone especially
    caperjack that was the ticket turn off fast boot. I am using my usb recovery as we speak...hopefully it works..... I am on roomies comp. Thanks guys
    great ,good luck
      My System SpecsSystem Spec

  10. #10


    Posts : 22,581
    64-bit Windows 10


    Good news. Please let us know how it went.
      My System SpecsSystem Spec

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