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- 788
- Location
- Southern California
Was troubleshooting a computer that won't start
Scenario:
Computer worked perfectly fine, underwent an update, and inexplicably crashed. Trying to turn it on won't so much as hint at a flicker of any light whatsoever on a motherboard, or screen, or even make a sound from a fan, or turn a fan on, etc. Absolutely dead.
Troubleshooting:
Tried a brand new PSU to no avail. Disconnected previous one, and connected new one exactly as the previous one had been connected. Flipped the switch in the back of the new PSU to 'On', and tried the 'On' button on the case. No peripherals were attached whatsoever at any time. No joy.
Under these circumstances, would the problem most likely lie in a tossed-out motherboard, or CPU, and why? I imagine these could be the only two culprits, unless a bad CPU fan could be a candidate? A fun note: this is a refurbished computer (I wonder why those are a bad idea?)
*Added* It was the windows 8.1 update that the crash happened under (but not necessarily caused by), and the computer is a Gateway DX4870 that had 8 installed already. This should be it: Newegg.com - Refurbished: Gateway DX Series DX4870-UB2B (DT.GEEAA.002) Desktop PC Intel Core i3 3240 (3.40GHz) 6GB DDR3 1TB HDD Capacity Windows 8 64-Bit
Thanks for any help!
Scenario:
Computer worked perfectly fine, underwent an update, and inexplicably crashed. Trying to turn it on won't so much as hint at a flicker of any light whatsoever on a motherboard, or screen, or even make a sound from a fan, or turn a fan on, etc. Absolutely dead.
Troubleshooting:
Tried a brand new PSU to no avail. Disconnected previous one, and connected new one exactly as the previous one had been connected. Flipped the switch in the back of the new PSU to 'On', and tried the 'On' button on the case. No peripherals were attached whatsoever at any time. No joy.
Under these circumstances, would the problem most likely lie in a tossed-out motherboard, or CPU, and why? I imagine these could be the only two culprits, unless a bad CPU fan could be a candidate? A fun note: this is a refurbished computer (I wonder why those are a bad idea?)
*Added* It was the windows 8.1 update that the crash happened under (but not necessarily caused by), and the computer is a Gateway DX4870 that had 8 installed already. This should be it: Newegg.com - Refurbished: Gateway DX Series DX4870-UB2B (DT.GEEAA.002) Desktop PC Intel Core i3 3240 (3.40GHz) 6GB DDR3 1TB HDD Capacity Windows 8 64-Bit
Thanks for any help!
Last edited:
My Computer
System One
-
- OS
- Windows 8.1 Pro with Media Center x64
- Computer type
- PC/Desktop
- System Manufacturer/Model
- Custom
- CPU
- Intel Core i7-3820 CPU OC @ 3.80GHz
- Motherboard
- Gigabyte G1.Assassin2
- Memory
- Corsair Dominator 16GB Quad Channel DDR3
- Graphics Card(s)
- Nvidia by EVGA - GeForce GTX 670 4GB
- Sound Card
- On board Creative SB X-Fi
- Monitor(s) Displays
- acer 24" H243H
- Screen Resolution
- 1920 X 1080
- Hard Drives
- Main 500GB Hybrid Drive @ 7,200RPM
Secondary OCZ SSD Vertex 3 Max IOPS
- PSU
- Silent Pro 1000w gold 80+
- Case
- Azza Hurrican 2000
- Cooling
- Liquid CPU cooler & fans
- Keyboard
- Microsoft Comfort Curve 2000
- Mouse
- Tek Republic Wired Laser Mouse
- Internet Speed
- 5ms Ping 5.15Mb/s Download .64Mb/s Upload
- Browser
- Internet Explorer
- Antivirus
- Defender, Malwarebytes